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January 2024 by Barrett Willits
My company rented a van for a special job out of town. This was the easiest U-Haul experience I ever had. Will was my customer service representative and he was very nice, helpful and efficient. Pick up was easy and drop off was also easy and quick. Everybody at this location was very friendly.
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January 2024 by C C
very fast and efficient I reserved and it was so easy to walkin and get out quick. The lady that helped (I didnt get her name) but she was so nice and JUST awesome!!!
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December 2023 by Jason Bodkin
After hour key box is located on the car return side of the building hidden behind a couple trailers. App did not work on either Android or Iphone and was unable to get my rental (after they ran out of trucks at the other U-Haul). Spent an hour on the phone with 4 different employees (hung up on twice) before calling it quits. The other people trying to rent that we talked to also couldn't get the app to work and went home empty handed.
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November 2023 by Scott Mitchell
Billy accommodated us on very short notice even though he was short handed on a Saturday morning..this is how a uhaul center should be run..thank you Billy
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November 2023 by Keith Pierson
for the truck maintenance, they had mentioned that the truck had just gotten the tire fixed from having a nail in it. it still had a nail in it. so there was a slow leak the entire time I had it. also they are trying to charge me for mileage that I didn't use, my contract has a different number than what I digitally signed. instead of the 27 miles I used they charged me for 300 which is the amount that I said I might use. so my maximum mileage they attempting to charge me for it 2 weeks after I returned the vehicle.
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October 2023 by Full Moon Tai Chi
They have a good supply of everything you need to move. VERY POOR SERVICE. Not friendly, slow figuring out how to ring up merchandise and no help with bringing bundles of boxes. Very difficult to hold bundle while opening door that you have to pull. A few steps to enter with no ramp or other entrance in sight. In their defense they were trying to locate a missing truck.
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September 2023 by katina taylor
I Katina Taylor was very much misled by a couple of the employees at this location. Example of what I'm trying to say is I was not told that I couldn't take the truck on a one-way because it's not a one-way truck I was told I could leave it down here in Fayetteville where I moved to and wind up having the truck two and a half days later because the people wouldn't accept the truck. It made me feel some type of way and I don't mean good but I did wait and got the call that I needed to bring the truck back from Fayetteville which I should have been told in the first place I told her I was going one way and she told me I could leave it in Fayetteville The track truck was a disgrace to the business because the rubber around the door that keeps air out and rain out was a loose from the door and on the back I don't know what this little piece went through too but I didn't get a chance to explain this to them because they spoke more I hardly got a word in so this is the experience you never want to run into when you trying to rent UHAULS IN HUNTSVILLE AL.
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September 2023 by Rick Taylor
Just received the best customer service I have had in a long time. My only regret was that I didn’t get the young man’s name. Thank-you!
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September 2023 by Kristin Cohen
Where you have your vehicle equipment drop off is the worst. You are right on a main road. It backs up. Either your people are lazy and wait to move it…only the good Lord knows why… until it is backed up and on the main road. You either need to make the equipment drop off further back or have your people move the equipment shortly upon arrival back to your location. Unsatisfactory.
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September 2023 by S Brown (Janays87)
Received really good customer service from the associate that checked us out as well as upon return. Both were courteous and personable. We rented a small pickup truck and utility trailer.
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August 2023 by Danny Bulgatz
Robert Heath was exceptionally helpful today. Had a lot of issues with pickup (at another location) but I'm glad he was there at drop-off to fix everything.
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June 2023 by Monique Ryan
Awesome! The staff really goes above and beyond to service the customer!
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June 2023 by Will Cook
Robert was able to help me rent a truck and get boxes for moving. He was polite and professional, and made sure I was taken care of.
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November 2022 by Mario King
I booked mine online and have to call in to change it twice. I stooped by yesterday and got mine for 24 hours. It was easy with no hassle, no attitude, or etc. There hours are great, the BEST in Huntsville because they are open and there daily. The manager is great, no issue I say his staff and he him self make this U-Haul location the only one I would want to deal with if I had to move again and logistic made it possible. "Five Stars"
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October 2022 by Brianna Robinson
My friend and I stopped by this location in dire need of assistance. Our car got stuck on the trailer and we did not have the tools to get it off. Amber, Brandon, and Robert were sure to exhaust all resources all while creating a fun and easy-going time. Many thanks!