-
November 2023 by Ebony J
I recently visited this store because I was looking for comfortable shoes to wear at work, and I've heard plenty of good things about this company. I had a very good experience from the moment that I walked through the doors to the moment that I left. Mark was the associate who helped me. He was very thorough in helping me find the perfect shoes for my situation and he was very patient. Mark was willing to spend as much time as my daughter and I needed in order to help us find the perfect shoes. He worked with us until we were satisfied, and he presented us with many different options in shoes, socks, and inserts. He definitely made this shopping experience a great one! Due to the wonderful customer service and the technology that they provide, I can confidently say that fleet feet has a new customer when it comes to me. Keep up the great work!
-
November 2023 by Heather Courtney
My daughter and I went the the store on Hughes Rd to get shoes for our trip to NYC. We were greeted and add to the queue. We browsed and found a seat for our wait. Our shoe specialist ask questions and worked with us patiently. My daughter found a great pair of shoes for our trip. Fleet Feet is always a great choice!
-
November 2023 by Laura Danielsen
They have shoes for everyone, not just runners. I heard about them from my son, who lives in town. Awesome selection (they even carry unusual sizes). Absolutely have the most incredible staff! They have high-tech equipment to size you properly. I was shocked that they had 4 choices in my sizeI never find shoes that fit me! I bought 2 pairs. Both were Brookes ! I highly recommend both Fleet Feet stores!!! I will be back. I highly recommend Fleet Feet!
-
November 2023 by Brett Weaver
My first experience at Fleet Feet was a good one. I made a fitting appointment and arrived a little early, but was met almost immediately by an associate who offered to get started right away. They let me take the time I needed to find a pair of running shoes that fit well. The fitting technology is impressive. If your feet are a challenge, it’s likely they can find a solution. They did for me.
-
November 2023 by Tiffani Stipe
Skylor was extremely helpful with my fitting. I've been running long distances in the wrong shoes. I had blisters and so much pain. NOW, I have the right size/shape of shoe for my long distance runs. The last two weeks of runs has been epically better thanks to the young man that helped me out. I was nervous going in as I'd never been fitted before. He made it easy and without stress. The process was easy and quick. I'm extremely grateful and will be back when the miles get high on these.
-
November 2023 by Rebekah Spoehr
Danny the manager and Michael took care of me today. I had bought a pair of shoes previously from here and they weren’t working for me. They exchanged it for me and were gracious as I didn’t have the box and was a few days shy of return. I’m a forever customer now and appreciate their help and am thankful they were gracious in letting me exchange. Thank you Madison Fleet feet! I can’t recommend enough.
-
October 2023 by Katie Corzo
I love fleet feet and have been so glad to have a Madison location for the past few years. All of the staff is incredibly knowledgeable and helpful, but Helen is my favorite person to work with.
-
October 2023 by sherry thornton
I’ve been to Fleet Feet twice. I’ve got very nice shoes. That’s really helped. My feet feel better and I enjoy the service. They’re very great. Especially Michael I’ve seen him twice already. He’s very good.
-
October 2023 by B M
My 12 yr old son has been complaining about his feet hurting so I figured it would be wise to know what’s going on. It’s a good thing I went bc after he was evaluated, we found out one of his feet is a whole size bigger than the other! He wears a size 11 and he’s got extra wide feet. All good things to know when you buy shoes! And it’s not always easy shopping for shoes for a 12 yr old boy so this gave a great reason for him to get new ones. I’ve been trying to get him to go for a while! He likes his new shoes and was so surprised on how much better they felt on his feet.
-
September 2023 by Alicia Jones
Had an amazing experience with this store. We were traveling from out of town when my child’s shoe broke. This wouldn’t be a big deal except he wears special bracing on his legs so finding replacement shoes in a store is next to impossible. The employees at this store went the extra mile in helping find something that would fit him and one even fixed the zipper on his existing shoe. Completely blown away with the customer service, thank you again!
-
September 2023 by Rachel G
Customer Service is top notch at this location. Jackie spent about an hour with me discussing my walk- where I put pressure on my feet-understanding my arch and just overall grasping how the correct tennis shoes and insoles can change your life. I tried on multiple pairs, changed insoles, and even had her help me with locating them / ordering online if needed. I have a fleet feet about an hour from me but this experience at the store helped shape my thinking on tennis shoes altogether. Thank you
-
September 2023 by Bennett Coffey
This Fleet Feet is excellent, I am always greeted when I walk in and offered assistance, but not in a pushy way. The store associates always help me out when I need it. The store is also large with a great selection and is always clean. I'll be shopping here for as long as I am running and living in Madison!
-
September 2023 by Elaine M.
Desperate for new pair of shoes! I came because I learned that the staff would have PROFESSIONAL solutions for me as I have had multiple foot surgeries & have been dealing with sciatica. While waiting my turn (the staff is fully engaged one-on-one with customers), the young lady at the front checked me in & offered me tea or coffee while I waited. Jared approached me by name when it was my turn for assistance. I was so happy because I had read good reviews on him before! I was so happy to learn that he was actually at this location today. First, Jared interviewed me about the purpose of my visit, and to hear about what type shoe I was currently wearing & what I was interested in. After I explained my desire shoe construct , color preferences, physical concerns & issues, he did an analysis of my feet on two different pieces of equipment. Afterward, he showed & explained to me the very detailed results of the foot analysis which enabled him to make 3 great shoe selections for me to try on--both socks & shoes! Walk-throughs with each show type and conversation with Jared helped me make my final choice. He was especially attentive of my needs, being an older woman, about ease in putting my shoes on and taking them off so I opted to get the elastic shoelaces & glider/locks that enable me to slip my shoes off & on! Because of foot surgeries, I have some crowding in the toe area, so I purchased several pairs of glove-style socks Jared recommended! The store has a great atmosphere, and the staff is very professional, attentive, and engaging. I was so pleased with my visit that I am bringing my son-in-law next week! Plan on 45 minutes for a full visit, so you don't feel rushed-- this is a truly first-class professional fitting.
-
August 2023 by Joy Dawes
Staff was knowledgeable, friendly, and helpful! I would recommend the Madison location to anyone struggling with foot issues and looking for the perfect shoes for walking, running or any activity. Staff provided excellent customer service and made my experience perfect from start to finish!
-
August 2023 by Brett Standifer
We love fleet feet! Sam is a rock star associate at the Madison location. She is very helpful, knowledgeable, and personable. She made the experience for my daughter and son great. That is why we, came back! Great shoes, inserts, socks and people.