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October 2023 by Julia Pyao
DEFINITELY DON'T RECOMMEND!So, I want to be fair and honest when I write the review.Our stuff is being transported from Alabama to Washington.1. The driver that delivered the pods container did a great job. He handles everything with care, and I appreciate it. Also, he gave us updates on his arrival before he would actually come. So, 5 stars to him.❤️❤️❤️2. I had chatted with several agents throughout the process, and they all have been friendly and helpful.3. Whoever is responsible for billing updates is the reason for my frustration.So we made changes on the size of the pods and time of delivery. These changes were made on time. BUT we were not notified about how much we will be charged.I have been told that I need to check the invoices on the website, BUT it only shows after the card has been charged.I understand that changes means that different amounts of money will be charged, but I do think it is important to notify clients about exact amounts to be charged.Things like : protection fee, redelivery fee, transportation fee with more than 1000$difference from what I expected initially to be paying.If I knew all that I would find another transportation company .I hope in the future, Pods will notify the clients about ALL fees that they charge throughout the process.I will also add an update upon redelivery.Update: PoDS charged more than 600$ for the service I didn't use. They ended up refunding 190$ out of 600$. And only because I had to keep calling them.BEWARE of these kinds of things!
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September 2023 by Irmatine Chastang
Household items were shipped across the country from Washington state to Alabama. There was no damage or breakage. The home was not ready by promised date, therefore I had to change delivery date several times. There were no problems encountered either time. I would recommend PODS to anyone who needs moving/storage.
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August 2023 by Keith Grove
If you're moving west of Pueblo Colorado forget using this company as they don't deliver pods to this area
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July 2023 by Akuu O-Wins
I showed up to this location unannounced after speaking with a remote representative on the phone. The phone representative did not relay to the on-site team that I needed to access my pod. The gentleman at this location took the time to find my pod, take it down, and had it prepped for me the next day! They then placed it back after I left. I greatly appreciate the service here and there's a fantastic team at the Mobile Pods facility!
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July 2023 by Robert Cooper
Canceled and they will still try to charge. Don't give pods your card they change the amount to try and get it to go through.
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June 2023 by Lee S
Using PODS was so easy. They had the most affordable options, they stuck to the delivery schedule, my stuff was in the same condition it was when I got it as it was prior to packing it. There were also no hidden costs and fees. Overall I'm very satisfied and would use them again.
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April 2023 by Sherry Wright
Using PODS moving and storage was cheaper and easier than other companies we have used before. The price quoted was the price we paid. Customer care team was helpful and pleasant to work with. The delivery driver was impressive in placing containers exactly where and how we wanted. We also used one if the recommended teams, Hire a Helper to assist in unloading the containers, they were on time and got right to work, extremely efficient and personable. Hands down we give them all five stars and heaven forbid we move again we will use their services.
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April 2023 by Carol Deal
Highly recommend. Ease of loading at your own pace was worth every penny. Staff were knowledgeable and very helpful when I had to change dates due to weather delays in loading POD. They moved my POD from Alabama to California and not one thing damaged.
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April 2023 by Cody Smith
Terrible experience with billing and customer service, a 16' container cost me over 1k for a month! Will never use again or refer anyone to use!!!
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March 2023 by jason mazingo
I was quoted a pod. When I went to finalize the quote they tell me I’m outside their service area.
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December 2022 by Admire Gant
Thorough on the delivery and pickup process. Container was clean and functionable, however various discounts would be nice to help out with cost.
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October 2022 by John Bob
I moved cross country, and PODS made it easy. The fact that they stored my stuff before the new house was ready made it a no brainer. Nothing was broken and they did exactly what they said they would. If I ever have the need again, I will use PODS.
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August 2022 by Dari Rogers
An empty Pod has been left in my driveway for a month longer than it was supposed to be here. The pod was ready to go on the scheduled date and no one has removed it yet! Additionally, the way it was placed in the driveway has completely disrupted the edge of my yard. This service is too expensive to be so poor. I would never recommend this service or use it. The service is terrible and it makes no sense that a Pod would sit at a customer’s home while the company runs up the credit card or the customer and causes a COMPLETE inconvenience to me, my neighbors and anyone driving on the street. I need the Pod gone ASAP and any additional charges to be reversed.EDITED PORTION - Despite being reached out to on Facebook and promised a call back, no one has called and the POD remains planted in my front yard.
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July 2022 by Karen frederick
I used Pods for a long distance move. I was satisfied with the entire process and would use them again.
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July 2022 by Darryl T.
We ordered one to move from California to Mobile, Al. We had no problems in the California but the one here place the the pods on a uneven soft ground with no blocks. I’ve place on hold for over 40 minutes. The store center is not responding to any calls. This is worst service experience. I don’t leave negative reviews. Try’s to give the benefit of doubt but this is terrible
