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January 2024 by Cheryl McGee
Great Customer Service
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January 2024 by Lavanda Washington
My experience at this location is always Smooth Riding because of Mr Kevin and his Staff..They are all so Nice and Professional in my Transactions...in which I use alot..I have and will continue to recommend U Haul to my family and friends....oh yes at my Favorite location..Thank you Mr Kevin and Staff!!
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November 2023 by Andrew Thigpen (Andrew)
By far the best uhaul location in mobile. Friendly staff and owner is fantastic
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November 2023 by William Dubuisson
Our dad died over the summer and we didn't know he had storage here. The manager Kevin was incredibly understanding and gave us an opportunity to get stuff out. Great customer service.
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November 2023 by Steven Dubuisson
Kevin helped us so much with getting our dad's units cleaned out after he passed. Definitely come here if you're looking for quality customer service.
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November 2023 by Rachel Moates
Thanks Kevin and Crew for all your help. Everyone here is very professional and goes above and beyond. All smiles. ?
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October 2023 by Kharisma Wilkins
The customer service was incredible. Big shout out to the general manager Kevin.
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June 2023 by Norman Rollo
The staff was exceptionally friendly and the equipment was ready as promised. Highly recommend this site and will return if needed.
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June 2023 by Shadea Pritchett
Truck broke down in the middle and trying to return and when waiting in line at location they let people skip in front of me when I was clearly waiting there first service was not good beside the guy who finally followed us to the truck we’re it was broke down
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June 2023 by Corey Hullin
The first trailer I picked up had a damaged tire. Had to immediately turn around to swap out the trailer. The second trailer was not properly hooked up to my vehicle and came off the hitch and damaged my truck. I will say the rep I spoke with (Kevin) was very knowledgeable and professional. If this survey was entirely on him I would rate everything as excellent. Unfortunately, this is a result of poorly skilled mechanics managing the rental vehicle fleet. I am really hoping U-Haul quickly remedies the damages to my truck with no difficulty.
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January 2023 by Ms. Dee Holcombe
The service was excellent. Kevin Pocase was a really great help. Would highly recommend for truck rental and storage
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December 2022 by Kristian Payton
Lady with dreads going to tell me park somewhere else besides the front of the store where the employees park. Customer parking. When they have there trailers parked there. Where I'm I suppose to park at then.
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November 2022 by RD B
UHaul is actually Uhell. False advertising with prices. No employees. Terrible. Boycott Uhell
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October 2022 by Aaron
I had an issue with a car trailer that I picked up in a different state. It was an older model, wheels misaligned (camber & toe different for each wheel). Trailer wouldn't track true & had an unsafe sway. Stopped at this location after speaking with roadside assistance. Kevin realized I was given a trailer meant for a lighter vehicle. He swapped me out to a higher tonnage model with a longer wheelbase. Problem solved after that. Definitely making my travels much easier & safer!
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September 2022 by Sam Adams
Staff is rude and tried to say that they had no trucks available and then just suddenly did, and theyll give you a truck thats under their gas limit and expect you to fill it up to the limit even if you didnt use that up. Filled back up what we used and got charged what it was short when we originally took it anyways. Then they blamed us.
