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March 2024 by Charles Pilant
I don't know how these stores stay open. One lady working on whole second floor. Had to wait in line to get waited on and then she didn't have a clue how to do what we needed. She called manager and she couldn't help us with wedding gift registry either. They were both nice as could be but...lol
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March 2024 by Troll Trollman
Love it because of the escalators and the elevators. Very joyous. Enjoyed.
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February 2024 by Teresa McGowan
Wonderful staff and store
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February 2024 by Barbara Jackson
Always find what I go in the store to buy
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February 2024 by gary haller
Nice store
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January 2024 by Jennifer L. Blevins
Nice people good selection
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December 2023 by Rick Guilbeau
What can I say? Belks is just Belks. Years ago,my wife was very disappointed when the Belks chain bought out our local Parisian stores and took over all of their locations. She complained at the time that Belks merchandise was not up to Parisian standards, and not much has changed. I guess it’s okay when you want to buy run of mill items that you can find at a department store. The reason why I shopped there was because Belks is the only department store in the Trussville area today and I didn’t want to drive far to buy one of my wife’s smaller Christmas presents and to procure some small items for stocking stuffers. That was accomplished. One good thing I can say about the store is that today they at least they had a few more cashiers than usual to handle Christmas shoppers.
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December 2023 by Richard Seagraves
This Belks location is so very organized and feels more like an upscale shopping...The staff were very helpful...And being from the Atlanta area...I was shocked...Way to go Staff.. Management, please recognize your staff they are very deserving...I will drive the 50 miles to shop again at this location...
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December 2023 by M. Stewart
Too much focus on pushing customers to apply for a credit card!!! What happened to great customer service?My experience shopping here has been bad since Frankie left
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October 2023 by Dakota Denson
The team here is very knowledgeable about the products, Columbia is a primary focus for this location, and it sells! Columbia is one of my favorite brands because of the technology utilized through their clothing is at the top of the industry!
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September 2023 by Eddie Snow
Went in to get dress clothes. The ladies in the men’s department made it easy. We talked, discussed options. At check out was treated great, got a Belk card. The whole trip was amazing.
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August 2023 by D Rice
They had a fabulous saleThe only issue I had was finding a place to pay for my items. Several wasn't opened
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June 2023 by Janice Jackson
We were greeted by a sales team member on entering store from parking lot, and asked if we had the shopping app for the store.Lots of seemingly good sales items. Belk is the typical big chain store you'd expect to find in a mall.I noticed most of the sales teams were in bunches and not really easy to find depending on the dept. you're shopping in. They did seem to be enjoying one another though...
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May 2023 by jeff french
Went to Gadsden Mall Belks & got some jeans but because I didn't try them on I went to Trussville Belks to try on and swap for some that fit. Thanks to all the kind & helpful employees there.
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April 2023 by Joann Miller
Had an appointment wanted to drop by belk and return something quickly. Well that didn’t happen. To start with they didn’t unlock door till almost 5 after 10. Then I went upstairs to make my return. Lady sends me to children’s register to check out. The sales lady is counting coins and tells me it is going to be a while. She said if you don’t want to wait go to cosmetics or shoes. I go downstairs guy in shoes is counting his coins. So I go to cosmetics. Lady at counter was chatting it up with one of her favorite customers another lady cosmetics ask me if she could help i said yes i have a return. she said oh i am sorry they didn't open this register. so i had to wait on lady chatting it up. when her customer finally realized i was behind her and left she acted annoyed that i broke up her conversation. she couldn't get my receipt to scan so she told me i would have to wait for her to open another register or go to ladies wear. I said the lady upstairs that was counting coins said you and shoes was the only open registers so i guess i will have to wait. She said no ladies wear down stairs is open. so i go over there. that lady couldn't get receipt to scan either. She was able to pull it up with Belk card. Why couldn't lady in cosmetics???? i finally got my return done. it was one item by the way. it took 15 minutes and the run around the store. It crazy they open late and are not ready for business when they do. I spend a lot of money with them but service today was awful!
