December 2022 by Gary Young
Jimmy ,Josh and crew went above and beyond to figure out what was wrong with my vehicle.Very pleased with the service and professionalism.
November 2022 by Pamela Schalk
Had an appointment on Tuesday and took my car in. Was told that my front tires would need to be replaced within a few months so told them to go ahead and do it. I wasn't asked anything about my driving they were just going to get the highway and sports tires that were currently on the car. I didn't need that type of tires. The tires wouldn't be in the shop until that afternoon at some time and I scheduled an appointment for the next day to do the tires. I called them shortly after getting back home and asked about the comfort drive tires. Was told that they were the same price, however according to Goodyear website they were a little over $100 less and I told them so. They ordered the tires for me. When I returned the next day the tires weren't there yet. I waited for 3 hours before they checked on them to find out that the tires had been sold to someone else. Was then told that they could have the tires delivered by FedEx the next day. I let them know that I was not happy. I was then told that they had found the tires and that they could get them and put them on within an hour. I was given a couple of discounts for my troubles.
November 2022 by Tyler South
Great Service, Great Guys, Got My Truck In & Out With A New Set Of Tires In No Time At All Even Though I Was VERY Late For My Appointment! Thank You Guy!
September 2022 by Kay clark
10/10 - highly recommend! Daniel and Jimmy are amazing. Super professional & they explain everything. I will never take my car anywhere else.
August 2022 by Bankim Gugaria
I was traveling into Birmingham, AL and my coolant temp gauge was acting erratic. I called Daniel and asked if they could help and check out my vehicle in between my business appointments. Daniel and his team at Goodyear delivered service with a smile without missing a beat. I was able to make all my appointments. Thank you for taking the time to provide excellent service.
August 2022 by Steve Johnson
Appointments mean nothing at this location. Went for 9:00 oil change and tire check and rotated. Was told only had one person working and 4 others had 9:00 appointments. If you can’t drop your car and come back whenever ready I suggest you go elsewhere.
June 2022 by Jeff Osborne
We had a flat tire on the way to FL for vacation. They were super busy, but still put us in front of the line for repairs. We were in and out within an hr. Thank you for saving our vacation! We greatly appreciate it. ?
May 2022 by K P
I was leaving out of town and wanted to get my tires checked. I was bracing myself for a major up-sale. Instead of telling me I needed all 4 new tires ASAP, I was SO surprised Jimmy (Goodyear employee) said I could wait a little while and that I'd be ok on the trip. I appreciated that so much. He built a relationship instead of one sale. They will definitely be getting my business in the future. Thanks Jimmy!
March 2022 by Laurie Barber
Got here shortly before closing. But they still took care of my issue. And for an incredibly reasonable price!
February 2022 by Rochelle Q.
This is the only place that I come when my car needs new tires. Patrick is an amazing store manager -- very patient, calm, and extremely knowledgeable of all vehicles and the services that are offered through Goodyear. He always takes great care of me and great care of my vehicle! I remember our first encounter a few years ago because I was so frustrated with how other service centers have talked to me in regards to my vehicle; however, Patrick has always made sure to take really great care of me and so have the other employees of this Goodyear Service Center. They always get you in and out in a timely manner and they never ever rush the services on the vehicle. I believe I've been coming here since 2018 and when they do have a packed house, they send me to another Goodyear Service Center here in Birmingham that will treat me as well as they do -- they even call ahead and let them know that I am headed their way and what services I will be needing! Overall, an amazing store and a great service experience!!
December 2021 by P C.
It's auto repair and no one ever likes to spend money on it especially when it is something I could do in the driveway in a few minutes. HOWEVER, the car was in the B'ham area and I was not. Offspring called around 9:30 pm to tell me car died etc. Tow to Goodyear and key drop, 8:30 am call to explain what happened and my informed guess about problem, 11:30 call saying "yep, and fixed". Gotta say FANTASTIC costumer service and right at my guess about price. A disreputable place could have taken advantage of my predicament, me out of town and child "stranded". Nope, Patrick treated me right and honestly. This is a VERY pleased customer.
October 2021 by Alec T
Don't let the FEW high reviews persuade you go to here. The manager, Patrick, does not quite know how to run a business. Very poor customer service skills, and even lied directly to me. How can we trust you to work on our vehicles when you lie? Clearly doesn't care about the customer. Very disappointed. Made dealer service centers look golden. Look elsewhere before you settle.
March 2021 by Michael M
Great people and services!!
March 2021 by Latory Denson
I went to this goodyear Monday after work because my car battery was sitting on top of the stick to check my transmission fluid and i couldn't check it myself I offered to pay the worker for his service's, within two minutes he said he had checked my transmission fluid which i knew was impossible. I took my car to express and they checked my car and there was absolutely no transmission fluid in my car. All he had to say is he didn't want to do it instead of lying to me I'd never take my car to this place to get serviced!
December 2020 by Aaron N.
Don't bother making an appointment, they don't adhere to them. He tried to liken it to a doctors office visit(which I hate going to as well). Dropped my car off for its appointment, went to get lunch, came back and they hadn't even started. That was 45 minutes later. Big waste of my time.
