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March 2024 by Brittany Stadler
I am from out of town and had to stop at this location for some unexpected issues and the staff made it a very easy and stress free experience for me.
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March 2024 by Nicole
Fast printing great service ! One stop shop
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March 2024 by O
Got so much help with my returns. Speedy and great service
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March 2024 by Ash Tinkkss
I came in a week ago to get some packages shipped to friends & family. I was highly pleased with the service. I’m new to the area & really love good quality customer service. I was helped by Jessica & Nicole this day & the service was speedy, professional & welcoming. I’ve added this location to my new list of go-to’s. Thank you again ladies. Ms T.
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March 2024 by Chanchan S
Friendly, fast service !!
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March 2024 by Skip Davis
Worst customer service. Needed a UPS ground shipping pouch. Stood in line for 15 min. Said I had to buy it. Its a UPS store, and they don’t have UPs supplies. Said I had to go to a hub?
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February 2024 by Jessica Simmons
I visited this location on 2/22/24 and was very embarrassed when Jessica called me a liar. I asked for the Manger but she said that she is the manager. I provided her with the email showing that I did not need a box for my items and she continued to tell me I was lying. She tried to get me to buy materials to pack my items and I told her I wasn't interested in buying anything. Very poor customer service.
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February 2024 by Sarah Rich
I submitted and paid for an online print job scheduled to be picked up 2 days later. When I arrived to pick it up, I was told (per the store manager) that they "couldn't do it" because it was submitted on a Friday afternoon, that my order would EVENTUALLY be cancelled and refunded. Basically, they didn't care and didn't want my business. A print shop literally couldn't download and print 8 sheets of cardstock? Unbelievable. Even the associate admitted it was a terrible way to do business.
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February 2024 by Adrianne Graham
The absolute worst customer service. The one time I forgot to have my QR code pulled up, as I thought I had taken a photo of it, I was reprimanded and directed towards the sign that recommends we do that. I’m very well versed in Amazon returns and work the self-service at the other location independently. I will ALWAYS drive to the other location in Vestavia on Hwy 31 going forward. They also charge for tape on boxes and the other location does not.
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February 2024 by Matthew Rich
Save the headache and go to the FedEx store by Whole Foods. You’ll be thankful. Frankly, the Post Office near this location does a far superior job at customer service than this UPS Store.I gave them multiple chances but I finally hit the end. Terrible customer service, and apathetic management makes for an awful combination for customers.
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January 2024 by Donna Reddinger
Staff is always helpful and generally friendly. I use it often.
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December 2023 by Pamela Thessen
I loathe coming to this location because the employees are so rude. They already have their response ready and keep repeating it to you like you are a child and will not listen to anything you have to say.
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July 2023 by Stan Davey
After using this location several times after my printer broke I’ve received excellent service from Tonya. Tonya when I called today remembered what I needed and suggested a few things that would made it better. I was amazed that she remembered from the previous time I printed something which was about 10 days ago. Because of her great service, willingness to help she provides excellent service.
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July 2023 by Olivia B.
Everyone in this location is so kind! I've never had to wait in line long and they are very knowledgeable.
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May 2023 by CL Perry
I recently dropped off several returns at this location. The retail stores received their returns but not the items I returned — the packages had been emptied and refilled with random chargers and office supplies rather than the clothing I had sent for exchange. So far, >$500 of items were stolen from returns dropped off at this location.
