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January 2024 by Phillip Patterson
Wanna thank the best employee ever at the Vestavia location in Alabama. You were truly a blessing for helping my sister. For everyone who visits the Verizon store in Vestavia, make sure you check in with Anthony. I guarantee he will give you the best assistance and great professional service.
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November 2023 by xretros -
Clark did me a great favor and I’m thankful for the prior mishap with the other agent because I got ole Clark
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September 2023 by ivie black
James was absolutely awesome!! Great customer service and hilarious!! He deserves a raise!!
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July 2023 by Anastasia Long
One of the sales guys helped me get my phone unlocked. They were super helpful and super friendly.
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June 2023 by Alan Harned
Had issues switching some phones over and other issues. Victor was super patient and extremely helpful. These guys are great.
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May 2023 by Kevin Knight
After jumping through hurtles to get a particular phone and then running into an issue, Rav navigated the process of going through the warranty process and making sure I was set. Thanks
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May 2023 by Riley Hopper
Had a fantastic experience! The man who helped me, Calvin, went above and beyond and provided amazing customer service from the moment I entered up to the time I left. He helped me save so much money and answered the many questions I had. 10/10 recommend!
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May 2023 by Michael Braun
AJ helped me with a very specific and complicated problem where my phone would not download a specific app that I needed for my new job. He is so knowledgeable and professional, verizon should be proud to have him on their team.
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March 2023 by S B
I worked with Anthony to get a new iPhone and he went above and beyond to deliver a quality experience to me. Anthony explained the various plans, deals, and promotion Verizon had to offer in detail, and was able to answer any and all questions I threw at him. He even drew up a few different scenarios for plans I could go with, and pros and cons of each plan based on my specific needs. He took time to listen to my requirements and made suggestions accordingly. Anthony even went as far as driving all the way to Anniston to retrieve the only phone based on my specs available in the state, just so I wouldn’t have to wait till next week to get it. I would highly recommend working with him for all your phone needs! Thank you Anthony!
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February 2023 by Gina
We've been Verizon customers for a long time and are never disappointed with their customer service. JB helped me with the purchase of a newer phone and he was extremely helpful. He answered all my questions, was able to effortlessly and very efficiently set up the new device for me. His service was much appreciated.
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February 2023 by Amy Ridgway
My son and I went into this store on Sunday, January 15, 2023. We were wanting to purchase a new IPhone as an upgrade for my son. We walked into the store and there were 2 associates-each with a customer. No one greeted us to say, "good afternoon" or "we will be with you as soon as we can." We sat down to wait and we waited for 20+ minutes with no one even acknowledging us. We then decided to leave and still, not one word. I am a customer service manager, so I expect, at the very least, a greeting or a goodbye from an employee. We ended up going to the Verizon by Brookwood and they took great care of us from the minute we walked in until we left with a new Iphone.
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February 2023 by AshP
I'm giving 5 stars even though he couldn't fix my issue with voicemail. He was still really helpful in trying to do everything he could. He couldn't reach tech support bc they were closed.
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January 2023 by Kenneth Bennett
Excellent customer service. Brad was very helpful and made certain we understood how to use the products and ensured we were signing up for the best plans for our family.
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November 2022 by Daniel Herrera
Easy to work with. Prefer over actual Verizon store
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October 2022 by Matt Robertson
Adam Irby is an All Star! Professional, Knowledgeable, and an Expert on the products. Got us in 2 new iPhones and an Apple Watch and did it all in under 30 min. We switched from AT&T and couldn’t be happier! Thanks
