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January 2024 by Inuk Gamer
Recent claims of racism by management towards customers are poorly founded. As an avid gamer who likes to shop at all the games stops in anchorage, who loves getting gifts, who also has a Native American lineage, I will contest your point of view. Chicotay, Even if your experience was a legitimate experience, this company doesn’t have any financial interest in providing poor customer service. Therefore, your claim isn’t solid. Every time I go there the staff are readily willing to provide me with immediate, relevant selections on gift ideas, console ideas, account discounts and to provide a calm shopping experience. I see lots of Native folks go in these stores all the time. If management saw racism, they would definitely weed it out quickly, but since their management are familiar faces, this suggests that racism hasn’t been an issue in this region. Again, if it was a legitimate experience, that sucks. However I am highly skeptical this took place.
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January 2024 by Chicotay
My girlfriend, who is Native American, went in to exchange some games for cash and look over products while also purchasing a plush for our son. While in there, the manager racially profiled her, told her she was acting weird and kicked her out of the store. My son, not appreciating how his mother was treated, went to return the plush. The manager refused to allow the refund and told my son "We don't allow your kind in here" and kicked him out. When I went in to complain and ask why she was being racist, I was told "They were acting weird so we called security to have them removed from the store."Asked security what actually happened and my girlfriend had called 911 during confrontation which police then called security to go to the store. During that time my girlfriend had filed a complaint with security against the manager.So not only is the manager very obviously racist, but a liar who's trying to save her own skin. Stay away from this GameStop until they get new management in there.
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January 2024 by Jamaal Clark
I had very outstanding experience overall the staff was super friendly and extremely helpful. Pretty much single time I go there or the 5th ave site. Haven't been to the Tikahtnu GameStop yet, but I went to Dimond just recently and managed to find good couch co-op games I could play with my friends. I'm not well versed in the switch but the management was very knowledgeable and kind with listing products they have on sale and reminded me I need to update some of my information of my change of address since I stopped getting game informer mags. Can we get free demos in those like back in the day? Dimond is closer and I've been there multiple times and every time the staff knocks it out of the park! I miss returning movies and socializing like I did back when blockbuster was a thing. Please never take away GameStop. I love the Dimond GameStop but sometimes the 5th Ave has really cool props and merch like those Legend Helmets. Very clean, tidy and organized plus the staff was pretty attentive even though it was kinda busy and some shady folks came in. The Dimond mall gets some shady costumers every now and then but the staff is pretty good at checking and being tactful on all who enter. The 5th ave gets occasional homeless folks or delusional weirdos that just walk into the mall and loiter but that's at most stores there I guess, it's unfortunate we have some sad human beings with some really serious mental health issues just walking about being Karens or Kevins not fit to be a beneficial factor to society causing a ruckus just to waste everyone's time or energy being a nuisance but hopefully they can get the help they need, or maybe more security at both locations would suffice. Staff was super awesome and very professional, stores are clean, plus the sales are incredible. 10/10
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January 2024 by M H
i don't normally wade in to these sorts of things, but I'll make an exception in this case.in regards to the recent review that falsely accuses the Gamestop manager of racism. I was there in person during the encounter where she was asked politely but firmly to leave AND COME BACK TOMORROW. key point in caps.literally not banned, just asked to return when she was more composed. Also NEVER was the term "we dont serve your kind" used. nor anything remotely similar. Utterly untrue.This is fabrication by an angry customer to get revenge for SIMPLY being asked to leave amd return the next day when she had composed herself. Nothing remotely racist was said or implied.. I would even happily testify in court if needed.I wont be responding to any rebuttals . This will be my last word on this .
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December 2023 by Keedryn
You can tell the new management have worked really hard to improve. Everything is organized and the staff are friendly and helpful.
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July 2023 by Leif Midvag
2nd day in a row where a sign saying they would be back in 30 minutes, the sign says they will be back at 3:15 and there are a group of people waiting to get inside at 3:45. Unbelievable having employees refusing to sell to customers patient enough to wait half an hour AFTER they said they would return from a 30 break.
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July 2023 by Kyreen Aiesha
To whoever is wondering: DO NOT GO INTO THIS GAMESTOP.WORST SERVICE! GameStop went on break 2:45 and it was supposed to be done by 3:15. An hour goes by, nothing! there are people and kids standing outside, waiting patiently and still nothing. After they had opened, I had confronted “The boss”, the one who was doing game inventory, and he had given me a LOT of attitude! i had told him and ASKED him if he could make it more clear on what time they’re coming back because it’s super unprofessional! it’s super bad for your business! and he had told me it was because of breaks and the low staff, which I understand completely, but he looked like he was the only one in charge, you would think a manager/boss would take responsibility and run the store by himself while his employees are on break. He had rolled his eyes at me and talked to me very unkind! GameStop at Dimond is unprofessional and rude.. I had to walk out.ps, do not buy a used ps4 for $400. Please just get a new one. Don’t get any of those used consoles, they charge the same as a brand new console. GameStop is money hungry. You are better off buying games and consoles at a smaller video game business store.I have never liked the service that GameStop provided, EVER. but I would always shrug it off but this time, i cant.
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July 2023 by Travis S
RJ is the man! He was quick and confident with his experience. I bought a switch 3 weeks ago. Had some problems after playing some time at home. I went into the store and asked for RJ to do a test for me. When no problems arose RJ immediately thought my surge protector or outlet was the problem. He was correct! This turned my stressed out morning right straight around. All the staff at this store has been great to me in the past. It will continue to be my first choice in town.
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March 2023 by Robert Eggerud
Great place for anything video games. Also great for selling or trading your old stuff.
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January 2023 by Miranda Medlin
Great service always have what we need
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January 2023 by Hodag Hustler
6 workers there and no one could find the key to unlock me product to sell. They were all sipping their coffee talking about “should have added an extra shot” instead ensuring the urgency of my experience. This experience is unacceptable.
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January 2023 by Ajda
Great customer service and had everything needed
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January 2023 by Dylan Allen
Extremely rude staff. Store was a mess
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December 2022 by J Sun
Knowledgeable staff, not enough employees create long lines.
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December 2022 by Elizabeth Angasan
Helpful service. Our cashier made sure the game my son purchased didn't have any scratches on it before it was sold to us. I appreciated the care & attention to detail.