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December 2023 by Forrest W.
The NAPA Auto Parts located on 4361 Spenard Rd, Anchorage , AK has great employees, but one, I forget her name, but she wore glasses and had black hair was extremely helpful and patient with me. I don't know much about cars, and she came out in a snow storm to help me not only diagnose, but find the correct replacement parts that I needed. I am very grateful and I hope that she finds this message.
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October 2023 by Mike Wolford
Had a screw in my tire. They helped me out. Nicest counter people I've met in a long time.
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September 2023 by Dexter R.
Is being polite that difficult? Went in to get an oil filter and oil and the guy was super rude when I asked for the filter. Last time I came here and was given the wrong part. Going to O'Reilly's from now on.
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June 2023 by T. Frank Box
Had what I wanted, paid and got back to work on my project.
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January 2023 by TONY CURTIS
Called in order for two bearings, they had on ready for pickup. Worked out okay.
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December 2022 by Andre Stoute
All staff was very knowledgeable about the products customers asked about ✅
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September 2022 by James Johnson
Called the store after I broke a craftsmen breaker bar the day after I bought it.Talked to a guy i was asking what is the return policy on broken tools because napa online is unclear about this.He said which tool? I said craftsman he asks for the part number I give to it to him he looks it up.Then he said bring it in I have six in stock we will give you a new one.Well this turn out to be a lie one brand tool they will warranty in store but craftsmen you have to send it back wasting more of your time.Nowhere was this stated or I would not of bought it.NAPA is no longer the brand they use to be.They will sell you something but they won't stand behind the products from junk parts with factory defects to now tools.Now i know why more people go to O'Reilly better prices better parts and customer service.
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August 2022 by JeFe' Walden
The atmosphere is generally hood, especially when one of the managers decides that they have a crab in their butt and decides to be rude and disgruntled towards customers
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July 2022 by Nicole King
I this place cause we'll I work here , Really it's like a big family and I feel so blessed cause I get to bring my Lil pup and every so close this place has my heart I truly can say I love my job and the people I work with.....
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May 2022 by Sarah Skelly
I ordered a part through them and was told it would brought over from the warehouse in 1-2 hours. After 2 hours the truck showed up without my part. After being told it would be another hour I went home called later that afternoon. They didn't know what happened and took my number to call me back.Never received my callback. Called again the following day, was informed a tech was on another line on hold with the warehouse and they could take my number and call me back within 30 minutes.Called back an hour and a half later and was informed the warehouse had changed the part quantity to 0 and they haven't been able to talk to the warehouse but the part is either missing in transit or sold somewhere else.
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May 2022 by DumbAzz People
Called the store after I broke a craftsmen breaker bar the day after I bought it.Talked to a guy i was asking what is the return policy on broken tools because napa online is unclear about this.He said which tool? I said craftsman he asks for the part number I give to it to him he looks it up.Then he said bring it in I have six in stock we will give you a new one.Well this turn out to be a lie one brand tool they will warranty in store but craftsmen you have to send it back wasting more of your time.Nowhere was this stated or I would not of bought it.NAPA is no longer the brand they use to be.They will sell you something but they won't stand behind the products from junk parts with factory defects to now tools.Now i know why more people go to O'Reilly better prices better parts and customer service.
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May 2022 by C. Aguchak
Right away service. Call ask for parts then go and pick up. Employees always willing to help.
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April 2022 by Genaro Rodriguez
Always have what I need for all my vehicles new and old
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January 2022 by Freedom R.
Worked with Alex today. He has terrible customer service and came across as a real smart-ass. Will not be visiting this site because Alex works there. Lazy pathetic staff like him should be replaced.
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January 2022 by El Em
Kindness Matters!! At 60+, your intrepid reviewer is one of those poor souls whose operational understanding of current motor vehicles is still influenced by memories as a car owner who turned a wrench in a pinch. Encumbered as I am now, that is, having become accustomed to current models intervening on behalf of the absent minded by shutting off their OWN headlights, when I parked my kids' Subaru (they are traveling, left the car for me to use), I thought I had shut the headlights off. Answering the tiny voice asking me if I was "sure the headlights were off," I said, "you are just being a silly old guy,"and went about my day. You know what happened. You may know by experience most of what happened next and can guess the rest.Needing help, I called the nearby NAPA and spoke to Ashley, very polite and professional, who assured me they were ready to assist anytime I came in - yes, they can test and charge the battery on site - woot woot!! A single-digit sub-zero cold snap early morning jump a few days later, the kids due home, and over to the NAPA on Spenard Rd. I drove!! High winds and sustained single-digit temps caused a lot of damage over the weekend so I expected that when I arrived the store would be busy.The store is brightly lit. The parking lot is very-well maintained - especially considering the wild icy ride the local weather deities have us on this season. The manager, Josh, greeted me right away and asked how he could help. After briefly describing the problem, the store phone rang and I invited Josh to answer the call, telling him I would wait. Although the phone exchange was complicated, Josh kept the call short and returned promptly to help me.His knowledge of mechanics and his products is admirable. Josh's ability to explain the problem and recommend solutions inspires confidence. We have wonderful grandchildren, and their parents, relying on this vehicle so I decided to replace the battery altogether; Josh helped me select the right product, even steering me away from an "overkill" option, which makes him trustworthy, too. He very kindly assisted me in replacing the battery right there, including providing the necessary tools, much-appreciated direction, and a bit of flashlight holding.Now, I'm not saying I WANT to have to deal with automobile problems (like having to replace a battery because I'm thick as a brick), I'm saying I WILL, and at some point you probably will, too (... well ... except for that whole thick-as- a- brick thing .. maybe ... I don't know you all that well). It's a great feeling to know that professional, kind, assistance is a phone call or a short hop away to see Ashley and Josh at NAPA.
