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November 2023 by Tommie Elliott
They were very helpful, checked. So old batteries I had and helped me get parts for my car
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November 2023 by Otterdad
My brother was woken up by a phone call this morning stating "The next-day delivery item won't be delivered", please note that this "next-day delivery" was ordered a month ago. Additionally, the item is an electrical plug for his alternator, not big nor obnoxious.
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October 2023 by Jesse Van Kuren
What are the best places to buy car parts tools and other
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July 2023 by Steven Million
Staff was helpful and pleasant. Found automated
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April 2023 by Krystin Goodman
I will never use this store again.I will drive to the valley and use those store. Called to order parts to get delivered I was told to call back in 10 minutes. When I called back they were very rude and unprofessional. I still placed my order as I need those parts to leave, after I asked how long I should expect to wait for these parts. I was told "a little over an hour". So an hour and a half later I still am waiting so i called to find out whats going on. Again they told me to call bcak in 10 minutes. Once i finally got through after 3 failed attempts "They left and went to lunch. It doesn't look like they did anything with that order." So you mean to tell me I'm paying extra shoptime to get my own vehicle fixed because your guys decided my order wasn't good enough to follow through with. Not to mention I left my number with the counter sales in case I was expected to wait longer. Jessie or Jessy or Jessi whatever his name was, ABSOLUTELY UNPROFESSIONAL. I've worked for napa in the past and would NEVER treat a paying customer like I was just treated. 5th ave will not see my money again.
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March 2023 by Jared Polk
I buy tons of parts from this location for my business each week either directly through the store staff or online. I don't work on cars so the things I order are not the everyday items most consumers are looking for. But, they always deliver and are always extremely helpful and accommodating. Definitely recommend them!
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February 2023 by Marie Corven
The person behind the counter was lazy and didn't help me at all for the items I was looking for. I ended up buying some and I had to bring all of the items back, because they were wrong! What a waste of time
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February 2023 by James W.
Worst customer service I've had in a while. Crappy attitudes from everyone in general and low availability of products. I came in looking for some spark plugs and ignition coils that I had called ahead about a few days prior. After waiting for someone to come out and greet me for around 15 minutes, I was told by a snarky read headed young dude at the counter that "nothing is kept put aside after a day or two" and they didn't have all the parts I needed. This place just sucks all around. Go to the Napa on Fairbanks instead. They're super cool over there and will actually have the stuff you need. Oh! And when I went to pay for the parts they actually did have for me, I asked about a military discount because I'm active duty, and was angrily asked for my ID, which is fine but almost never happens anywhere else. Just saying
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October 2022 by Jack Nickoli
I am glad that I had a positive experience with NAPA Auto Parts Traction in Anchorage. Jack T Nickoli from Anchorage.
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October 2022 by Robert Grady
Little spendy but they've always got the part
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August 2022 by MAXAM McGuire
This review is for Katrina at the 5th ave store, she was so pleasant and knowledgeable while we were searching the computer for a part. She wouldn’t give up and it all paid off.Thank you Napa for hiring good employees.
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July 2022 by waylon byrd
On hold way too long .....they did answer to ask if I could hold ....didn't know it was going to take as long. I could of just drove down there. For a simple question to see if the had and oil filter in stock before I decided to drive. I guess it's hard to find good ? help
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July 2022 by B. F.M
I dealt with a kid name Charlie. I ordered a jack stand he told me to pick it up at the distribution center. So I went there and they didn’t have the item. They stated it was sent to 5th Ave. So I went to 5th Ave and walked in the counter guy Charlie was eating an ice cream cone and he looked stoned out of his mind. So after ten minutes of looking he couldn’t find the item. The manager looked and found it within 90 seconds. What a joke Napa has become.
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June 2022 by Bo Turner
Worst experience ive ever had at a napa. Thanks a lot suzy
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March 2022 by Leroy
Personally, I did not have a good experience at this particular store. The employee I dealt with came across to me like I was a bother to him. He gave me a quote on a battery. I informed him that I had a discount code but didn't have the number with me. I was able to tell him who the discount code was through. He then quoted a discounted price. When I returned 3 days later to buy the battery, after checking that the quoted battery was indeed the one I needed, he charged me $40 more than his quote. Something didn't seem right so I visited the NAPA on Dowling, used the same discount code, and was given the full discount. I then returned my original purchase. I will never return to this store as long as there are other options.
