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December 2023 by Shane Christelfield
I lived here when I was in middle school. Back then it was Eero Imports Volkswagen-Audi-Porsche and Eero Isuzu of Anchorage. The new showrooms are much better now that the three of them have their own showrooms
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November 2023 by Shaun Huot
Swickard dealerships don’t care customer experience. Just looking to sell you a car. Zero follow up once they have you sign the contract. I will avoid all Swickard dealerships moving forward.
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October 2023 by Nicholas Hill
Terrible experience, showed up this morning to drop off tires. No one was anywhere to be found. The dealership was totally empty, but the doors were open. Called back to let a salesman know that we dropped the tires off and the salesman was rude to us. Time to sell our Porsche and buy something with better service I guess!
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October 2023 by Kay K
Had an unpleasant experience. Bought a new Porsche in March and upon purchase they tried to set up my PorscheID so I can have access on my phone.. They were unable to complete that for me, I was told by Adam, the salesman, that I needed to have an update performed to be able to set up PorscheID on my vehicle and that i can do it on my next service visit. Called the service department to get something set up. Was unable to reach them, tried calling all day to get ahold of someone and no call back. So i decided to schedule online, about a month out. Fast forward to today 10/3/23 I drove 3 hours and paid for a hotel the night before to make my 9am appointment for today. Showed up at 9am and was told I had scheduled it on the Volkswagen schedule and not on the Porsche Schedule, and they are not sure what update it needed but they will look at it. Was going to wait but the car needed to be Worked-In at this point. OK so i left the dealership no loaner vehicle available. I ended up stuck in town with no car had to use uber to get anywhere. Now its about 2pm I get a call stating theres no update to perform and that it was going to have to be done with Sales and a Sales Manager would help me but he leaves at 4pm. Now I’m a bit irritated. So i go back to the dealership and was told that they will have a Sales Manager would be with us to help us get this set up so I sit in the waiting area for someone to come greet us. No one comes. So we ask if he will still be coming, then we are told that he will be giving us a call and that we can do it over the phone and not come back in for this. Great! So I’ve waited around town till early afternoon with no car to say that theres nothing we can do and basically our salesman lied and wasted our time.. unpleasant experience for our “first” service appointment. On our brand new vehicle..
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August 2023 by Dave Bentley
I was amazed at how efficiently the service writer scheduled this work on my RSQ8 and how great the communication was along the way to getting it done. Definitely a positive experience. Job well done.with Joy,Dave Bentley
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August 2023 by Jon C
I brought my daughter’s Golf Sports Wagen for an intermittent check engine light. It was quickly diagnosed to random misfires. A remedy was recommended and the job was finished per the required time. I am very pleased with the service performed by the mechanics and communication with Gerald at the Services Department.
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July 2023 by Nick Duncan
Gerald went above and beyond for me. He got my Atlas in for service and knocked out all the recalls in a great timely manner. He even got me a shuttle ride home and picked me back up when vehicle was ready. 10 star rating if I could give it! Keep doing what you do good sir!
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July 2023 by Nate McKay
Scheduled my Audi Q5 for a 40,000 mile service. Had to wait a little while to get it in but everything went perfectly. Drop off was seamless, they called me same day ready for pick up, had it all shined up when I took it home. All in all great experience.
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June 2023 by Keith Chasse
The buying and selling part of the process was quick and easy.Pickup was rough, couldn't get hold of anyone to find out the status of our vehicle for nearly three days (two days longer than we were told) the repairs we were told would be getting done during that time weren't done and we've been told a third party will be doing that.The sales people were professional and friendly, overall it felt like a good experience but once the sale was made it felt sloppy and frustrating.
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May 2023 by T S
Gerald was awesome! Took great care of me, and kept my informed while my car was being inspected/serviced for warranty concerns. They even patched a tire for me that I was unaware of. Very happy with the service provided, thank you!
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April 2023 by Carol Kula
Thank you to Eleazar Torino & Kelsey Amara . You guys have excellent team work. We purchased a 2023 Macan S for our 40th wedding anniversary. You guys came through for us from the day we put in our order to delivery day. I would also like to thank the lady that brought goodies to our Grandchildren. I believe she was house keeper she went above and beyond her duties. Big Thanks to Porsche of Anchorage Ak
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April 2023 by Simon & Petra Lisiecki
David and Gerald in service are familiar faces whom we trust with our cars. Always good to see them. They look after us so well! And Darlene Snow might be joining them? Fingers crossed…Thank you ?
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April 2023 by ken chang
I have been servicing my 2014 Q5 annually. I have noticed a decline in service representative performance on my most recent April 2023 service. The quality of service on my vehicle was great. I missed a call from Audi rep on my cell. I called back 3 times over an hour with no response. I drove to dealership and arrived at an empty showroom. After a discussion with rep over poor communication issues I picked up my vehicle and left. I would suggest in the future if a rep calls a client to pick up vehicle and can't reach client, please leave a voicemail that vehicle is ready. There should be someone in the showroom at all times to greet the public. Or at least monitoring the front desk visually from the auto bay.
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March 2023 by Shaun Nichols
David was very kind and helpful with everything we needed to get my wife’s car a new key. Went above and beyond to make sure we were happy. We truly thank you for being responsive and very pleasant to work with.
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February 2023 by Chris Teini
OMG David Susuico is the best service writer I have ever had the pleasure of leaving my vehicle with. Several little hang nails on my Atlas and he took advantage of the moment with a tech just getting available. He set the right time frame out on the work he needed to get done and communicated it well. I do my best to work with him because he humans well.
