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November 2023 by SueEllen Bontrager
Had a brick tossed on my windshield. Safelight was by far the fastest service I’ve experienced in town. Great communication, fantastic service and good prices, especially considering all the other factors. 10/10 would recommend.
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November 2023 by e a (Axe)
This is the best company hands down in anchorage when it comes to getting your glass repaired in a timely matter, a compassionate company that makes me feel good I’m in safe hands.
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November 2023 by Melanie Hosch
I had to get my windshield replaced. They kept rescheduling and the last time they rescheduled they made my appt for a time when the recalibration center in Texas was already closed and they had to reschedule again. Then come to find out they broke the clips holding my side window moldings down. I came the shop in Virginia Beach because we moved immediately after. I came in July, they said they would have to order the parts (no big deal) from KIA and they would let me know updates on when they should be expected. I didn’t get any calls back. I called about 2 weeks later and they said it should be there in the next couple days. Still never got a call. I called back again and they said they would have to look into it and call me back. NO CALL. Then in September I get a call from the shop in Alaska saying they just got my file dropped on their desk and she was looking into what’s going on. I let her know this should have been being done through Virginia. She then scheduled me an appt for today and got the Virginia office on the phone. They again said they would look into it and call me back. NOTHING until I got a message the night before my appt to confirm. I went in and they weren’t even sure if they had the right part. NOPE, it was for a wrong car. So again, they will have to get back to me after they re send the order to KIA and cc their supervisor. I’m so fed up with Safelite, I will never use them again. USAA referred us to go there and I will be letting them know that they shouldn’t be using Safelite.
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September 2023 by Crystal Horman
First time was not so good, but we called and were able to make an appointment to have it fixed, under warranty very quickly.
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July 2023 by Jen G.
Service Technician David 6591-927 opened my hood and did not close it all the way- it was barely latched. It could have caused an accident. I had to pull over on the highway to close it. This same technician got greasy handprints and black dust all over the dash and did not clean it up. Do not recommend.
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July 2023 by Anna Stankiewicz
I'm satisfied with my new windshield. Great job well done!
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July 2023 by Prakash Chavali
Fabulous customer service & responsiveness… impressed!!
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July 2023 by Paul S.
Brought in my sons Toyota FJ Cruiser because had a door accident and busted the door glass. There was a dent on the door and had technician take a look at the door to make sure that the window glass will not be affected. He confirmed after looking at it and gave I them the permission to proceed. Very friendly girl on the phone and at the shop assured us that if technician thought there would be an issue he would definitely recommend not putting the glass in. Had the unit installed and after a couple of days, then next thing the glass shattered during a cold spell. I has my son take it back to the shop they I called told the girl that their technician said it was ok, but looks like the door dent interfered with the glass. She agreed but said she would have to check with technician and that it should be under warranty. She called me back and said that they wouldn't be able to warranty the glass because the door dent needs fixing. I asked her if I took the door to get it fixed would they cover the warranty for a new glass? She said unfortunately no and recommended some dent repair company. I asked to speak with manager. I explained to the manager the situation again. He said he was sorry but that they couldn't warranty it because of the dent in the door. But I said I wouldn't have done the glass if his technician wouldn't have said that it was ok. Then I said if I took it and get the door fixed or I pound out the door and bring it back would they warranty the glass? He said no. Terrible customer service, technician over promised and did not deliver. I would not use this shop again! Go to Speedy Glass.
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June 2023 by Kathleen T.
Worst customer service ever. I was on the phone with a rep scheduling an appointment when the call was disconnected. I tried to call back but kept getting the message that "all appointments are now being scheduled online" of course this happened After I took the time to give her all my information. She never even tried to call back. Looks like I'll be taking my business where they know how to properly treat their customers
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April 2023 by Matthew Bjorgum
Safelite and Anchorage was fantastic to deal with a replace the front and the rear glass of my car in record time after my vehicle has been stolen and returned
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April 2023 by Krystal Quinto
Safelites employees are very professional. Front staff and the technician that worked on my vehicle made this stressful process easy. Fast, friendly and informative. I highly recommend and will return if I ever need to use their services again.
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March 2023 by K Q
Safelites employees are very professional. Front staff and the technician that worked on my vehicle made this stressful process easy. Fast, friendly and informative. I highly recommend and will return if I ever need to use their services again.
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January 2023 by snowshoes assisted living
Great service. Fast service. Garrett my a knowledgeable technician and all the other staff were pleasant.
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November 2022 by ong k.
I advise anyone to take photos of your vehicle before dropping it off to this store, their quality of work is questionable. The hood of my car was absolutely fine as you can tell from the photos; when I pick it up - I noticed that the hood of my car was no longer sitting right and there was a dent on the hood that were not there before. They refused to acknowledge that it was their doing and that the damage was there beforehand, and it wasn't. Stay clear from this place.
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July 2022 by Darian Robbins
The staff was very professional and detailed about the windshield replacement I had done. Took it through the car wash and no leaks, so I say they’re good.