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November 2023 by Tatiana P.
Placed an order on April 21st, 2023. Returned items shortly thereafter; Sephora received them on June 16th. An associate via chat said that the return had been received, and the refund should follow. The refund did not follow. Two weeks later, on July 1st, I filed a dispute with PayPal and won. Sephora now says that I owe them the amount of the dispute, even though they never issued the refund to me, PayPal did. Logic = missing.
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November 2023 by A B
If you’re Alaska Native you will not get helped at this location but instead treated like you’re wasting the staff’s time. I was super excited to finally get a new foundation today. I was there forever it seems, looking. After stopping a male employee named Jade, who was busy on his phone, I asked for help inquiring Estee Lauder’s new foundation. He was unpleasant, unfriendly, there was nothing inviting about him. He was even annoyed being asked if he worked there. I started asking him questions about the new formulas. He flamboyantly huffed and puffed like I was wasting his time. He walked me over to the Estée Lauder section and started looking for information on his phone. I asked for a new color match, he did that. But when it came to asking about the new foundation that came out, he annoyingly replied, “I thought you wanted this one!” I told him no, that it was the old formula I used and that I was interested in the new one. He huffed and puffed again. After that I had enough, I informed him that I didn’t appreciate the way he was talking to me. All the assistance he gave was haphazard and not genuine. He was just plain rude, unhelpful. He actually begged to start over and even tried to get my name which he should’ve done in the first place. I informed him I was done. The world has become such an ugly, hateful place. Stay away from that store, I knew I should’ve just ordered online.
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November 2023 by Madi Wallace
I went into Sephora tonight with a whole list of questions and products I was looking for, and I was not disappointed! Lucero is an extremely knowledgeable and friendly salesperson who had thoughtful recommendations and found exactly what I needed—plus, her foundation color match was spot on! It was the perfect beauty shopping experience, and I will be a repeat customer!
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November 2023 by Maya Ramos
I always have a good experience at this location! Employees are welcoming, attentive, & helpful.
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October 2023 by Kimberly G.
I would give zero stars if I had a choice. Do not get your eye brows waxed here. The guy took a lot off my eye brows. They are as bad as Brow Chicka. This sucks!!!!! They suck!!!!
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May 2023 by Goldie AuD
Akash is excellent- go visit for a hydrafacial perk!
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April 2023 by Jada McCray Cruelty Free MUA
Looking for a makeup artist for makeup application and or makeup lessons? Book an appointment today with one of our talented license beauty advisors. Details and rates vary so please look online at Sephora.com to the stores option choose your location and book today.
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April 2023 by Morgan Sigmon
It was pretty busy but that's to be expected at the time of day that I went. Around 4:45pm. Due to that I wasn't able to find what I needed as quickly as I wanted to. And usually the associates ask if you need any help and they didn't even ask me today. That's why I gave 4 instead of 5 stars. Their products are always top notch!
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April 2023 by hanna camp
Walked in with some friends and wasn't greeted by an employee literally standing by the door, but she had no problem welcoming people who walked in after us. Saw another employee who saw us and walked past us.
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March 2023 by Johnetta Scott
Gobs of brands to choose from. Staff super friendly. Had to race out before I spent way too much.
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March 2023 by Kali Uchis
I was in and out with 3 new products so fast! Thanks for being so helpfulUpdate: Lately there has been an employee here that always has to put his two cents into every interaction. I was having a particularly bad day and this happened again and left me tearing up from being so flustered. I do not like to feel cornered when I do have questions with side comments...
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December 2022 by Jarek Halat
The associates are so helpful! I always have a million questions about good skincare products. I just wish they had Jack Black products in store instead of only online.
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November 2022 by Thuni X.
I love the customer service at this location! Don't waste your time going to the a Sephora at Kohl's, horrible customer service. Stick to this location!
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October 2022 by Kylie Wyze Falls
I love my Sephora gals & guys…so pleasant and eager to help. It is such a pleasure going there, its like having your own spa day and personal shopper all in one. Just love walking in the store and seeing everyone’s beautiful and smiling faces. hank you Sephora
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October 2022 by Celeste E
My mom got what she needed, not knowing what was what. The lady was standoffish at first, but my mom was patient and kind and the lady turned out to be very helpful.
