-
November 2023 by Lovin' every minuet Of it!
So this just happened, the medical transportation place I work for has been customers for many years now. We put on 1000's of miles a week so we are buying a ton of tires. Today in the BMW there was a nail or screw in tire, DT makes me wait over 3hrs to tell me it's to close to the sidewall so I'll need a new tire, won't be here til tomorrow. I called this a.m. and was told tire was in. So I travel 1hr and 15 mins back to be told it isn't in. Might be today or a few days?? So I go across the street to Malone tire and the guy says it's more than an inch away from sidewall so he can patch for 20 bucks. In the process he laughs and says it's a tiny screw that never even pierced the tire!! DT legit caught in scamming us. We are done with that place. MALONE TIRE IS WHERE ITS AT!!
-
November 2023 by Anthony Marko
Tried to get up sold on tires after I have 40% tread life left, then after waiting 50 minutes past the appointment scheduled time and asking specifically for 40psi they hand me the keys and what do you know…30psi.I ask for a gauge and my receipt that shows the 40psi and the tire gauge reads 30psi.They then took the car back, 10 minutes later return the keys and says it’s good to go…the tires are aired to 35. I specifically asked again for 40 and after 2hours I got air in my tires that matched what was originally asked for and written down.What shifty business are y’all operating. Thanks, Big O Tire just got a new guest.
-
November 2023 by Timothy Buckley
Good prices, in fact was just talking to my wife about they'll beat anyone's prices, you bring in a quote from anywhere and they'll beat it...
-
November 2023 by Ray Rodriguez
Excellent customer service. Came in with a huge nail (?) In my tire. My advisor (Beau) was very pleasant and helpful. He kept me in the loop with what I need, didn't try to push unnecessary services on me. The work was done promptly and 100% right. I appreciate the service and speed of my tire repair. Keep up the great work DT. Thanks
-
November 2023 by Maria Torkkola
I brought my Tesla M3 for a replacement tire. I ordered the tire online and set up the appointment. The appointment was really fast and I really like that you can track, in real time, what is going on with your car. There was an issue with my rim when I got my car back. I promptly let the manager, John, know and showed him the problem. I was surprised that he went above and beyond to fix the issue. I will come back to this location for my tire needs in the future!
-
October 2023 by Jaime A.
Customer service is very good along with quality tire service. I haven't had a bad experience with them, from the moment I get up to the counter until I leave I feel welcomed and informed throughout the process.
-
September 2023 by Monica kennedy
My cars tires were purchased here and my tires were low on air, I stopped before work and there was a clean cut polite youngman out front who was airing tires for people in a line of cars and I noticed he was smiling and enjoying helping customers. Great experience. Hetold me my tire tread was good, this was very reassuring even though I hadn't asked he had felt it was important I knew.
-
September 2023 by Kelly H
I've always had great experiences at Discount Tire, but this store is fab! They'll fill your tires with air for free and, just today, they removed a nail from my tire and patched it at no charge. Good customer service is so rare these days, but these guys have it figured out. I won't go anywhere else. Keep up the great work!
-
September 2023 by KC JONES
Just stopped by to adjust tire pressures on my trailer. Very helpful young man checked 2 front truck tires and adjusted all 4 trailer tiresDefinitely will return courtesy is rare these days, but they Nailed it!Shout out to Dylan, good luck on your families move
-
September 2023 by PeaTear Griffin
I'm so grateful for John Pechous and the staff at the Apache Junction location. The have helped me two times in the last few months that has meant the world to me. This location will always have my business. Thank you Gentlemen
-
August 2023 by Bill E.
I have always used DT...due to excellent, timely service and repairs...throughout the greater Phx area.This location continued my positive experiences a few months ago leading to an excellent Yelp review by me.However my experience this week was not positive.My new BMW showed a warning that the air was low on 1 of my tires.I took it to DT to have it checked. They found a nail in the sidewall...leading to a purchase of a new tire.This visit occurred at 8am.I was told the new tire would arrive in their 2nd delivery of the day...about 3pm or so. My install would occur immediately.I was not called upon the delivery.I went to the facility about 3:45 to check on it.I was told it had arrived...and to have a seat because there were customers ahead of me...that they serve people in order of arrival.I repeated the promise earlier in the day...reminding that I was there at 8am...long before anybody that was now waiting for service. The manager was not happy that I questioned his service decision.I asked for the District Manager's phone #...to complain.Another manager advised him to meet his earlier promise and install my tire.He had my tire replaced immediately as I watched.Discount Tires' service model/promiseis very valuable. I would have cancelled my $500 tire purchase/install if that promise was not met!There are other tire service centers!
-
August 2023 by Brian Ranken
I ordered tires here on a Tuesday because they didn't have my tire size in stock. The tires were supposed to arrive on Friday and i was having them installed on Saturday morning. I received the text messages confirming my appointment and replied to them stating i would be there. I show up at my appointment time they take my keys and check me in, I am sitting waiting and in about 5 minutes the sales rep comes to me an tells me my tires have not arrived yet and will not be there till Monday. At this point I am extremely upset with the service i have received i had to drive 40 minutes to make it there cause i live in a very rural area. it would have been nice to know they were not there and saved myself the trip. Needless to say this is not the only reason i dislike this company the reason i was getting new tires was because the ones the sold me less then a year earlier were already wore out. so long story short their tires they use are less then and i will NEVER BUY ANOTHER TIRE FROM THIS COMPANY EVER AGAIN !!!!!!!!!!!!!!!
-
August 2023 by Cassandra Parsons
Discount tire is the best.I'm not really sure Why Management doesnt have a canopy for the aircheck person though. No fan, no mister no shade. So the managers doing air checks tomorrow right? Be good to your good employees. Thank you, Stu for being kind and friendly even though you were melting.
-
July 2023 by Jesse Horner
Updated review 6/24/23 - Dropping my rating by one star. Well this last time was not a good experience. Two days after purchasing a new tire I walk out one morning to go to work and it's flat. So I have to call into work let them know I'm going to be late and then I have to sit around and wait for the discount tire location to open. They get it in they get it fixed and then I asked what was wrong with it. Come to find out the rubber grommet on the valve stem was pinched when they installed the tire which allowed air to leak out and cause it to go flat so due to this situation and having to miss 4 hours of work that day this tire now doubled in price. Not only was it costly and inconvenient to me it was also inconvenient to my coworker who had to stay and cover my shift until I arrived at work.Original review - I would rate this location above average based on service. Only downside is all the dang snowbirds during the winter season.
-
June 2023 by B Oliver
I used to like and do business with Discount tire and they used to have a good business plan to follow but it seems that they have changed it. Sales seem to be more important than customer service, satisfaction, or help now. I went looking for 4 all terrain tires and was told that 4 tires at 190 a tire would cost 1200 to be put on. I asked how 4 tires that the price of 760 got to 1200, I was told that they have all these fees because COVID. COVID is over and using that to justify higher prices is a horrible business model. I was told that they would work with me and would match the price but they wouldn't match Walmarts price of 565 for better tires than discount tires were going to sell me. Discount tire is no longer a discount tire place just as expensive or more than the other shops in town and I have a 50k mile warranty just like discount tire without ridiculous fees. The business model to screw your customers is a losing one. Walmart and Costco have much better deal for tires.
