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March 2024 by Candis Bomberger
We were met by manager and office staff to assist finding the right unit. Friendly and helpful. Units clean and many safety measures in place. Appreciated their help and concern.
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March 2024 by Sal Manila
Amazing customer service and friendly staff
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March 2024 by Doreen Manzetti
One of the best experiences I have had! The Staff is wonderful and helpful.
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March 2024 by Stacey Shaw
Customer service and cleanliness
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March 2024 by Frank McMahon
The facility was always clean. Staff were friendly and efficient.
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February 2024 by Jan
Elevators broken. Told it because movers "overstuffed it.". Apparently she's an Otis savant as she sussed the problem w/o actually checking. But, they did not work even if only I was on it, and I am only mildly overstuffed. No carts. So very expensive. They used my time & my money. Check elsewhere.
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January 2024 by Ray Gentile
The facility is always clean and neat.
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December 2023 by Kim Holloway
I went into the office looking for storage at the last minute. I am new to Arizona but my movers really disappointed me. However, The manager Ms. Sandy and her other employee, forgive me for forgetting names but they really came through and made me feel so much at ease. She gave me exactly what I wanted for an easy move-in and out. Thank you ladies both for welcoming me and wiping my tears in such a horrific experience in getting here.
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December 2023 by Lady Levell
I had 2 units in 2 different locations. The indoor location was great the outdoor one in Gilbert and Riggs was a nightmare. The one on Gilbert and Riggs put a strange lock on my unit and no one knew why. Then they couldn't get it off. No one had bolt cutters and they wanted me to go buy them. I refused. After wasting a whole day they finally found a way to open my unit only for me to find out the lot wasn't being cared for like it was suppose to be. My unit had all kind of bugs in it. Then I had to pay for a new lock. I had to let go of stuff and pay a bunch of money to save items. Never again.
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December 2023 by Robert Standard
We really enjoyed working with Sandra. She was very concise and thorough in explaining the storage policy and operations. She provided several options within the storage facility both 2nd floor and ground level as well as the choices for our storage sizes for our use. We are very happy to have found this storage building close to our house and to work with Sandra .
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November 2023 by Fernando Resendiz
What I thought was a reputable company turned into a nightmare. I went in and singed a least on a Thursday, 2nd floor units. I started to move small items on Saturday, that same weekend and the elevator was not working with the code provided to me. I went to the front office for assistance, no one was there. Waited 30 minutes for staff to show, and staff unable to verify why elevator was not working. After a couple of hours of feeling frustrated with how the elevator was not working I asked if I can cancel my lease and get my money back or some of it back; response was this needed to be done within 24 hours. However, this was not disclosed to me when signing the lease nor is it in the FAQ's website. The staff provided me with a temporary password; only after I asked to cancel my lease and try to get some of my money back. Was advised to call Monday to speak with the manager.With my items in my vehicle, I left and got a storage unit elsewhere and as instructed called on Monday with no one picking up at the office. Called the after hours which got me in contact with the office, and told me I have waited a week to try to cancel (but from Thursday to Monday is only 4 days???) Expressed my frustration and told them I was not able to get items to the 2nd level, and the manager advised I need to go over so she can check my units are clear, but reminded her it is clear because I could not get my items up to the 2nd level. I asked if I can speak to someone else, she offered to reach out to her district manager but demanded I need to come by so she can inspect my units are free of items.As instructed stopped by the place, (surprise no one there and had to wait 20 minutes) and was advised spoke to her district manager and the district manager was unable to provided refund as I waited over the 24 hours (again not disclosed at signing lease nor on the website FAQ). Tried explaining why I felt frustrated and was unable to finish my sentences as the manager kept interrupting me and I pointed it out that she keeps interrupting me, but the same explanation was provided that I waited a week to try to cancel, if I would of known I would of checked within the 24 hours with the code and used the elevator, the day I signed the paper work we "checked" by inputting the code for the bathrooms, which worked but for what ever the reason was did not work on the elevator, the manager said its the same thing?. My advise is to check with the actual elevator and verify it is working, and if anyone wants to cancel per the office it needs to be done within 24 hours.
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November 2023 by Kelly Friedman
Excellent Service!! Sandra was very nice, helpful and made renting at CubeSmart Self Storage seamless.
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October 2023 by Kelly Kiste
It was a pleasure working with Sandra and Pat while I needed temporary storage, prior to an out of state move. They are professional and personable. Could not have asked for a better experience. The facility is easy to access, extremely clean and secure! I was very comfortable with my property stored at this facility! Highly recommended!
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October 2023 by Glenn Gorke
Sandra was awesome. She got all the paperwork done in a very short period of time. Facility looks very secure and clean
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September 2023 by Salvatore Steffano
Sandra provided the absolute best experience me and my wife have ever received at a storage facility. Thanks for being so friendly and helpful!
