-
February 2024 by Annie S.
This is a POSITIVE Review long overdue!! We rent from Enterprise for many years whenever we travel because we have not had any issues whenever we rent from any Enterprise Rent a Car. I always bring my new $400 BOSE wherever I travel because it blocks the airplane noise when watching a movie. Aug. 2023 we rented an SUV for a trip to Temecula, a wedding to drive 6 to 8 people together. We returned from our trip from CA and thought we cleaned out the SUV for all our items. On Sept. 30th we were going on another trip flying to Hawaii and reserved a rental from Enterprise in Hawaii. As I was packing my suitcase for our trip my BOSE was nowhere to be found!! I checked every suitcase and bag I could think of that we took to CA. I checked all over my house many times and everyone else suit cases just in case I gave my BOSE To them, which I never do. I finally looked at my last trip and realized I MUST have left the BOSE in the SUV on our CA trip. In desperation, I called the 331 Chandler, AZ Enterprise Car Rental and asked the Enterprise Car Rental guy who answered the phone if they found a BOSE headphone in Aug. when we returned the SUV. The guy asked me to describe it, so I described the BOSE plus I told him my Initials that were marked on the case. I drove down to the Rental Office and they told me the Gentleman who cleans the rentals found my BOSE and turned it in ASAP. I was shocked and ecstatic!! that they had my BOSE! It is February 2024 and I am FINALLY writing this review to THANK the kind and honest Gentleman who found my BOSE and turned it in ASAP. I am sorry I for the late review, I am sorry I did not give the Gentleman a finders fee that he deserves and I am sorry for this LONG story. In short, wherever we travel, we have used Enterprise and have had great cars, Good Service, and i can honestly say HONEST EMPLOYEES!! Thank You!! I hope your boss sees these reviews and remembers who the honest Gentleman was working for them and gives him a bonus :-) ABS
-
February 2024 by Janice Oswald
Representative was so helpful! Exchange was way easier than I anticipated!
-
February 2024 by Wanleatha Baker
Omg the customer service was amazing and very professional. Mr. Castillo the Assistant Manager was very personable, courteous, kind and helpful to me. If I could give Mr. Castillo 10 stars ⭐️ if it was possible.
-
February 2024 by Tammie Cruz
Everyone is so kind and understanding. I will always rent from Enterprise
-
January 2024 by Tom Draper
Outstanding!!!!!
-
January 2024 by Bombshell 7 Beauty LLC
I had an emergency, my vehicle was in the shop and not ready, I needed a rental quickly, and I showed up 5 minutes before they were closing, they got me into a car in 5 minutes! Awesome staff, fabulous customer service - greatly appreciated!!!!
-
January 2024 by Lauren Fisher
Great team, very informative, made things simple easy and quick. Very satisfied customer.
-
January 2024 by Phu Le Ngoc
Service is good
-
January 2024 by Kristin Carr
Very fast and courteous service. No issues at all. From pick up to drop off, it couldn't have been more smooth.
-
January 2024 by Anand Deodutt
The guy who checked me out was very easy to work with. He helped me find a car that fits my needs for the sub-zero temperature and slippery roads
-
January 2024 by Larry Garrison
Car and people were excellent.
-
January 2024 by Lynn G.
My insurance company selected Enterprise on Chandler Blvd on Monday, January 15, 2024. The insurance company submitted the order to Enterprise and they confirmed they had a vehicle for me and would contact me within 4 hours. They did not contact me so I called them. They apologized and told me they would come pick me up within 10 minutes and bring me to the rental car place Since I had my sisters car and needed to return it David said that it would be ok to pick me up at my sisters since it was only 5 minutes away from the rental car place. I gave him her address and he confirmed even confirmed the city and zip code. I waited outside for 40 minutes. They never showed up. Then they made the excuse they had the wrong number and tried to call me because they did not see me. When they told me what the number was it was wrong however the insurance company gave them the right number. Then they said they tried to pick me up which was another lie because I was standing outside the whole time except when my sister got home, and I went in her house to call them. Then they tried to tell me I was really supposed to get a car the next day and I said no the insurance company confirmed that it would be today. This company is the worst car rental place I have ever been and so unprofessional I always liked Enterprise however I will not use this company ever again. Employees who lie should be reprimanded people are smart and they know when they are being lied too.
-
January 2024 by Daff Morrill
It's been awhile since I've rented a car from Enterprise, but I do have to say this location changed my salty opinion about this company. David and his staff took care of my family and I for our weekend reservation that was needed due to an insurance claim, they surpassed my expectations and I'm grateful for their superb service and professional demeanor through the entire process.
-
January 2024 by Duane St.Clair
Experience was GREAT!
-
January 2024 by Cheryl Dugan
Checking in was easier than making toast. Employee as I came in was so friendly, nice, and professional. ?
