-
March 2024 by josh lipton
I was in my unit with the door half way closed for privacy and boxes out in the front of my unit moving things around. The managers walked byand asked if I was sleeping in my unit when clearly I was moving boxes in my unit. I was so appalled by this Accusation by the managers I immediately canceled and took my business somewhere else after being here for months.(Chandler Location)
-
March 2024 by Qrux
The local manager does a great job… 5 stars. However, the ownership needs some work. They raised my storage rate without notice. I have not even had my storage for a year yet. I am not sure what is going on with Life Storage. You were bought out by Extra Space. Now it appears that you were bought out again by StorQuest. It would have been nice to have a notice via email sent to me. I knew that something was wrong when my credit card was not automatically charged for the month. After many unanswered calls over a span of 5 days combined with research, I finally discovered who I should make a payment to, yet my payment was late. Get it together Life Storage! I do not want my items to end up on Storage Wars.
-
December 2023 by Terri S
This storage facility is one of thee best places I’ve used for storage. The facility is always clean, the units are clean and ready for move in, the grounds are always clean and free of debris. They are in a perfect and convenient location and have good access hours. They have online renting which makes it quick and easy to rent a space. The online rates are reasonable when using the online specials. The Manager of this facility, Michael, is wonderful. He is knowledgeable, friendly and helpful. If you have a problem of any kind he is quick to help and fix the issue. Michael is pretty much why I stay with this facility, because he runs it and does an excellent job of managing the place. So if you’re looking for a great storage place this is IT!
-
December 2023 by Jillian Gabbs
Never had any issues. Love the staff. MICHAEL is amazing and always gave me good deals and communication was on point. I will gladly rent from Life storage again!!!! Awesome
-
December 2023 by Samantha Nguyen AZ Realtor
I recently had the pleasure of interacting with Michael McQown at the Storage Life storage unit, and I must say it was a truly exceptional experience. Michael's level of expertise and knowledge stood out immediately as he effortlessly guided me through the storage process. His attention to detail and willingness to address all my questions demonstrated a genuine commitment to customer satisfaction.What sets Michael apart is not only his knowledge but also his exceptional helpfulness. He went above and beyond to ensure I had a seamless storage experience, offering valuable insights and practical tips. His friendly demeanor and patience made the entire process stress-free. Michael's dedication to providing outstanding customer service truly makes Storage Life stand out, and I wholeheartedly recommend their services, thanks in no small part to the exceptional assistance provided by Michael McQown.In a world where exceptional customer service is increasingly rare, Michael McQown at Storage Life is a shining example. His professionalism, knowledge, and unwavering commitment to customer satisfaction make him an invaluable asset to the storage facility. If you're in need of storage solutions with a personal touch, look no further than Storage Life, where Michael's expertise turns a mundane task into a positively memorable experience.
-
December 2023 by William Bullis
Megan is awesome! The process was easy, and professional. The facility is clean and feels very safe. Glad I chose this location.
-
December 2023 by Caitlin
Mike has been a true delight and beyond helpful. He has made the transition to our new storage unit a complete breeze!
-
December 2023 by Donald mclendon
I am always impressed with how well kept this facility is. The staff, Michael specifically, are a pleasure to work with. This is truly a five star facility!!!
-
October 2023 by Anna Hart
Very clean place, well illuminated and having a great security system, you immediately get the sense that all your belongings will be safe.
-
October 2023 by Andrea Wilson
Came in for a storage space, when I say the customer service I received was absolutely amazing! Michael was very helpful, very fast and understanding, and knowledgeable with all and any questions that I had. I would highly recommend this location for anyone looking to store their belongings.
-
October 2023 by Bill Drevyanko
Fantastic management. Michael is awesome…. Great and convenient locations. And the mo they rental prices is reasonable.
-
October 2023 by Hayden Parker
Michael at Life Storage Chandler make this self storage location the best one around. These guys go above and beyond to create an incredible customer experience and are quick to help in any way possible. I recommend this storage location to anyone looking. The location is always squeaky clean, has great security measures and easy access.
-
October 2023 by James Henderson
Great facility, very clean and modern and the staff is very friendly and helpful. The side exit onto Germann Rd. is a great idea!
-
October 2023 by Austin Goralski
Work meetings here monthly. Team is great and never have issues receiving a timeslot for meetings when we need to have them ?.
-
August 2023 by Kim Jackson
My family has 4 units here. It’s clean, well kept, and I’d had no issues prior to Extra Space taking over Life Storage. I’d even recommended it to others. Now, the website is no longer a breeze to navigate. Previously, for example, info about distance from a door was included. Now, not only is it not included but they can’t even tell you. Also, when I log in now, it’s like jumping thru hoops to search additional units. In addition, when you search locations ‘near me’, mine wouldn’t come up so I couldn’t figure out if they’d moved or something. Last, but absolutely not least, the customer service has taken a precipitous nose dive. We are paying a pretty tidy sum of money here for 4 units (business and personal), and to be told there would absolutely NO multi unit discount is just not good business. Unfortunately, we’re stuck as it would obviously cost us to move to another company. The last time I was in, the manager was on the phone, which is obviously fine. However, he never once looked up, if only to greet me and let me know he would be right with me. In addition, with the confusion when searching Google for the location, since it wouldn’t come up as it had in the past, I called to verify the address, and a different manager kept saying “AZ Ave n Chandler” which confused me as my unit is on AZ Ave and Germann. It sounded to me like he was saying AZ Ave AND Chandler. But, what he was saying was AZ Ave IN Chandler. Call me crazy, but I’m accustomed to someone giving me the crossroads. When I mentioned the confusion to him, his response was as “well, I guess I need to enunciate better”. I would love it if, when a company takes over another, that they would keep the things and the people that were already working in a way that kept customers coming back. In the past, the manager would chat with me, walk me around, show me the units, etc. Now they hardly chat with you and just point to the unit on the map. As far as I can tell, the agents I’ve dealt with in the past are no longer there. And the ones who are are pretty disappointing customer service wise. It sucks to be soured on a company like this.