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January 2024 by Tamra Ingersoll
I had a big move with two kids that happened at the most inopportune time. We worked with the team here that was the first positive thing that happened in an overwhelming move. Everything they touched was perfection and ease and changed the whole feeling of dread. We were even able to get into our new place early and like everything else they helped us with....they accommodated our needs and made everything work out best for us. Thank you Sun Lakes team!
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January 2024 by Roger Leathers
Great Service!
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January 2024 by Shelly Ireland
Pleasant experience both with pick up and drop off.
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November 2023 by Randy Lake
Always great visiting the team here. They are all great people and very helpful.
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November 2023 by Jill Schmidt
We agreed to do a ride share and took a double wide trailer to the end of our 20ft truck. This location was a hour away from our drop off location for our truck. On the receipt for the drop off location for the truck they said that I was able to drop off the truck at any location but the one I picked is fine too. When we got to this location in sun lakes we gave them the key and they asked us to pull the truck around to the warehouse around the back and that they can’t take the truck too. After spending $1,000 in gas and 28 hours of driving. We left the truck where it was parked. These employees have no working bone in their body and expect customers to do all the work.
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October 2023 by Alex B.
Three different kids were at the front to help me out. They were all super nice and quite handsome too. Alex, Zaid, and Larry all answered my questions good and were just so happy to help. I had no issues picking up my truck. Good kids at that store!
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October 2023 by Zaid S.
I got all the remaining 26 foot trucks they had available and the customer service was outstanding especially Zaid and Alex. Most affordable rentals in az. GO TEAM ORANGE !
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September 2023 by Jon Cooper
Easy to rent and a well run operation.
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July 2023 by Sergio Moreno
Good service in the past but this weekend was not a good custoer experience for me because of an associate lack of customer service skills and an old truck ...
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June 2023 by Brian Oxford
We have a tempature controlled storage, and a regular storage room.
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June 2023 by Michael Merriman
We’ve been renting from this location for over 10 years, and always have excellent service, thank you!
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April 2023 by Michael K.
Moving from Phoenix to WI. Tried load share for the 1st time. Picked up ubox from location, had to wait for staff to load ubox on trailer. When I questioned the staff about the low ride height of the trailer, they assured me that it was ok. In hollbrook, AZ the trailer broke. We have been waiting over an hour for roadside assistance. I would not trust any of the equipment coming out of this site.
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February 2023 by Todd J.
I have used this U-Haul location several times while moving recently. I am usually in and out if there quick with either a pickup or a drop off. They have lots of trucks and always the size you need. Nothing special but no issues either.
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November 2022 by Dominique A.
This is an experience with "LOAD SHARE" not necessarily the UHAUL location but somewhat. I reserved to get a UHAUL to move out of state, no problem there but then as I finished reserving my UHAUL I got a text about a "LOAD SHARE". If you haven't heard of it, let me put you on game. So you can agree to take a trailer with someone else's stuff covered by their insurance but not the gas to the state you'll be moving to for "$500"...sounds good right? NOT!!!! Long story short, I agree to take the trailer to get the money I need to move with no problem....WRONG!!! The problem is the amount of gas and the amount of times you have to fill up to not have to use your whole damn moving money is RIDICULOUS!!! I would not EVER AND I MEAN EVER EVER EVER DO A LOAD SHARE AGAIN!!! It took me at least 10 DAMN TIMES TO FILL UP THE UHUAL BECAUSE OF THIS DAMN TRAILER to get to where I needed to go!! The amount of money you pay to get from state to state for gas is not sufficient for only $500!!! It should be at least $750 if not a $1000!!! They know where you are going and how far you have to go to get to your destination let alone know the amount they are going to give you is not EVEN CLOSE TO WHAT THE HELL THEY ARE GIVING YOU TO TAKE A WHOLE DAMN FULLY LOADED TRAILER THAT HAPPENS TO BE THE SAME SIZE OF YOUR DAMN UHAUL!!!!!!! The pictures of the text message shows it looks like a decent size trailer but when you go to get it and hook it, that thing is heavier than life itself!!! Like WTF!! I would not EVER AND I MEAN EVER RECOMMEND ANYONE IN THIS WORLD TO AGREE TO A LOAD SHARE UNLESS ITS CITY TO CITY BECAUSE DOING STATE TO STATE IS NOT WORTH IT!! You will spend way more than $500 DAMN DOLLARS ON GAS TO GET THAT B**** THERE THAN YOU WOULD JUST DRIVING THE DAMN UHAUL LET-ALONE WITH A TRAILER!!! I would rate this a damn 0 if I could!! Not o it was this a nightmare, when I picked up the trailer l, the guys were cool but they were not smart! I told them I have not yet loaded my Uhaul and needed to take this thing off to load it and put it back on and they were like yeah you can do that while not fully showing me how. Then as I left and got back with the trailer to load it , the trailer would not come off the UHAUL. So I had to call and ask what to do as I'm only 45 damn minutes away from where I got the trailer!! The lady was nice over the phone to offer a credit of $50 but that was not enough but I agreed to take it because I had to take the trailer back up there so they can 1 show me how to take it off and two once I took it off to make sure it was in properly to travel out of state!! Last but not least....once you drop the trailer off, they made it like you would get the money in 24 hours to then get an email that it can take up to 3-5 business days to get it!!! Like WTF !!! I hate UHAUL and I HATE LOAD SHARE and it's all a bunch of crock!! I want my money now and I want another $500 for the troubles I had to deal with to get this b****** to another state!!! MERRY F****** CHRISTMAS TO WHOEVER TRAILER IS IT BUT IT WAS NOT WORTH PULLING IT FOR YOU! Sorry not damn sorry!!!
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October 2022 by Ryan Campbell, SRA
This U-Haul location has excellent customer service. They special ordered my trailer hitch mount & set an appointment upon delivery. Javier installed my trailer hitch mount today, and provided excellent customer service from beginning to end. He thoroughly explained every detail, and kept me informed along the way. My appointment was started early & he finished the install in a timely manner. Javier is a valuable asset to the U-Haul team & has earned my continued business. I will recommend this U-Haul location to all my friends and suggest them for great customer service.