June 2021 by Earl Marley
While waiting at the counter the gentleman “had no idea” if they had propane and I was told to ask the lady outside. This was all while there was one customer being helped, by someone else.This was especially annoying since I just came from one U-Haul that didn’t have any available.And forget about calling the store to ask ahead of time, because you will be just stuck on hold to speak to a customer service rep.Not your finest hour U-Haul.The only positive was the service from the “lady outside”. She was, at least, kind to speak with.
June 2021 by Eric Sansam
Anthony is the most friendly customer service rep at Uhaul. Made the experience a breeze! Five star service!
May 2021 by Travis Lightfoot
Horrible place to store your valuables. I helped my sister move all her stuff into 2 units took 3 days. When we were organizing her stuff in the hall way we were told we need to go somewhere else and were being evicted and needed to be out and that locks were going to be put on the doors because ww removed the metal between 2 units that we paid for and could easily replace. The man wouldn't even let us explain the situation. Worst customer sevice ever.
March 2021 by Matthew Zimberg
Went to fill my propane tank and was quickly dismissed that they don't fill tanks on Sundays. Would be nice if they had accurate information on their website and in front of the store before people waste their time.
February 2021 by Susan T.
After the horrible experience I had with another U-Haul location in Mesa, I was given this location from a manager of the day who took my call when I was just trying to get a hitch installed on my BMW X3. I had scheduled this with the other location almost a month ahead. This location really understands customer service and was able to get me in right away. Not just one employee, but all of them were so friendly and helpful, even the gentleman who installed it. I would highly recommend this location if you want to make sure you're taken care of and your install is done as planned!
January 2021 by Courtney M.
I had a hitch installed and the work was fine. Arizona is currently the apex of the coronavirus, literally the worst place in the world-so why aren't the staff at uhaul taking any precautions? No masks, no regard for cleanliness, nothing.
December 2020 by paul hirsch
Went to refill propane tanks. When I got there, I parked by the propane station. Strangely the attendant call button had been removed. So I hiked inside (I'm suffering from some ankle problems and had gone there so I wouldn't have to hike around to find help). However, when I got inside and asked if I could get some propane, the counter-person just sat there and said flatly "There's no one here that certified to dispense propane today".No apology, or explanation. Not even a sign by the propane station saying they weren't doing propane today. Just sounded like they didn't want to do their jobs today and were too lazy to tell the customers.
November 2020 by G Rush
I stopped by for help with my hitch ball they went forward and beyond thanks so much for the assistance. They saved the day for me. Thanks so much. I am a existing customer of the past and of course the future.
November 2020 by Dashel Lenfest
Awful! Rented a trailer for the day. Returned the trailer and was checked out by an employee. Three days later was charged for having the trailer for an extra three days. Which I did not, the trailer was sitting on their lot after being examined by an employee. Multiple calls and four days later a refund was issued for the one day I actually had the trailer, but as of now I am still being charged for the three days I did not. Do not use this location, very incompetent and dishonest.
October 2020 by Robert B.
Excellent service, went for a trailer hitch install.
October 2020 by Dezirae E.
WORST customer service ever! I never leave reviews, but if this review stops someone from doing business with this U-Haul in specific, GOOD! My husband and I are moving and rented a truck. We needed to extend our rental for another day. We called and stayed on hold for an hour because everyone one was "busy". Obviously we ended up having to drive to the actual office and stayed on the phone while driving and guess what we see?!? 2 employees standing around while watching their other 2 co workers VAPING IN A GARAGE and 1 employee actually working!!! Ridiculous!!! Too bad I can't give a negative star!!! Smh
September 2020 by Steve Garvy
Shout out to Dominic for quick, fair priced and quality install of a trailer hitch today on my 2015 Subaru Outback. Would definitley recommend.
August 2020 by Brendan W.
Went to get propane at 3pm on a Saturday. Button is broken. Fine. I find someone who says the propane guy doesn't get here for another hour."Oh you are out? No just we have no "guy" to pump it.Waste of time. Never know what service you'll get.Went back Sunday 11am. 3 guys in the office and still nobody could fill propane. Go ANYWHERE else. Avoid this place
August 2020 by Omari D.
Reserving a vehicle online is the best starting location and this one seems to always have a wide variety of vehicles when I pass by. This time around I needed to make a return and purchase of a King Size bed and didn't want to bother anyone of my friends with trying to help out. The reservation process online was straight fwd as I rented the advertised pickup ($19.99 to start) the night before. The biggest issue I had was the online check-in process... That's not the fault of the location, but U-Haul the company. In the email said for me to go through the online check-in process.... It took me 10 mins while sitting in the car to do... (and that's what they want, when you physically arrive to do). After I finally went thru the photos with the ID and more it said I was done but still not, so I went inside. Customer service in my case was good as everything was in place and the final estimate held to the exact cost. Started off at $19.99, but I would highly recommend you get the $10 insurance to cover anything just because it's one less headache. They charge you for the mileage (I think .69 cents) and you have to return it the way you got it in the tank. In all I dropped about $52 for about 3 hours. The pickup truck was clean and easy to drive with no issues. Returning the vehicle was straight forward... similar to a rental car and I back home with a cold one in hand! Would recommend.
June 2020 by Steven Meyer
I really did not want to go to U-Haul for a trailer hitch installation, but after sizing up what tools I would need to do it myself, I finally decided to go there. Quick summary for those scanning: grease everywhere, dented driver door, broken tail light, and they tried to charge me 2X the agreed upon amount.I brought the brand new packaged Curt trailer hitch and Curt wiring for them to install. I was told $75 an hour for a max rate of $150. When I went to pay it was the mechanic who checked me out. He said the total would be $310. I had to explain that is not correct. Within 5 minutes he came back with $143. No issue, it was corrected.Prior to the job I wanted the mechanic to walk me through how he would install the hitch and wiring. He explained how he would get the wiring through the trunk and I would just throw it out of the trunk when I wanted to use it and then just close the trunk door on the wiring. I explained how you just pass it through the fender where it connects to the lights and it comes out the rear left panel of the vehicle and goes right to the hitch (this is the correct way from watching all the install videos when I was going to do it). It took some convincing to get him to do it the right way and he finally agreed.When inspecting the vehicle before leaving there was grease everywhere. This was already not a professional job. No big deal, I can clean it all up.After leaving I had to drop by a restaurant to pick up food. I noticed as I was walking away after parking that there was a small dent on driver side door and more grease. Whatever, the price I paid for going to U-haul. I decided to go around the back to look at things in more detail. I noticed my tail lights were sticking out. I figured he was too lazy to tighten them down and I would deal with it at home.A few days later I popped off the panels from inside the trunk to get to the tail lights to fix them. There's no way I was going to go back to U-Haul for this. When I went to go tighten them down I realized the back left tail light had the nuts missing. They were missing because both plastic pieces where the bolt goes through were completely snapped off (seen in the picture). tail lights are not cheap. You can buy the entire assembly and the bulb separately and that is it. It is $318 to get the one tail light with the LED included and $175 to get the assembly without the LED.Anyways, worst fears confirmed. Dented car, no professional job done with grease all over the vehicle, and a completely broken tail light. They didn't have a chance to get away with doubling the rate we agreed on, but they tried. I would have called them to correct this, but me tightening down the light would have been quicker. However, the entire thing is broken, so now I would just be denied any fault since I drove off without knowing about that issue.Do not use U-Haul to install your hitch. This is the classic "you try to save money, but you're going to find out quickly that not only did you not save money, but you're going to pay 3X more." Kia dealer wanted $1,000 with parts and labor. U-Haul was about $380 with the parts I brought and the labor. I would have saved money going with Kia.