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February 2024 by Mike S.
*Today I was reminded why I rarely, if ever, shop in the Cottonwood store. Let me preface this by saying, I work all week ion customer resolve for a multi million dollar company, and it bends over backwards to excel if not meet expectations. *Upon entering, I handed the front desk my shoes to trade for a larger size. 8 disappointing attempts later, 5 sizes completely unavailable, 3 were just not a good fit, I settled on a pair trail running shoes I did not want. That happens when you shop somewhere restocking isn't a priority. If you only have two sizes of a show on your display wall in 2 color choices, IT SHOULD NOT BE ON THE WALL. *The rest of this horrible experience was back at the front desk / register. No one could find the shoes I left there when entering. It would have been amusing if the manager actually took responsibility and apologised, but didn't. It took ten minutes to locate them, because someone put them in the back, even with my receipt in the box, proving that person wasn't sharp enough to check the box. *The third act was the exchange math. Even with the tax rate different from the Flagstaff store I paid, twice the employee quoted a differential $ 10.00 higher. Twice I remarked that was not possible if he did the math. He even incorrectly stated what I paid, with it emblazoned on the box. The actual difference with tax would have been slightly over $ 31.00, not 41. *The point is, the few times I have been there instead of Flagstaff, it was a bad experience, and this reinforced the reason for a bad review. I took my old shoes back and just walked out. THE MANAGER NEVER APPROACHED TO CORRECT THE PROBLEM NOR APOLOGIZE. Go elsewhere where professionalism and customer satisfaction is the goal.
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January 2024 by Wood Rat
Good items for the price, especially when they have great sales. People are great and have awesome customer service and are genuine when it comes to wanting to help. It is awesome to have somewhere other than walmart for sporting and athletic items.
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January 2024 by Don Skinner
I needed a pair of boots, the Flagstaff location was able to order them for me. It took some time to get them but when they showed up, Emmett texted me and let me know I could pick them up. Thanks for everything you did and I will be doing business with you guys soon.
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January 2024 by Kathleen Ferguson
Nice associates. Good prices. Many different items, a large variety of sporting goods,athletic clothing,hunting and camping gear....ect!
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January 2024 by Abigail Amis
Great customer service
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January 2024 by Timothy Westcott
I really love the store, they have a wide variety of all kinds of great stuff, but I was a little disappointed this time and trying to find a backpack. I really don't need one with a water reservoir in it, but not many to choose from without a reservoir.
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January 2024 by Herman Joel
Looking for new shoes, being somewhat handicapped I needed help. A store salesperson spent quite some time to get me the shoes that fit. My thanks to him.
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December 2023 by Greg Koss
Shoe selection going downhill... Amazon now
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November 2023 by Chris Hurtt
The big 5 here in cottonwood is amazing! All the employees are so customer oriented! The cashier Lu was amazing kind and attentive! The owner is such a kind man. I would give them 10 stars if it allowed! Thank you big 5 and thank you Lu
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November 2023 by Julie Mills
Get a lot of stuff here, mostly camping stuff/ shoes since my kids are grown and don't do sports anymore. Find some good sales occasionally.
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November 2023 by Carson Langdon
Big guys want Big sizes order Big stuff heck I can never find my shoe size in your stores 13 to 15 we the big boys don't want our toes sticking out! Lol
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November 2023 by Savannah Scheinuck
Great selection of outdoor goods, clothing, shoes and sports equipment. Staff is always friendly and helpful.
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October 2023 by CK Palardy
They're really the only place to get decent shoes in this small town. I got some Denali high tops on sale. I wore them for a couple hours but they were rubbing my leg raw so I took them back. The manager wasn't happy. He said he has to eat the cost of those now because he can't return them. He emphasized again the store has to eat the cost. Ummm... if you have a return policy, I WILL avail myself of it if I have an unsatisfactory product. Or maybe make "Sale" items "All Sales Final". That's the nature of "Retail". You WILL have returns. Not real happy with this last interaction here.
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September 2023 by Karen Robinson
Very small store. Woman who works there had a nasty, loud cough. They never have what we are looking for
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September 2023 by Yesenia Carrillo
Horrible service, unprofessional management, not customer oriented at all, with rude sales person, rude cashier; I had no choice being super short on time and made my purchase as this is the only sporting goods store with in 50 miles but never again!! Trying to buy soccer stuff for 3 kids and salesperson had issues helping to get the sizes needed for the shoes, making sarcastic comments, manager and crew denied my 5 y/o access to restroom “because of COVID” just horrible.
