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February 2024 by Richard Jones
I'm such a fan of Discount Tire. I love their practice of not charging for air pressure checks. Or charging for tire repair. They made a loyal customer out of me because of that business practice. I just bought two Michelins there. I had a 4:00 appointment and got busy at the house. I forgot all about it which just isn't like me. They gave me a courtesy call and said are you going to come get your tires replaced? I said oh my gosh I ran out the door it was 4:30 p.m. . By the time I got there it was 4:45. I reached in my wallet to pay for the tires and discovered I ran out so quickly I forgot my wallet. They close at 5:00. The manager there said no worries just go get your wallet we'll be here for a while. They kept the store open and I think I was the last one out. That's customer service.
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February 2024 by Tessa Bailey
the team is incredibly helpful and they work quickly!!! one of the better discount tire experiences i’ve had
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December 2023 by Lee
Although they are ok... the customer service can suck, like not making follow up calls and not talking to the customer.It's all about speed and upselling and trying to get 4 new tires for every customer.Mostly I'm upset because they changed my tires and a few days later I took the car to the mechanic and one of my wheels was about to fall off. The wheel bearings were completely shot and the tire was flopping around on the lift.I wish they had said something at the time they were changing all 4 top tier tires before I could have crashed.Apparently they only care about the tires and won't help or say anything if your life is in danger. They won't look at brake pads or anything else.I have a video of my tire wobbling but can't post it here.
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November 2023 by Jack Murray
Got new tires I had no idea they would come with grease all over my rims and tires
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November 2023 by Kelley Apoian
Got in the truck to go to Tractor supply and saw that my tire pressure was at 20 on the passenger front. I stopped at Discount Tire at 3:15pm and they said they could get it done for me. Not only did they get it done, but let me know that my lug nuts were swollen and needed to be changed out. I gave the go ahead to replace all of them and they had me back on the road within an hour and a half of just being a walk in. Professional and courteous. They also didn't mind that I had my great dane with me. Definitely recommend them.
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November 2023 by wpic1159
We were road tripping in a rental and got a leaking valve stem to cause the tire light to go on and tell us we were loosing air. Quick google search brought us here and couldnt of been more grateful for Anthony and his staff. They were able to help us out right away and get back on the road. Quick service and amazing workers!
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November 2023 by SFC.M
EXCELLENT CUSTOMER SERVICE. Dually F350 getting 6 tires done in a bit over an hour. I ordered and scheduled the install of my tires ONLINE. Shop called to confirmation they had my tires for the install and at that time, I had ordered the incorrect model of tire and Discount Tire corrected MY error without issue or attitude, Thanks to the local Cottonwood AZ staff.
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November 2023 by jessica hust
These guys were amazing, they changed all 4 of my tires in about an hour and had a good sense of humor to to with the service! Thanks guys I will tell all my friends and family hiw great you were today! Hope the burrito was good haha
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October 2023 by Alexis Gonzalez
We got a last minute leak in our rental car, while in Sedona. We called discount tire in cottonwood to see if they could help. Not only did they troubleshoot the issue at hand with our rental provider they also stayed late to finish the job and safely get us back on the road. I can’t thank them enough! Anthony was MVP and we would definitely give them my business anytime.
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October 2023 by Nathaniel Clements
I've been coming here since 2021. Always have great service, and help available. Only one time it was a slow wait, but it wasn't that big of a deal. Staff there have been great, no problems.
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September 2023 by Mark Fleishman
The best overall retail tire/rim store,basically you can't beat the service & price + there in just about every state, even in smaller towns if you need a rotation or flat repair !
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September 2023 by Seth Bell
I needed fresh rubber for my Sequoia. I showed up without an appointment and they had me taken care of in around an hour. The staff was very helpful, and.... I didn't need to adjust my seat or clean off any greasy finger prints, smudges, etc. after they were done, which I appreciate very much. Thank you!
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September 2023 by HAYLEY VANZANT
Terrible customer service, including all three staff members at the counter, one of which I’m assuming is the manager. My tire rotation was done in a timely manner. However, when I went to leave, my car died and would not start again. I told the technician that I needed help but nobody came to help me. I walked inside the building and asked if anybody had jumper cables. They said no we don’t why? I said my car is dead in the middle of your parking lot after I just had my tires rotated and balanced. He proceeded to tell me that the store next-door may be able to help me…. I was never acknowledged again by anyone at Discount Tire as I stood outside in their parking lot for 35 min waiting for my friend to come rescue me. The nice folks next door at Star Autofix jumped my car and helped me get it moved out of the Discount Tire parking lot.
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July 2023 by Debe C
Love my new Goodyear tires!All the guys at this Cottonwood location are great. Anthony Navarro helped me and he went above and beyond to make sure I was taken care of and got the best tires for my car. He is honest and patient and he really does care. Thank you all there at Discount Tire. :)
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July 2023 by Maria Russell
I have bought multiple sets of tires from Discount Tires wherever I have lived. I am revising a previous review I gave the Cottonwood store a few weeks ago. The manager contacted me wanted to know my concerns and after a few emails and phone calls I am more then satisfied with his attentiveness and willingness to correct an issue that I had. I will go back, and recommend