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March 2024 by Isnothingsacred L.
Horrible customer service. Save yourself a headache and take your business elsewhere.
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December 2023 by Calvin Montgomery
Slowest most uncaring pharmacy on the planet.
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December 2023 by Sedona CY Concierge
Pharmacy technician wants to argue about how much is taken of a particular script. Dr wrote it as part of treatment plan. Not their place to argue treatment plan.
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November 2023 by Phil Pelc
Would not have shared a review on this Walgreens but they got so many bad reviews I felt that I had to. This was my first time at this Walgreens. I went in to pick up a prescription that I had filled there. Was greeted very warmly by the pharmacy associate. My refill was ready and the whole experience was great! As I walked out the door the associate behind counter said "have a good day sir!" This Walgreens started my day out great! Thank you!
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November 2023 by Michael Lemmer
This place is poorly managed if at all. Tried getting my son’s medicine for 4 hours to end up not getting it.Staff claimed they could take a phone in order from doctors office and find out the employees aren’t allowed to do this.Chuck is the so called manager at this location an has no control of his staff or his own actionsPlan on spending at least an hour on hold waiting to talk to a pharmacistDebra was the pharmacist I talked to she will tell you what you want to hear just to get you off the phoneChoose wisely go somewhere else if possibleHad to rate this one star if it was an option I wouldn’t have given any pathetic where is the ownership
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October 2023 by Jacob Dennis
Went in today to get a prescription for my sick daughter stood there for 30 minutes waiting on the 2 gentleman behind the counter to stop talking about inappropriate things in a workplace, I finally tired of standing in the line patiently walked up to the count and asked if I was going to be helped. The man who “helped” me was extremely rude and his customer service skills lacked severely. I will no longer be getting prescriptions filled at this location as every time we’ve tried we have had a bad experience. Would 10/10 recommend not going to this place if businesses.
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September 2023 by Robert Bare (Bob)
Pharmacy is the worst. Lazy and incompetent. They couldn’t figure out my insurance for a flu shot. I called my insurance and she told me to tell them to direct bill. So they just shrugged their shoulders because they’re either morons and couldn’t figure it out, or just lazy. I’ve never had problems at other pharmacies with the same insurance.
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September 2023 by John Harris
This pharmacy has the worst customer service I've ever experienced. The lack of effort is overwhelming
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August 2023 by Mariah B.
Worst passport photo service! The staff is rude and unknowledgeable about the photo guidelines.
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July 2023 by Gregory Chambers
This Walgreens has to get the worst Walgreens award for 2022.-2023.. They lie on their website, and they will lie right to your face with a smile. This store seems to have extra rules for why they can not help you more than any other I have been to in my 59 years on this planet. Avoid at all costs. It's not worth it. I'm amazed that somebody hasn't jumped in to save them. It may be too late. Oh yea, what you sell, you should stock or at least have some answers as to when you might have it. ⁴(NEVER..) INSTEAD OF, ITS ON ITS WAY.
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July 2023 by Federico B.
I called Walgreen's and asked about taking Canadian Passport pictures, and they said yes. I downloaded and printed the instruction for the pictures from the Canadian Web Site, the manager did not even wanted to look at them but tock the pictures and send me on my way. They were wrong, good thing we didn't send them to Canada and waited a month or so only to tell us that they are no good. Very expensive hotels here in Sedona. Worse than that the manager send us on our way ans asked us not come back into Walgreen's!!! We got our money back but were left out in the cold! Terrible experience!
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November 2022 by ANNE RICHARD.
Well I guess a effort was made to get my Husband's prescription straightened out ,in the first place it shouldn't have happened ,because they are short staffed and sometimes they can't get their act together .Four Stars because they really put an effort trying to get it right
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October 2022 by Marilee Stemmler
If there was a 0 stars that is whatI’d give this Walgreens. Don’t use their pharmacy. I have been a loyal Walgreens customer for 50 years but Cottonwood Walgreens is the very worst. If you want to use them I hope you set aside a day just to pick up your prescriptions. I made an appointment 3 weeks ago for a covid booster for 12:30 today. I get there and I’m not on the list. Now there is no future dates I can even sign up for.
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October 2022 by brandon scheinuck
Apparently Walgreens higher ups don't know how to treat their employees so most of the pharmacy staff went to work at CVS. At CVS they are actually friendly and can actually fill your prescription. Waited 5 days for Walgreens then gave up and called CVS, they special ordered my prescription cuz they didn't have it in stock and had it in two days. I will not be using Walgreens pharmacy anymore.
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October 2022 by Bri Carmona
This location is the only one in Cottonwood. You would think, being one of the employers in a small town, they would treat their employees well. However, for months on end, they have been consistently short staffed. The drive thru should never take more than 5 minutes per car, even given people who have large prescription orders and payment issues. However, this place you can routinely expect to wait 30-45 minutes with only two or three people in front of you. They've had their hiring sign up for almost a full two years, but they never have enough staff.Maybe if they treated pharmacy technicians decently AND paid them more than McDonald's employees, they would be able to get and keep workers for more than a month or two!Seriously, their average pay for a pharmacy tech is $13/hr. And they handle people's medications and deal with insurances! They should be getting paid MINIMUM $25/hr.Maybe if they did that, then people could get their stuff easily and without stress!