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January 2023 by Amanda Hellin
They don't complete returns on accessories nor can you upgrade and get another phone without going through a 3rd party. They need to make processes easier to benefit their customers vs their company.
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March 2022 by Minelly Lopez
Went in for a upgrade on a XR and I paid $25 for the whole set up which was nice since I am financing. And Aitza added insurance on my phone which is $8.00 and I just paid my phone bill and she didn’t care to inform me that my service was going to get disconnected because she added insurance and now I had to pay $33.00 for a $8.00 mistake she didn’t add to the $25.00!I called customer service since I woke up with phones disconnected and I told them I was not going to pay $25 because my phone was disconnected on their fault and they said they couldn’t do anything for me.I’ve been with Cricket for 10 years and they really couldn’t refund me $25 for their mistake and I used to work for Cricket! Honestly don’t waste your time and get this carrier they scam a lot and can careless for their current customers. If you don’t know how to do your own job don’t do it at all Aitza.
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March 2022 by Tony Morris
Went in with a tech problem and we were out quickly as the lady running the store quickly managed our needs. Great job...very nice lady. Thanks...
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March 2022 by Patricia Rice (Patty)
Great service. Made it easy to set up new phone. Highly recommend.
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January 2022 by Jennifer M.
The staff here are very kind, very helpful and I'm in there a lot learning to use my new phone. I can but what I need or get assistance with kindness and professionalism. I've texted the owner to let him know as well. This store is the best store I've been to and I've had cricket for at least 15 to 20 years. My favorite employee is Carlos but all of them are amazing. I recommend you go to this store for true professional service.
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January 2022 by marie sassmannshausen
Jose is the best! He has helped every time I'm in need and I learn something new as well. ???
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September 2021 by John Giatropoulos
Unlike most Cricket stores, this one has a very knowledgeable and helpful person working their. His name is Carlo.
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May 2021 by Sarah Skinner
I bought a phone on Monday and every time I got a call it would shut down and restart so after work on Friday I drove back to the store (which is about 45 mins away from me) and was going to return it but the girl working that day (she had super long fake nails) said she was just filling in and could not do the return and if she did she could be charged for the phone and I would have to come back on Saturday. So on Saturday I drove back out to the store and Ivon was very helpful and returned the phone for me.
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March 2021 by sarahi barrera
My husband and I just switched over and Yvonne made this process so smooth and easy! She was amazing!
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February 2021 by michael martin
Parker is awesome. I bought a new phone, had some software issues with it and he went above and beyond to make it right, even staying late. The district manager isn't the greatest are cares nothing about customers though. I won't go to any other store now as long as Parker is there.
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February 2021 by Rae Honahni
I had a great experience here, the manager Parker was so helpful and nice! We're definitely coming back!?
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February 2021 by Aurora Celeste
I have a great experience here, the manager Parker was very kind and extremely helpful! Definitely a greatstore to visit.
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February 2021 by Carol Mcdorman
When they came to put a new roof on my house,they worked very efficiently and it looks really good. So ? that my roof is done...
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February 2021 by Kathryn Cullimore
Parker was awesome and so efficient when helping me! Couldn’t have asked for a more friendly, professional experience!
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February 2021 by Heather Colla
Kiana and Parker helped me with purchasing a new phone. We did have an issue with pricing but Parker made things right and I was able to get my phone for the price displayed. Thank you both!
