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November 2023 by jase rand
If I could put not starts I would. Life storage was great to work with. Not even 1 month since Public storage took over. They raised my storage rent 50 dollars. When I called to get it corrected. They said. They would not honor my previous rental agreement. They could care less about the customer. They care more about making money. Worst company to ever deal with. Won't even honor my previous contract with Life Storage. If I refuse to pay my original amount they will put a lean on my storage unit. I can't wait to get my stuff out of the unit. I will never use them again.
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November 2023 by Sea Light
I am so happy I found this storage place. The location is very convenient, the building and units are clean, the access is great also (I would suggest more carts on site because of the amount of users). Sandie and her team are awesome! Getting the initial information and setup was a breeze. I am very satisfied and can highly recommend them. Thank you for making this process so much easier for me! ♥~Luz P.
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November 2023 by Lori Lewis-Babicka
Sandy in Gilbert is friendly and kind. She gave us a tour, walked us to our unit, made sure we had a lock and knew how to use it. My husband and I felt welcomed. The facility is clean and easy to access. Thank you Sandy for making us feel comfortable!
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November 2023 by alexa umunna
Sandie was an incredible help! She was so kind and detailed while helping me get my unit set up. I will be recommending this location to my friends for their storage needs :)
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November 2023 by Thomas Langford
Life storage is by far the best storage ive had.. sandy has been the main reason for that the customer service is phenomenal and she's always friendly and courteous she's helped my mom with reminders and updates. We can't say enough about ssndy and the life storage in general
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October 2023 by Alonzo V.
I was ok with this location until they merged or whatever and doubled my payment. Otherwise I would stay but as it is I'm going to move my stuff down the road.
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September 2023 by Kimberly Czerwonka
This location has been great. And Sandie is a life saver. She has been so helpful. She is so knowledgeable and so happy to answer any questions. I have recommended this location to several people specifically because of Sandie. Thank you so much Sandie!
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September 2023 by Hugo Rodriguez
I just rented a storage unit. The overall experience is beyond awesome.. But made it more special. Was the personalized customer service that I received from Sandy, she went above and beyond to make sure that I was taking care of it.
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September 2023 by Ashleigh H.
Sandie made my first experience with renting a storage unit super amazing! She was extraordinary in explaining and more than exceptional with customer service and support, not only to me but to others that required help throughout (which further made me feel like my items would be safe and protected here over the coming months). She genuinely caters to what it means to go above and beyond. The facilities here are kept in very well maintained status and Sandie walked me through the ins and outs of the layout so that I felt confident before making my rental setup. Highly recommend.
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August 2023 by Roni G.
I started with Life Storage when it was Extra Space Storage about three years ago. I liked it better then. The facility is clean and feels safe enough (although I prefer a locked gate for parking which this doesn't have). I wish the lights stayed on longer but I didn't have to walk too far to trip them again. I like that it is temperature controlled and no pests. The price was great at first. I got a starter deal for $35/mo but it quickly went up and over time rested at $68/mo. For a 5x5 this was just too much so I moved out. Just because the prices are going up everywhere doesn't mean everyone should jump on the bandwagon! When does it stop?? Also their staff is miserable (now). Sandra was funny and seemed very nice the first time I met her, cracking jokes and pretending to know me. She wanted to address the price increase (without my requesting it) and sent an email asking them to not increase it or I would move out. She told me she would call me the next day and let me know what happened. I did not hear from her. The next month I went in again to pay it and get cancel info. She was cracking the same jokes and wearing the same smile but it was obvious that she didn't remember me so I quickly realized that her behavior was simply acting. It's a job -I get it! The problem with this acting like she's on our side and bad-mouthing the company nonstop resulted in a lost customer. She needs to be loyal or be replaced. The price lost them one star and she lost them the other one. Why do people stay at jobs they hate..? Or is that the approved strategy to get people moved into upstairs units (which was her suggestion) when the prices get too high
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August 2023 by TODD ARNOLD
Had a great experience renting my first storage unit. Worked with Sandie and let me tell you, she is a storage unit guru; she knows what she is talking about. What impressed me the most is her dedication to customer service and her honesty; if you value these traits then look no further for your storage unit needs. Nice clean and secure facility, I feel comfortable leaving my precious goods here.
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August 2023 by Dwayne Joe
Absolutely fantastic customer service anytime I call or need to come into the office. Sandy you're an amazing person. Keep being you, keep the smile and keep up the superb work. As far as my storage goes. No issues. Facility is clean and cool especially being here in Hot Arizona. Absolutely 0 complaints!
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August 2023 by Julian Martinoni
The location of this storage place is great. Plus Sandie is amazing. She was extremely friendly and patient with us. Very helpful, and always has a big smile and bubbly attitude. The storage units are open till 10pm and they have many options on the sizes of unit. Overall, my experience here was great and I had no issues here at all.
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August 2023 by Dr. Jaclyn T
Sandie was so helpful. She really went above and beyond to take care of us while we were dealing with a stressful situation. It was some of the best customer service I’ve had and I’m really grateful for her support, efficiency, and pleasant conversation. Oh and the storage unit was great too :)
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August 2023 by Roxan Krueger
If not for Sandy, (Store manager) I would've not be making this review. She well deserve the stellar raring for doing such a great customer service and communication skills to customers. Sandy helped me resolved my issue with the facility and understood fully where I was coming from. She went above and beyond!
