March 2023 by Nathaniel Hernandez
Instacart shoppers do not come to the store, you are not allowed to use the self check out, which means you're at the mercy of the long lines and the slow cashiers, it's the same thing with the Santan valley location. Avoid avoid avoid!
December 2022 by Erik J
I can't wait until another logo is on the front of the building. I've contacted corporate, spoke to managers, and no one cares. Pharmacy does not care (closes early; does not communicate; hostile attitudes). Grocery does not care (half of the shelves are empty). Deli does not care (closes early; no food after 4pm). Front end does not care (lines of customers; 2 lanes open, half of self checkout closed on a Sunday afternoon). So I drive down the road instead of across the street to spend my money. They've done everything possible to convey the message that customers do not matter. "Short staffed" is always the excuse. No effort, poor management, and carelessness is the actual reason.
November 2022 by A B
Alicia!You should be fired!!!! You are rude, came up, started deleting all of our items and then accusing us of not scanning them after you deleted them, we repeatedly asked you what you were doing, and you ignored us! We asked you for help with 1 issue, and you insisted on taking over and making a huge scene in front of a line of customers! I hope you lose your job!Furthermore, Christina manager, responded to our comments about Alicia by letting us know that there are not a lot of people who actually want to work, so they keep people who are rude, instead of hiring people who do not want to work!!! Last I checked, customer service was a key indicator in one maintaining a job!! Great manager you are Christina, you and Alicia should both leave.Thank you Tammy at Customer service, you are amazing, Don't stop what you are doing! You are great!!!!
November 2022 by Cassidy Zinke
This is my weekly store so it deserves 5 stars since you might get the honor of seeing me there. The cookies could be better though
November 2022 by Steve Wongso
Nice fries. Dwayne Johnson is a WWE champion but not at the same time and he fell down a side of a volcano on an unsuspecting bird.
October 2022 by Sandy Olsen
Always great service and selection.I said 4 stars in the past, but recent experiences in some of the Fry's have not been so good service wise, especially getting assistance at self checkout. Will likely switch to Safeway in future.
October 2022 by Dan Gracyalny
The "digital" coupon system is a scam. No one there had any idea how it worked and blew me off at the register. I'll shop somewhere else.
August 2022 by Lisa C
I live near this store and it’s the worst store I’ve ever been to. They are always out of things. Who ever does their ordering they need a new one. Also their meat department closes down at 6:30. I go to Bashes or sprouts and they keep their meat section open longer than this place. There are never any baskets near the vegetable door (they need to order more). At night they close all doors except for the exit door in the middle and people leave because the other doors are locked. Also at night they close down the self check near the vegetables which is such an inconvenience. And 1 hr before they close they announce every 15 minutes they are closing, it makes people feel like they are doing something wrong instead of being welcoming. I usually go to another store now on a regular basis because of all these issues. Do better!
August 2022 by Jason Llewellyn
It's a great store. They have a wide range of products, like organic produce, meats and cheeses. Frozen second, lots of ice cream options, and pizzas. They just started selling Bed, Bath and Beyond products in the store. Not sure what to think of that yet. They have great produce and deli meats/cheeses from Boars Head
August 2022 by Tom Lofgreen
I overslept and missed my fry's pickup order yesterday. I needed the groceries as soon as possible for a camping trip, so I drove to fry's at 6 in the morning, when fry's had just opened, and called to see if I could get my order a day late.They sorted everything out for me in spite of my negligence, and got me all my groceries, even though, unbeknownst to me, fry's pickup service wasn't technically open for another hour. Really outstanding service.
August 2022 by Shay 88
Friendly and excellent staff! Lindsey in the bakery did a fantastic job helping with my order and Hannah is great at the pharmacy
August 2022 by fastxl galaxie
Cashier turned off his light after I was in line. 2 people ahead of me. Waited until it was my turn to tell me he was closed and I had to wait in line a second time.
May 2022 by Erik Geisler
I wanted to share my experience with the meat department at my Fry's by my house. Specifically, Marina and Keith are always so personally and kind. I have gotten to know them by name through the last couple years (helps they wear a name tag), but truly they make my shopping experience a pleasure. My wife and I have 11 kids, so going to the store with a 3, 7 and 9 year old is challenging to start. The staff at the meat department make the wait in line a pleasure. I love the work ethic to serve each person coming through. It's not often we get service like that in the world today. Thank you!!!
April 2022 by Tony Weber
The deli has worse hours than a bank…very frustrating. Closing at 5:00pm on a Friday, 4:00pm on the weekend? This store had been great, but it seems like there was a management change or something because I have noticed some of the longtime great staff are not there and the overall quality of the store has dive-bombed.
April 2022 by clint davis
This is a great store, except there seems to be a static electricity issue. Everything my wife and I touch in the store shocks us. Anyone else has this issue?
