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July 2024 by Kimalee Edens
Stopped to get gas today,while filling our tank we wanted to clean our car windows bcz there was so much dirt and a few drops of rain fall made it almost impossible to see -ALL but one window squeegee & bucket were bone dry and the only one that did have cleaning solution in it was full of nasty trash floating in it!!!....we told the clerks but they just looked at.is and said ok....and did nothing.....typical of todays customer service...they are probably making $20phr Minimum wage..
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July 2024 by Fred Hess
Very convenient and fair prices! Much easier to buy what I need here than Walmart
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May 2024 by Metal Mama Michele
Great customer service.
I enjoy shopping at this store.
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May 2024 by Terri Gray
Warning, if you buy gift cards from here amd request individual gift receipts, be prepared to not receive them. I bought a couple hundred dollars worth of gift cards from here and specifically asked for individual gift card receipts due to high level of fraud on gift cards but the associate did not do the proper method and so they didnt print. When I went to customer service they said there was nothing they could do including refund my money for the gift cards. Crossing my fingers they are not compromised, but wanted to give a heads up. BTW, I dont fault the cashier as he was very apologetic and customer service seemed to try to help, but individual receipts for gift cards should be a frys store process due to gift card fraud.
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April 2024 by Chelsea Fan
Curbside pick up is always fast friendly and accurate.
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April 2024 by Charlene C
We made a purchase from the Home and Garden dept 2 years ago, and just got to building it last week, only to find out we were missing box 2 of 2. We spoke with the manager, who immediately began making calls, looking for the 2nd box. After a few days, with no luck, he gave us a full refund, on a 2 year old purchase!!
Thank you for this excellent customer service.
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April 2024 by HeadToxic
My family just moved in next door. Metal gates at the front door of the store make you stop walking and wait to be let in, and if you turn around because you forgot to grab a shopping cart an alarm goes off and an employee will instruct you to walk all the way around to go out the exit door. This is Gilbert, not Harlem. I'll just spend my money elsewhere.
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March 2024 by James Jones
This is the best pharmacy in the Gilbert area. Brent is so helpful and a pleasure to deal with. The store is almost always clean and well stocked most of the staff are very very nice. Love this fry’s.
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March 2024 by Gavin Isacksen
Yup, the floral lady is now named Barney Fife at this store. There’s a new sherif in town. No extra carts past the gates and nothing in hand. Will be considering alternative stores that don’t treat their customers like cattle
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February 2024 by James Clark
Got yelled at by the floral lady for going to get a shopping cart through the gate. It was like I was stealing but had nothing in my hands. I will be shopping some where else for now on.
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December 2023 by Aubrey
I went to this Fry’s, at 6470 S. Higley in Gilbert, yes on Thanksgiving day. It was around 1 o’clock and pretty slow there. I got sliced turkey from the deli department, and that was comical. The man (not teenager) behind the counter didn’t know how to answer my question if the turkey was precooked. He said it was not cooked, but that it was like buying sandwich meat. “So it’s cooked?” “No.” “It’s raw?” “No. It’s like buying bologna.” Okay. Moving on.My real disappointment was checking out. The young cashier, Katielyn, rang me up. My order was moderate, other than the 12 packs of soda, it fit into four bags. But Katielyn simply turned off her light and walked away after handing me the receipt. She left all my groceries at the end of the conveyor belt. Just sitting there. She didn’t have an assistant, but she also didn’t have any other customer in line behind me. So, she walked away.I, while standing there bagging my groceries, asked someone who looked to be in management. His response was that they were ‘short handed today, people called in sick’. Another man (possibly a manager) came to ask what was going on, also said they were short handed. Did either of them notice there was no one else in line?? In fact there were not even any long lines at all. I’m pretty sure, even when “shorthanded”, company policy still wouldn’t have the customer bagging their own groceries.The first manager(?) at least grabbed my chips and bagged them. ? Um, thanks?
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December 2023 by Renee Temper
Customer service is horrible. Made an online pick up order and it was a late pick up. Went to pick up and order was canceled. No one could answer why my order was canceled. This is not the first time I’ve made a late pick up order and it mysteriously gets canceled.
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October 2023 by Evelyn Cottrell
It's a great store.
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October 2023 by Rafah Chahine
Frys pharmacist in this location are so rude i just had a transfer medication because my pharmacy doesn’t have it and had a question for him and he didn’t know we are hearing everything he is been rude and the other pharmacist he call him was had a temper never go back again ,
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September 2023 by James Lewis
Everything u need is there
