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September 2023 by jourdan r.
Terrible customer service provided by the manager on duty Saturday night 9/16/23 around 6pm. I waited minimum 15 minutes after checking and bagging my own groceries for a single manager swipe in order to leave. The manager was notified several times by the self check out associate that their assistance was needed. The manager continued to check out at least 5 other customers while I was waiting. Once the manager finally came over to help, she aggressively pushed my cart out of the way, swiped her card at the computer and walked away. There was zero acknowledgment to myself as a customer, not even a courteous " I'm sorry to keep you waiting" nothing. I was not a human being to the manager. The lack of urgency and professionalism was very disappointing. The only positive was the express check out associate who was trying to advocate for me and help me get on my way. I feel sorry for the staff that has to work under that leadership as it can't be a very positive and conducive workplace. Won't be returning to this location anytime soon.
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July 2023 by Devante G.
Get your closing time right online you lazy bums! I don't wanna drive 6 miles to a closed store
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July 2023 by Kylie T.
Please update hours. Online and when I called, the hours posted for this location are from 6AM to 11PM. When I arrived at 10:30PM, the doors were shut and the store was closed. I drove out of my way to go to this location because online and when I called, the store claimed to be open until 11PM. This would not be an issue if the posted hours matched the actual.
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July 2023 by Lan L.
Closes at 10:40 not 11, my fault for coming later but I was tryna get last minute things
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April 2023 by Nicole F.
I've been going to this Frys location for about 17 years. In the last year it's noticeably gone downhill. The stores shelves are pretty empty no matter when I go, very little selection and the worst part for me is the deli. I was there today, zero line and no numbers to take (it was just me but I still thought I'd grab one) I was ignored for about 10 minutes while I watched the slow moving women do other things as I continue to wait. She finally got to me, no apology, and continued to take another 10 minutes to cut a half pound of salami. The in-store shoppers are blocked in isles by the store employees that shop for online customers, rude, won't move, very slow...overall customer service is completely gone. I have tried the new locations which are stocked, a lot of selection, great staff this one's just closer but not worth the aggravation.
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March 2023 by Michael Smith
Great customer service!
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July 2022 by Ll P.
Compared to Fry's on Williams Field Rd (Gilbert, AZ), this location was much more organized and had plenty more inventory, especially the fruits. The staff was a little curt but still helpful with my questions. The check-out staff seemed sharp and efficient. I will likely shop here more often, moving forward.
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June 2022 by M H.
My go to for my pharmacy. I had my parents visiting from out of town and they were super impressed by Frys.
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May 2022 by Donald P.
Went there a few days ago to get flowers. I asked Robin in the florist department to wrap a few bouquets together. Only to get I don't have time to help you. Which is fine but then Robin a few minutes helped out a few other customers with similar requests.
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April 2022 by Karis L.
I am not sure but each time I shop at this location, food seems a lot cheaper for some reason. I actually bought a bag of potatoes for $1.99 , a huge bag! I found great deals on lunch meat and they have the" cheesecake factory" bread at this location whereas, I'm not able to find it elsewhere. There's something about this location that keeps me driving back. It's worth the drive for me! The staff are super nice but the customer service section closes super early I've noticed. Other than that, this is my spot to shop and I go when it's not crowded which it never is during the weekday evenings. Great location as my other, go to spots, are also in the surrounding area. I love that I can find my oat creamer, grass fed butter and oat milk products always available here as well. As usual, tons of free parking for all!
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February 2022 by Emma A.
Tino at the customer service need more training as to customer service. He is NOT accommodating & very snobbish. We encountered twice already. We were sending money via Western Union and he came banging the door to the CS entrance. He seemed to hate his job. He answered the phone and page a manager. The phone dropped but he did not bother to fix it. After our transactions - we said thank you and he did not reply and not even looking at us. For this reason we will not transact with customer service at all if he is the one manning it.
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November 2021 by Robbie H.
Went to the Starbucks there today and the service was horrible. The kid working had no since of urgency. I had to leave my drink as I couldn't wait and longer. So I basically paid $10 for a cake pop for my daughter. Never again will I go back to this Starbucks.
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October 2021 by Chantelle J.
They need to remove their Apple Pay logo from Apple Maps! I had to swing by after the gym and didn't have my wallet with me and specifically went here because it says they take Apple Pay. I spent 30 minutes shopping only to find out they don't take Apple Pay. Waste of time!
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September 2021 by Kim B.
If I could give negative stars, I would. The fry's on hunt highway RARELY has the drive through open, they take 3 - 4 days or more to fill prescriptions, and if you are in the hospital and need a prescription, you have to wait hours or days! This is totally unacceptable in this day and age. Hunt highway had 6 people working in the pharmacy but say they don't have enough staff to open the drive through. This makes it very clear they want sick people in the store so others get sick and they can sell more medication. They should all be fired and replaced with human beings.
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August 2021 by D P.
I don't know why I keep going back to this store but I finally will not be back. Stood at the deli counter several minuets watching employees talking thinking they will finish their conversation and finally help me. After waiting and waiting I left and went to Winco down the street.