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January 2024 by Elena D
I literally never review places but I felt the need to after this very quick but frustrating and annoying experience I had when I walked into their market today. As soon as I walked through the door, the boy behind the counter immediately said to me “You should be smiling.” No hello, hi, how are you. Just a very weird thing to say to a young woman walking in to purchase a drink. I immediately left because I felt uncomfortable and did not want to deal with checking out with this store clerk. Maybe management should remind their employees how to speak to women. I can’t imagine him saying this to a man. Definitely will not be returning.
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January 2024 by D I
Great service every time they wash my car! And seriously J.V. Is the coolest dude ever we need happy people like him everywhere and my kids always laugh when we’re at the cash register! Give this guy a raise so he doesn’t ever leave because Jackson’s is the place to go when you’re having a bad day just ask for J.V. And your day lights up from the moment he walks in the room??
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November 2023 by Benjamin Noland
Went back twice. They had Our suv for six hours and they still couldn’t finish the job. Kept having to point things out to them that they couldn’t see. There were streaks on the glass there was dust on the rims for $400. I expected more of a detailed job than what we received. I do not recommend them for detailing your car.Services: Full body wash
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October 2023 by Rob C
I hate deleting 5-star reviews and replacing them with 1-star. I had a membership at Jackson’s for 4+ years but as quality declined and prices increased I decided to cancel and go elsewhere.Today, (1-month after canceling) I decided to give them another shot at a new location. My car was left with its windows open for 2 days so I needed a GOOD wash.I went with the most expensive wash available. $39.99 +$10 tip. I don’t expect perfection, but when I spend $50 on a carwash it needs to be better than a 5-minute rush job.After my car was declared “done” I grabbed a towel and the vacuum and had 4 employees watch me re-clean my car for 15 minutes.After, I decided to ask for a refund and the manager said “I see your pictures but you should have just asked someone for help instead”.I mean, I get it. But I wasn’t going to complain at all until I close my center console and dirt pours out. Yes, it’s not the end of the world. But $50! At least pretend like you care.5-star review from 2018I usually don’t have loyalty to a car wash place; but this place is awesome. They will go above and beyond and hook you up. Tip the guys. They clean hard in 120 degree heat!
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October 2023 by Makailah Barrs
They left my front window worse than when i brought it in. Streaks are so bad and they missed spots. Obviously missed big spots dusting the front. Vacuuming was sub-par. Dont recommend. Better off just doing it yourself. Only good thing was the attendant before the wash was very kind! 09/30
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October 2023 by Rochelle Ana
After being a customer for several years, I had an encounter last week with the manager, Evans after getting disrespected by his crew. Evans took it so far that he began harassing and calling me at night and sending me inappropriate text messages which I provided to corporate and management. Nothing was done and he wasn’t let go for the extreme disrespect and crossing the line multiple times. I don’t feel safe going to this car wash anymore for my own safety as a female and I don’t recommend it. The fact that they kept Evans on, speaks volumes of the integrity that they operate under in our community. A male manager should never square off with a female customer who pays to get her car washed there.
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October 2023 by Sam M.
My wife and I normally come in 1 or 2 times a week to get our car washed this last time was horrible my car came our dirty after the wash talked to the young man if I can speak to someone in charge and as I said this a young lady in a white shirt walked out of the car wash building and the young man said "hey he needs to talk to you" and she rolled her eyes and walked back inside. He told me that she has been in there all day and that was one of the first times she had walked out there..... he apologized for HER and said he will just take care of it, he sent me back around to have it washed it again and it was good that time. I was talking to my wife about the situation and she said the same young lady had called for our car when it was finished last week and had rolled her eyes at her. SERIOUSLY why put someone in charge if they aren't going to do their job and not help out customers when its your job I'm sorry but that girl was just plain rude who guys need to need to find someone else to do her job. oh I was there the morning of 10.9.23. WAY TO LOSE CUSTOMERS IS RUDE EMPLOYEES. My wife and I will come back again next week and I pray the young lady no longer is in charge or hopefully just doesn't work there anymore. I'm giving 3 stars for the young man who actually does his job and polite and doesn't roll his eyes at me nor my wife.
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October 2023 by Brent D.
First time customer attempt and they failed. Pulled up for a wash two cars sitting in one lane two other lanes open. No instructions found as to how to proceed, no employees visible. Additional vehicles pulling up and appear to be just as confused. No printed information no employee seen just two cars sitting that looked parked. After a few seconds the cars behind me pulled out and left. An employee appeared but no eye contact and no help. I also departed from the property. I went to another business greeted by an employee also found clear instructions for self service. I had no problem purchasing unlimited membership for both my cars.
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September 2023 by Dave K.
New Manager, Miguel I've had some problems in the past but ever since he's been in there my car has been taken care of
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September 2023 by Makenzie F.
Asked for an oil change and a car wash and Jackson's went above and beyond! My car door's interior rubber lining fell off a while ago and the manager, Ryan, fixed it without me even asking. Mario and Ryan did an amazing job, they care about their customers and I left extremely happy with the final product. My car looks amazing.
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August 2023 by Anisha Chatterjee
Do not go to this location! I am a member with Jackson's car wash and have never had an experience like the one at my last visit. My new vehicle was damaged within the car wash and I noticed a crack on my windshield immediately after exiting the wash within the vacuum area. My car was perfectly fine before the wash, and now I have to waste my time at the dealership getting this replaced because of whatever Jackson's did to my car. Even in this heat, I would rather clean my own car that return to a place that would risk damaging my car again. Protect your vehicles and do not go here, go to any other Jackson's locations they are much better and careful with your car.
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August 2023 by Sandra Boesch
Damian at this location is awesome! I purchased a full internal and external package for over $130 from the south Gilbert location and they did a terrible job - so I came here and Damian totally redid the entire car for me. Amazing customer support - super friendly and I will come to this location in the future!Services: Full body wash
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August 2023 by Kristin Q.
Really not worth the price at all. Barely vacuumed. Windows not clean. Would not recommend.
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July 2023 by Jenni Reisner
The staff were very thorough with cleaning my car. They were all nice and personable despite the heat and made sure I was happy before I left. Definitely recommend!Service: Full body wash
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July 2023 by BARBARA FRUEH
I have a small SUV. I paid 29.99 for my " hand wash " job which turned out to be 29.00 to much. they only vacuumed parts of it never opening the back to do the cargo area. did not wipe down the console or inside the doors. left debris on the floor and the bottom of the whole car still had road dirt/grime. the teenager who pretty much did the work by himself used the same rag to wipe off the body and my mirrors and windows. enough said. every time I go there I drive away regretting it. was suppose to get a scent but got nothing. when I mentioned that it looked awful especially the bottom half his response was " get it washed again "
