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May 2023 by Logan Rowley
The wonderful woman who was working at 7:30 April 26th needs a raise or a bonus, after my card declined a twice I was leaving the store when she paid for my gas out of her own pocket. I can't remember her name but I very much appreciate it and hope she gets the praise she is deserved.
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May 2023 by Daniel Corum
Closes at 10pm
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March 2023 by Susy B.
This place is pathetic. Slow moving employees. I wanted to just finish cleaning the car myself.
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January 2023 by Kristen W.
Chris worked on getting the scratches out of my passenger door. I was reversing and our gate started to close without me realizing it. He did a fantastic job on buffing out the scratches so it looked like it never happened. I'm just so happy with his work. I swear he must be a magician and deserves such recognition for what he does. Thank you Chris for fixing my car
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January 2023 by Jeff C.
Excellent service. In a time where the dollar doesn't go as far and service is mediocre, Jackson car wash proved to be the exception. I held a membership at cobblestone car wash where no one would look your way as you pulled into their service station. Jackson car wash actually had two employees hand washing my vehicle as I drove through the car wash. Everyone was smiling and friendly.
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December 2022 by Julie O.
After calling about their detailing specials, I dropped my car off in the morning for the all inclusive interior and exterior package. The normal price was $299 but they offered a 20% off discount. I had to pay ahead of time before service began. I know this may be practice so they have some guarantee before putting in the work but if there are issues, I am not sure this protects the cuatomer. Before I entered the car wash, I got a hard push for a windshield replacement. He was not a happy guy when I declined.They hand wash the cars as part of their signature service not using the rollers on the sides.The location was not busy when I arrived but as I waited, more cars came through the drive through car wash. I have been to this location a few months ago and waited inside and looked at all of their merch. They used to have racks of greeting cards, tchotchkes, air fresheners, bottled water and soda in the refrigerated coolers. However, the lobby was completely bare with nothing inside.I was able to see my car in the nearby garage bay being worked on. I called about 4 hours after I dropped off my car and they said they would call but it would probably be about 30 more minutes. I arrived at the car wash about 2 hours after I called and was told it would be another 30 minutes. The car was ready after Mia helped Deshaun finish up the last parts.There were a few places that could have used a little more attention. These are things like:-the inside small corner windows in front of the driver/passenger windows were still dirty-water in the small interior grips on the doors-back seat could have been vacuumed better as there was dog hair in between the seat belt slots in the seatWhile I was told the exterior was part of the package, I am not sure that much more was done than the initial hand wash. I didn't notice this until I returned home so that is my responsibility for not doing a full examination before leaving.Overall the car looks better than it did and it was what I needed. I appreciated Mia's friendliness and Deshaun's work. With a few adjustments, this would be a top notch service. If I need future car cleaning I will consider this place!
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October 2022 by Karis L.
Love this car wash!! The fact that they dry off for ya caught my attention. Good location but just not enough of these throughout the State yet. This is the perfect weather for being able to keep a clean vehicle! Is definitely go again if in the area.
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October 2022 by Don L.
Dissatisfied with car wash. They advertise hand wash which we prefer to try to avoid swirl marks on our black suv but the results are: still a dirty vehicle. The guys doing the hand wash puts very little effort and misses many spots as you can see in the photos; as well as the guys hand drying. We paid for there top tier Uptown wash that costs $20. I would recommend looking elsewhere if you want better results.
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September 2022 by Patricio E.
5 starts for Mason, Matthew and Tyron. Gilbert has it together. The Highland location however is a nightmare I endured for 2 years. Here's why:Highland location: A monthly paying member for over 2 years... but I'm done due to extreme incompetency. Most recently putting the wrong octane gas in my LandRover. Then 9.9 out of 10 visits level of detail work is quite poor from vacuuming, to wiping water off basic places like inside doors to even not wiping windows properly... and always, always 9.9 out of 10 have to get it re-vacuumed. Add rudeness to the mix by employees at the beginning of the line, to rotating managers the Highland location is a disaster. THAT SAID... I have to commend some of the guys/gals at the end of the line who would shake their heads and did all they could to make it right. But KUDDOS - 5 ***** to the Gilbert location... now those guys have it together. *Mason for example -tho I canceled my membership- listened and got me to use a $200 detailed I had paid for at Highland but was gonna let go just not to set foot on Highland again. Not worth going home upset after every visit.. So Gilbert is taking care of and making up for Highlands incompetents. Unfortunately I do not live in Gilbert. So... membership cancelled... Adios!!! .
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August 2022 by Rick Parsons
Great store have a lot of everything staff is very friendly.
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June 2022 by Adam B.
Wanted $100 for a hand wash. $50 everywhere else. Manager was rude when asked why prices were so high. Will never go back again.
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May 2022 by Stephanie B.
Got my car washed about 6 weeks ago, came with a free wash coupon from dealer! it was "buy one get one free wash day" so paid for my wash and came back today for my free wash today apparently the free wash was good for that day only!!!! "like you can bring another car in......" um sorry WHO DOES THAT? and I'm pretty sure that was omitted from the sales explanation! So again another $25 wash today because I upgraded what I thought was a free wash by $10 only to get to the register and her tell me my "free coupon is expired" Not worth the argument! Shame on you Jackson's!!!!!! Customer service and bad reviews, I hope it was worth the $15?
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May 2022 by Onye U.
I dropped my car off to get the windows tinted. I payed $750 in total and the result was perfectly tinted windows but also water damage to my radio and the center display screen which led to the screen cracking. I have talked to multiple people at Jackson's over the last 3 weeks and even talked to their corporate office and was told it would be taken care of. Just got a call back today that my claim was denied and that they are not responsible for what happened. I planned on bringing another car to get tinted but after the way they handled this situation, thats no longer the plan. I can't speak on getting you car washed but as far as getting your windows tinted or car wrapped, I wouldn't recommend this place at all.
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May 2022 by Al B.
WOW! 35 minutes after my vehicle went through the car wash and still no one has dried my black truck! Grill, windshield is filthy and dried water spots everywhere! The managers reply to my irritation was "sorry". He didn't even offer to re-wash it or even try to make it right. Where is the customer service. I gave 1 star because 0 wasn't an option!
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April 2022 by P L.
Been there a few times and was always a good experience. Today was HORRIBLE. We went there sunday afternoon around 2 pm while out running errands. Not many cars, quick attention when we pulled in. Car vacuumed and put into wash quickly. We went to pay and no one was around, after waiting a few moments, we started to navigate the self pay kiosk and someone magically appeared to help us. We went outside to wait, there were 2 cars and a truck ahead of us. Several other cars were pulled up after ours. After waiting over 20 minutes, it became clear only 2 guys were working on two vehicles. We saw several other associates at the entrance gathered around a car listening to the booming stereo. We also saw 2 other associates riding a skateboard around the car wash exit. During our wait, we never saw one car completed and drive off! it became clear it would be far too long before our car was finished, I informed the one guy working closest to us and we left. We will NEVER go back.
