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February 2024 by Carter's Taco
Sean is seriously the guy!! This guy knows his stuff, what amazing customer service! He is why I come to this store and T-Mobile is lucky to have him!
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January 2024 by universal boii
The staff is so kind and attentive very easy to get help and always making sure everything was fully explained
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January 2024 by A C
We decided to upgrade to 4 iPhone 15 as a Christmas present to our family. The "iPhone on Us" was enticing.At the store (1385 E. Warner Road), we agreed to a monthly payment plan and a one time charge to cover $20 for screen protector and case per phone, activation fees, taxes, etc. Two phone were upgraded with the understanding the other 2 phones will be upgraded when our children get into town later in the week. We paid half the one time payment.When we returned to upgrade the remaining 2 phones, we were informed that we had exceeded an internal T-Mobile credit limit and the remaining one time payment was now over $1100!!!! This limit was never discussed during our prior visit and would certainly have deter us from upgrading our phones. It is just outrageous they did NOT honor the deal!!!! This is just NOT acceptable!!!The final insult was the screen protector and case have ballooned from $20 to $100 per phone. We declined the accessories.Shame on the store, shame on T-Mobile for such unethical and deceptive business practices!!!
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January 2024 by Chyler Mealey
I’ve been with T-Mobile for a little while now and this store in particular is my favorite! Everyone there is super nice , friendly, patient and they know how to make you feel welcome! Dakota , Sean , and cyrus are the best employees I’ve ever met ! Definitely recommend this store to everyone!
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December 2023 by JL G.
Every time I've been there and I've been a loyal customer for at least four years. The staff members have been extremely helpful and provided me with simple efficient and cost-effective service. I always get my phones from this exact store and have never been disappointed. I've been hooked up with the best plans And have felt like the employees truly care about my time
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December 2023 by Michael Agudo
Amanda has been so helpful
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November 2023 by Pat Greenwald
Amanda and Cyrus were such a help today! Please come see them for anything you need. They'll take care of you
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October 2023 by Sandra B.
This review is for Tamika H. who assisted me with my 611 call to Corporate. Tamika was so helpful and professional. I could fee her smile through the phone (hard to feel now days). I appreciate her treating my minor issue with importance. Hope this message is passed onto Corporate. Thank you Tamika for excellent customer service.
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October 2023 by Christopher Buchmann
Sean was amazing! He was very knowledgeable and resolved our issues better than any Tmobile store so far. I highly recommend.
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October 2023 by Joseph Menna
Had an amazing experience with this specific TMobile. From when I walked in, to when I walked out, they were so helpful and kind.Specifically Amanda, Dakota, and Daniel.They will surely be rockstars for years to come!My mom was in town and they gave me great knowledge and recommendations. They have over exceeded my expectations.Thank you to this specific crew! #Rockstars
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October 2023 by Joey M.
Had an amazing experience with this specific TMobile. From when I walked in, to when I walked out, they were so helpful and kind. Specifically Amanda, Dakota, and Daniel. They will surely be rockstars for years to come! My mom was in town and they gave me great knowledge and recommendations. They have over exceeded my expectations. Thank you to this specific crew! #Rockstars
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October 2023 by Paul Ziglar
Sean at your T-Mobile Val Vista store, assisted me with a new upgrade. Sean was very knowledgeable and informative. Great job! Because of Sean, I recommend this store.
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September 2023 by Raza Mohsin
Zein helped me and I 100% recommend you see him. He was enlightening and knowledgeable. Very satisfying visit and he took care of what I needed from T-Mobile.
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August 2023 by Vera U.
Zein and the two other people who worked in the store were more than helpful.They really loved what they were doing and made me very comfortable.I give them higher then a 10 for customer service.This is the store I want to go to in the future.Thank you guys for a great job well done! Vera Uyleman.
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July 2023 by R **
I came here needing help with a few things and the female employee even helped me connect to my cars blue tooth setting which was great after getting a ticket for homding my phone while driving. I had trouble aasembling a cellphone holder I bought due to being disabled and she did it for me!