-
January 2024 by Emma Joy Javier
The manager there was kind of a joke. I came in and waited for my turn since he was helping someone else first. Then after that guy left, we kept waiting for him to say something and he just kept awkwardly looking up and down at us as if he didn't want us there. Not even a "I'll be right with you." He had an AirPod in his ear, so I'm sure he was distracted. After more awkward silence and standing there, he finally said we could come up. We told him we needed a 10' truck with a ramp and he said, "Well good thing you mentioned the ramp because you'll need a 15' truck for the ramp." He rents out the truck, we go outside, take a look at the receipt and it's a 10'. (What? Didn't you just say- But we said whatever, we'll just figure it out without the ramp). He also never came out to look at the truck with us because "his phone was dead." Wow.
-
September 2023 by Chuck McCracken
As far as U-Haul stores in The Valley > Thus is Huge ! Two STG Buildings...a large front Store...has ALL supplies you ever need ! Rates are OK....the managers are VERY helpful & friendly....I can also get ANY kind of vehicle...even on one day request....You got to use this U-Haul branch !
-
June 2023 by Eddie R.
The worst U-Haul I have ever been to in my life. Not friendly and waited and waited and waited forever. Over thirty minutes until I left without being helped. Employees walking around with no desire to help you. It's like a joke to them. This is the second time this location has been less than satisfactory. Do not come here unless you want to be frustrated.
-
June 2023 by Paul Gray
Solid! Owner/manager Trevon Orth will take care of you. Had an issue when equipment I rented left me stranded. Reached out to U-Haul and they got me back in the saddle. Followed up with Trevon and he made it right. Hats off to the whole U-Haul network for taking care of the customer.
-
May 2023 by Steve M.
Drove in to get my propane tank filled two employees standing by the door when I got out of my car they turned around and went inside. I waited 15 minutes and nobody came out so I rang the buzzer and waited and waited and finally a guy came out never said anything to me filled the tank told me how much paid him and not another word. I went inside to look for a part and the line of people needing service and only one person behind the counter.
-
April 2023 by Nishanth Sasidharan Nirmala
Staff on April 23 was inefficient and wasted a lot of time trying to charge us for something we had already paid for. Wasted an hour trying to pick up a basic pickup truck.
-
March 2023 by Sherrie Echarte'
I love this establishment, secure and clean. Friendly staff!? I've been using storage here for 4 years and never had a pest issue. Moving soon and highly recommend this place for storage.
-
January 2023 by Yohan Yalda
Trevon and the staff are awesome.They are very friendly and helpful.I use them for all my moving needs and storage.I would definitely recommend them
-
December 2022 by Krista Ade
Quick and easy. Got what we needed, have come here twice for our moves. Good place.
-
November 2022 by Amy S.
Trevon and his team are the best! Rented a truck that we needed for 2 hours and simply called, reserved, picked up, and dropped off with no hassle whatsoever. They were efficient, friendly, and the location was clean and organized. Will definitely return!
-
October 2022 by Colby Smith
Visited this location with an electrical problem on my towing package. Trevor, diagnosed my problem in 30 seconds, fixed it and had me out the door! Very friendly and knowledgeable.Thank you Trevor.
-
September 2022 by Steve Meyer
Dont get propane here they play a little game to see how long they can make the customer wait
-
August 2022 by Shea Dilly
Had a great experience here while moving over the past weekend. Picked up our U-haul truck at 7:00, was helped and in the truck pretty quickly after, made our move and returned the truck at 3:30 with no problems. Made the move easy, truck was easy to use, and the process overall went very well. We worked with Trevor who was an absolute pleasure. He was on top of everything and made things a breeze. We would gladly return to this location for any truck rental needs.
-
August 2022 by Wanda Keitt
Just left this location from picking up a moving truck. Kyle helped me with my contract. He was very patient and thorough. I truly do appreciate when I experience grew at customer service. Kyle if you happen to come across this review, I thank you so much for helping me today!
-
July 2022 by Barbara Hammond
I wanted to pay cash for two items. It took over ten minutes for the employee to figure out how to open the cash register. I returned my items and left as he never was able to figure it out and process my order.
