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November 2023 by Ansel Averitt
The man wearing the middle eastern robe blue was over friendly and also stares at your wife as she walks away trying to get attention as well as trying to gain attention . Unprofessional and inappropriateTrain your staff to be professional, the Branch is not a dating zone it's a business tell him to act like that.
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December 2022 by Manish Pushye
Worst Bank Ever. Employees are fine but the bank is not reliable. They closed my account with no good reason. They can have you hanging as they think own us. Stay away from US BANK. I moved to Novo with 0 fees and absolute fantastic service.
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December 2022 by Josh G
Made a deposit and the teller literally pretended as if I didn’t exist. I didn’t get a hello or a goodbye. Basic customer service?
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December 2022 by Tea W.
Poor customer service and long wait times. Ran in to make a deposit and they told me they close at 2pm instead of 4 like it says online and it was 2:04 so they wouldn't help me. Way to go above and beyond. I am very disappointed in the service at this location.
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September 2022 by Jennilee Montgomery
I deposited a check via mobile deposit. The US Bank system made an error, and sent it through twice (as I was told on a recorded line by US Bank, apparently the update that was occurring messed up my deposit.) It was then debited twice back to me and a $19 fee added to the account. When I called “customer service” they told me to take the check into a branch to be deposited. I did that, and yet again it was returned and a $19 fee added to my account. When I contacted customer service, they told me nothing could be done, I needed to contact the issuer of the check and request a stop and reissue. Are you serious? For a US Bank error? Figure it out! It was your system that made the mistake initially. I’ve been on the phone at minimum 4 separate times, and into the branch once. Let me spend more of MY TIME TRYING TO FIX YOUR MISTAKE.
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September 2022 by Tspwoflyakawillow Aj
Literally the worst customer service ever. They couldn’t even tell me where the next closest branch was. Acted like it wasn’t their problem. Thanks for a whole lot of nothing.
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January 2022 by Roger Judd
This location does NOT have a drive-thru.
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January 2022 by dan h
Usually I have a fantastic and easy experience here; the staff is very friendly & courteous. However my visits today with a one N., Jennifer was extremely frustrating and very unpleasant. This staff member was not focused enough on counting out a withdrawal properly, instead on talking to me about credit cards I am not interested in. As soon as I realized the amount did not match the receipt, I immediately returned in hopes to resolve the issue as quickly and sincerely as other staff has treated any issue. Contrary to that, I was waiting far longer than necessary only to be told that this tellers drawer is wack off what it should be and I cannot receive the remaining balance of my withdraw, regardless that the total balance was withdrawn from my account. I was told to "just trust" them to figure it out correctly(so that ill have to make a third special trip out to this branch for the same withdrawal), but I am having a hard time with that considering she could not count me out my withdrawal correctly in the FIRST place.
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June 2021 by Matthew Rainey (Flux83)
$7 to cash their own customer checks other banks dont.
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September 2020 by Mirza Baig
This branch use to run very smooth since the old staff left there service went horrible.There is lady in the office on the phone and they 5 customers waiting in line.if this continues i will switch by bank.
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August 2020 by A Y.
This is the worst location. I try to avoid it because the wait times are so long & they are always under trained and under staffed.
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June 2020 by marta ekland
Best customer service I’ve ever received at a bank. Multiple times I’ve needed assistance and had some silly questions. They treat me like I have a million dollars. They are the best group!
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November 2019 by Jon A.
Everytime I go to this branch it's consistently a rough experience. I've had experiences where the bankers are extremely rude and disrespectful and rarely am I able to get in and out. Pro tip: make sure you have at least an hour set aside for the wait alone regardless of how seemingly easy and simple your business actually is with the bank.
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September 2019 by Roger Sumpter
Us bank kills it. Keep it up
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April 2019 by terry ratsack
Terrible customer service. This is really low rent banking. Should be in a Walmart