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June 2023 by Meghan T.
Hostile employees working at pharmacy. Primary purpose being to pick up prescriptions DOCTOR called in for me and my son without and unexpected, AND COMPLETELY unnecessary issue's. Though, David was "assisting me" this evening at the queen creek location, so primary turned into "how difficult can I make this for her?". Picking up routine prescriptions, I was visibly judged, treated like an imposition. He lacked, or at least showed a lack of empathy or any interest in me as a prescriber and costumer of Walgreens and he's not the only one, several others have. No regard for me as a human either. My favorite part is when I'm made to feel as if I'm doing something wrong by picking up a prescription ORDERED BY MY DOCTOR; one title no pharmacist holds but love to act as if they do. Also they're not my insurance carriers but they'll sure act as if they know more about my insurance then I do, too. Ignorant. I will be transferring from Walgreens due to the way I was treated this evening and over the past year. Queen creek location needs completely new staff in pharmacy.
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May 2023 by Chris L.
All Walgreens pharmacies are full of self righteous social rejects. Almost as if its a requirement to degrade, under mind, and search out ways to accessing your medications very difficult. The current lead pharmacist has no will or want to help patients. I had a prescription called in that is very very hard to locate these days. Apparently Walgreens doesnt work with my health care so I asked to pay out of pocket. Keep in mind I paid out of pocket the month before because again I cant find this medication anywhere. He refused to let me pay out of pocket saying it was illegal. I did all but beg for help this last month and I will plan accordingly in the months to come. I explained that I cant find this medication anywhere and I really need some help with this one. For some reason this high and mighty lab coat felt it better to not assist me and allow me to pay. Keep in mind I have moved this medication 4 times now putting my doctor in a situation of more work. This is the health care world and these people should be ashamed the way they treat people. Walgreens has always been known as a pharmacy that is always looking for a reason to investigate and/or look for a reason to refuse service and treat patients like scum. This walgreens should be ashamed and so should the pharmacist. These people aren't helping the world they are destroying peoples routines and heavily effecting peoples lives so they can feel better about themselves!
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January 2023 by Zoë B.
Pharmacy is horrible, over a year with 3 prescriptions and it's been actually ready when it said it was MAYBE 4 times. I don't understand what's going on and I always get attitude. I ask why it's not ready when it says because I work 12 hour shifts and plan to not wait another hour before I get home and wait until it's ready.I was "wrong" for going by the app because "the app isn't always right" ok so I'll call. I call and get the time or it's ready and show up and no one ever knows who I talked to and nothing was done.The pharmacist said my very important medication would be ready by 9pm last night. I come in today and no one has any idea what I was talking about! SURPRISE!! I went out of town and had to have a prescription partially filled. Literally told that CVS I was shocked at how helpful they were because my pharmacy down here can't put 2 and 2 together and they definitely don't ever try to be helpful So he rudely tells me he has no idea and I'll have to wait. At this point I'd lost it because I'd worked 12 hours and just found out my friend passed away. I went off about how difficult it's been and how upset I am. He tells me he called cvs to get prescription back and it takes time I wait 30 minutes and call cvs myself AND HE HADNT CALLED. He hears me and jumps on the phone and cvs tells me Walgreens is not calling and it might be them. Douche was going to let me wait. Stupidity and rudeness is a bad comboI've never worked for a place that would find it acceptable to operate or treat people this way. I was completely ignored and then told by the red haired kid working the register "well you didn't talk to me" after he asked who talked to!!! So it didn't matter that I had called and told my prescription that I need would be 24 hours earlier. Nice employees, Walgreens! Maybe start implementing time outs and naps with this child's lunch break.
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November 2022 by Google user
We've been going to this pharmacy for more than 2 years now. Yes, they get busy. Esp during Covid they seemed short staffed. I am giving 5 stars because the pharmacist and techs have always been helpful and responsive. There have been multiple times I've had questions about medication or insurance and they were there to help.
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October 2022 by Scott E.
Great customer service - helped me find what I was looking for and also helped me use my rewards and explained how to use the app to look for deals - an all around amazing experience !
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September 2022 by N M.
This is one of my favorite locations. It's laid out well and easy to find things, the staff and service is friendly and great and they have good hours. I've also had nothing but positive experiences in the Pharmacy and Photo Department. I would recommend this place!
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September 2022 by Jennifer Tanner
We've been going to this pharmacy for more than 2 years now. Yes, they get busy. Esp during Covid they seemed short staffed. I am giving 5 stars because the pharmacist and techs have always been helpful and responsive. There have been multiple times I've had questions about medication or insurance and they were there to help.
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July 2022 by Jose Garoz
Came to pick up photos and had to wait for a long time because there was a SINGLE person running the whole store. She was super friendly and was trying her best but store management should on top of this and be more responsible about this type of situation, not only for the customer but also for the ONE employee. I give her 5 star for quick responding and being courteous. 06/20/2022 5:30PM
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May 2022 by Shawn Williamson
It's weird to me to see all the complaints about prescriptions not being ready or getting put back because they went unclaimed for so long. Do people really not call their pharmacy days before they'll need their prescription to confirm it will be ready for pickup? The only problem I've ever had here is that the lines can get a bit ridiculous, but they were short staffed for a while, and it's really not been such a problem recently anyway. ¯\\\\_(ツ)_/¯
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May 2022 by Desarae Bergeron
Had surgery and hubby went to pick up my prescriptions. They only filled the pain meds and said it would take eight to 12 more hours to fill my nausea medication. 9 pills!!! When hubby asked why, the person replied because he was going home.... Really.... So hubby had to call around to other Walgreens to see who could fill it. Took him 1.5 hours of driving around and calling different pharmacies. Good thing the hospital gave me my first dose.
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May 2022 by Jose Acosta
I have to agree with many bad reviews on this place. They never called to tell me my prescription was ready and then put it back since I never came to pick it up. I chalked it up to one oversight and I have now had three prescriptions submitted by my Dr. and again no call....of course I called them and they are all ready for pickup probably for 2 days. This is the last push I needed to go to Costco for my prescriptions.
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May 2022 by Jonathan DeVries
After an hour of waiting for my prescription they said they had a technical issue they couldn't figure out and that there was nothing they could do for me. This also happened to be right at closing time. Not the first time I've run into issues with this location.
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May 2022 by Amanda Stringer
Never on hold less than 30 minutes via phone. They take so long to do anything. My 3 year old sons Prescriptions went over a month with no preauthorization follow up!!
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April 2022 by Megan C.
I will never come to this pharmacy. Little did I know they "legally" have to close for lunch at 1:30 and I walked up at 1:31 and was told they couldn't help me because of legal reasons and had to close down to eat. I raced down here when my prescription was ready text came through. The security guy blocking me as the only person in line was decent but the rest were rude and run this place like robots. I'm not one who pushes for service but I explained it was medicine I desperately needed and was on a time crunch. I will never go back and be sure to share my experience as I have been in customer service for 23 years and this Walgreens and pharmacist are a joke.
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November 2021 by Jason G.
First off the only star I'm giving is because the cashier was nice . Walked in at 2pm to fill a prescription they said it's not ready yet and we are very backed up .I said fine when should I come back and he said a few hours . So here I came back at 5:30 ( a few hours later ) ..(also they close at 9pm...)and there is a lady standing in the line Kerri or something saying they are closed ....Excuse me? There is 5people in line and workers are still in there . The. She rudely says we are closed . I said you couldn't take one more person ???? She said I didn't that for the last 3 . Ok so I guess I don't matter then ... maybe you should tell you pharmacy employee not to tell people to come back in a few hours when they know the damn pharmacy is shutting down early or tell them hey be back by this time instead of sticking a rude employee to police the pharmacy line . But yea great customer service and a world class employee great job Walgreens nice to see you guys care a lot about your customers ...I will not be returning .