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February 2024 by Calvin McGill
Absolutely piss poor service. Not interested in expanding and Explaining publicly.
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December 2023 by Eddie Sanchez
Used this location to rent a car for our vacation to Disneyland. Very disappointed in there service . I was given a car that wasn't properly cleaned. It looked like they sprayed water on it ? It was full of water spots and dirt on it still and wasn't wiped down. There was trash inside the car, used solo cup with alcohol in it . When I asked if they get detailed ? He said "no we do it here and I don't have time to clean it all out because it's just me. ???? Are you serious?? I will never come back to Avis again.
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July 2023 by Nakisha Wardlow
This is the second time I got a rental that had cosmetic issues.
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March 2023 by Randal Anthony
We had a good solid experience with this rental location, even getting the exact car that was advertised, and all were in great shape. The agents we dealt with were very professional and helpful and communicated well.
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March 2023 by Sharon Blaker
We rented a car in California for 1 day. Due to the difficulty in obtaining cars with rental companies we gave ourselves lots of time in California. We were given a complimentary upgrade as that was the only car available and we left a bit early. The lovely lady did not charge us for the extra hour NOR the upgrade we were told. next day we drop the car off an hour late (time change we forgot about) and the gentleman charged us as follows:1) upgrade car rental amount2) one extra day rental3) one extra hour rentalit went from $171 (all in including taxes) to $487.56.we questioned this and he was MOST unhelpful.PLEASE CHECK YOUR INVOICES PRIOR TO SIGNING ANYTHING WITH THIS LOCATION!!!
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February 2023 by Sonya Lewis
Nice staff, who gave good customer service. However very expensive rentals and No the Union discount was No real Discount. It is not the place to go to for Affordable rentals.
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February 2023 by Aaron Foresman
Allen provided excellent customer service upon my check in and when I dropped the vehicle off. Overall, it was a great experience.
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December 2022 by Jeff Patterson
Idk why, but Avis always seems to get me a car when I need it. Always. Thanks guys so much!!
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December 2022 by sal morales
Terrible experience. I joined Avis loyalty program to save 45% when I booked a prepaid reservation. I read all the terms and conditions, which included the cancelation penalty of 50.00 if done on the day of pickup. I wasn't allowed to check in due to having a temporary debit card because my original was stolen with my wallet. I explained my situation to attendant. All he had to do was verify the account number matched the card that was charged! After pleading for 30 minutes and receiving no empathy, I asked him to cancel, which he then said he could not do there, that I'd have to call or log on to the website. I logged on and proceeded to cancel with a disclaimer popping up to notify me of 50.00 penalty, which I had no choice but to agree on. I then called to verify cancelation and refund. I was told 10 to 15 days to process. On the 16th day, I called and was given the run around. I went to an Avis office and was told, " Most people forget about it due to process." I explained that I do not have the luxury of forgetting about a 340.00 refund. I was then told I'd be better off going to Better Business Bureau to get resolution. I am a business professional in the hospitality industry and fully understand the refund policy for prepaid reservations. Either direct website or 3rd party. I have never encountered anything like this. I have tried numerous times to speak with representatives at Avis, and I was put on hold and hung up on. To me, this is plain theft! I have yet to receive my refund. No one offered a solution. I asked for credit to be applied to another reservation and was told it is not allowed.
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August 2022 by El K
Terrible Customer service. This place will rip you off. I reserved a vehicle through Costco travel. When I picked up the vehicle, the man had charged me the same amount as indicated on the reservation, but gave me a vehicle that was NOT in the same level or class as the vehicle reserved. The vehicle he rented to me was from a lower class AND smelled like cigarette smoke, was dirty, and had dings on it. When I informed him of the issues, he didn’t care to do anything to make it right. I would never rent from this location again. Don’t waste your time or money here.
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June 2022 by Morgan Griffith
Told me they couldn’t tell me how much an extension of a rental is for a single day bc it is in MY HUSBANDS name. Rude children running this location.
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January 2022 by Lee R. Hyland Jr.
The store off the 202 and Scottsdale Road is awesome. The store in Mesa off of country club in between Broadway and Southern. That is the location that you advise your enemies to rent a vehicle from. Five star to the Scottsdale Road store. 0 Stars for the country club store.
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December 2021 by Dennis Simnitch
My rental experience from the Avis facility on S. Country Club Drive in Mesa, AZ. could not have gone any better. From the gentlemen at the counter when I picked up my vehicle to the gentlemen that I returned it too! Very cordial & respectful! Very clean Chrysler Pacifica Mini Van. Please do not pay any attention to the bad reviews on this website! Some people you just can't make happy.. Excellent customer service & very nice vehicle.. Thanks again to all involved here for my rental experience!Dennis SimnitchGeneral Motors Containerization Auditor
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November 2021 by Gutiettez Lawn
Haven't had a harder time trying a rent a car. From start to finish. Normally they are great(other avis car rentals).
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November 2021 by Zoobenoo Elgenubi
***BEWARE!!!***Rented a car from here on vacation for a few days. Should have known just by the demeanor of the owner that I would be receiving a bill for damage that never happened. Got charged 400$ for a windshield repair because it was allegedly smashed.Don’t rent a car from this place. It’s clear that the owner and employees make their money from scamming tourists.I’ve reported this location to the authorities as well as Avis because they have consistently failed to provide me with documentation on the alleged damage. I have been ignored multiple times in trying to resolve this issue and they continue to illegally hold my money.