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September 2023 by J P
Corporate made the decision to not accept payments from my bank?? Is that money different from money in other accounts?? Wow, what a great way to steer customers towards competitors (who happen to be practically right next door, so I didn’t have to look very far)!
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July 2023 by Xavier O.
I wouldn't recommend to get a rental car at this location because I was told that I would only be charged $273.00 dollars and to find out I was overcharged $500 in my account for two free days and I was supposed to be charged for two days only and it didn't go as told. Either they are money hungry or why they don't have good reviews on their website and locations.
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June 2023 by Tim Fox
I have been renting at this location for decades, and Larry and Allen and Bob always take great care of me other than a one time billing issue that was hard to resolve. I’ve had a great experience.
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June 2023 by J Anderson
Had a great experience last week renting a vehicle. I made the request online and everything was ready when I went to pick up the vehicle. Fast, friendly and efficient service. Outstanding rental experience.
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May 2023 by Diana Martinon
My husband had a last minute reservation. The gentleman that was set the counter was very helpful and quick with our rental. We were expecting a Toyota or Nissan but got a dodge charger. It wasn't a good reliable car for our trip. Very gas saver.
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April 2023 by Russell G.
Robert was an amazing help and found away to make the experience very positive. Great job
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April 2023 by Adam S
I called to ask about exchanging a car with low tire pressure, which when I called the national number for Budget they told me would be no problem. The guy told me is was probably just because it was cold outside. It’s Arizona… in April. It’s supposed to be in the 90s the next couple of days. He basically wrote me off and when I tried to ask another question he hung up on me. Don’t expect any sort of customer service at this location.
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April 2023 by Paul Girard
Rented a Chrysler Pacifica at the South Country Club Rd location in Mesa AZ. Great people to deal with and a really nice minivan.
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April 2023 by Donna Rowland
Awesome experience with Budget cat rental. Easy pick up and drop off.
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April 2023 by Samantha Aguanno
They don’t even deserve the one star.The entire staff was extremely rude. The car we paid for was supposed to be a compact but we received a small sedan, which we could’ve paid less for, but of course we didn’t get that option. The car smelt horrific the entire week of driving it. After baking soda, and various odor sanitizing sprays that should’ve helped. But still very strong mildew smell and the car was absolutely disgusting.
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April 2023 by A Stone
I called to ask about exchanging a car with low tire pressure, which when I called the national number for Budget they told me would be no problem. The guy told me is was probably just because it was cold outside. It’s Arizona… in April. It’s supposed to be in the 90s the next couple of days. He basically wrote me off and when I tried to ask another question he hung up on me. Don’t expect any sort of customer service at this location.
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March 2023 by Lisa T.
I prepaid for a one-day rental. When I returned the car, it seemed strange to me that the counter employee did not give me any sort of receipt. I was waiting for my ride for 15 minutes and did not see an email receipt, so I went back in to ask for a receipt. I was given a print out that showed the correct $0 balance for prepaid rental. I am glad I did, because I received an additional charge the next day for an extra day. I called Customer Service at 800-621-2844 and was told I will receive a refund for the additional charge. This is the first time I rented from Budget in years, after previous bad experiences. I will never rent from Budget Again. National and Enterprise are far from great, but they are much better. All rental companies are pretty horrible overall. I always spring for the extra liability waiver and roadside assistance. If you do not pay for these, they will overcharge you for every little problem with their cars. If you pay for these, it is the magic easy pass that gets you into a working car quickly if you have any problems.
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March 2023 by Jordan Hancock
Very friendly staff. Pick up and drop off was quick and easy. The car was parked out front and ready for me when I arrived. It was clean and well maintained.
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March 2023 by Kandyce Canon
I needed a last minute rental car while visiting in Arizona. I was able to make the reservation online, drive to the facility, and pull off in my rental all in about 40 minutes. The process was so fast and easy. The Toyota Camry I drove was brand new and I absolutely loved it! We drove from Phoenix to the Grand Canyon, Sedona, and back and the car handled the elevation and even a little snow storm perfectly! The return process was just as fast and easy. Overall one of the best rental experiences I've had!
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March 2023 by Daniel Briggs
I had a Reservation for over a month, and when I arrived they had rented out all of the cars and I had to wait for one to be returned, which there was no ETA.They blamed everyone else for the situation and made no effort to help me resolve my problem.I waited 30 min and left. This place ruined my day, I missed a few appointments trying to find another place. I told my company to never do business with them again.