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November 2023 by Fidel Trujillo
I was really excited because after searching for a while I came into this place and asked for an oil change with oil I had already bought. The employee was very nice and said it would be $25. I made an appointment for the next day and when I showed up to my appointment they asked me what the appointment was for. When I explained they told me it would be $45 whether they provide the oil or if I did. This caught me off guard because it's not what I had been told. Unfortunately I will not be going back. I'm guessing it was the manager and he was very rude.
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October 2023 by Steve Contadeluci
I use these guys for most of the maintenance on the two vehicles i own. Today, the oil change took a little longer than I would have liked However the manager (without me ever complaining or mentioning anything about how long it took) offered to comp my oil change this time. I've never had any merchant of any sort take that level of accountability and immediately remedy the issue before I even had a chance to say anything. If you like working with folks who take accountability and do good work head in to this SDA location.
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October 2023 by Andrew Harris
Before I even dropped it off at 915am, I called, explained I needed brake work done, and asked if it could be done by 4pm. They didn’t even look at the vehicle until about 1pm. Through the day I asked 4 different times if the vehicle would be done by 4. I was assured it would be done. It’s now 5:15 and it’s still not done. The guy behind the counter couldn’t really care less, clearly no interest in repeat customers. I won’t be back.Service: Auto brake repair
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October 2023 by James Arnold
I give 4 stars but I have never gotten service from here. I went in to ask about finding out what's wrong with my vehicle and they wanted 175.00 just to hook it to a diagnostic machine to see if it will know what's wrong?! Did not like that idea and went somewhere else and was told what's wrong for free!
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October 2023 by Kathy C.
My vehicle battery (which I had replaced here a few months ago and was under warranty) had to be replaced yesterday (it went dead and wasn't holding a charge). I brought it in and the work was done within an hour at no charge. I was very thankful that A) they could get it done in such a short time and B) they charged me nothing (I've had other places NOT honor their warranties). I've been coming here for a while now and have never regretted it!
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September 2023 by Julie Good
Sun Devil has the best guys in the business. They work hard, charge reasonably and are so positive- they put a smile on my face every time I’m there. My father has been a client of theirs for years and we will be as well.Service: Electrical repair
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September 2023 by Disa McAlister
I went in for a diagnosis and was told the car was in such bad shape it was a danger to drive. I was incredibly upset after being told they could only release it to a tow truck, but after searching some YouTube videos of the problem and outcomes, I couldn’t believe I’d been driving around with kids and such a high risk of danger.They worked with me to get it done on my timeline.Casey made me feel like our safety was his priority above all else. My car, and my family, were absolutely cared for by this shop.If you think all mechanics are the same, give these guys a try.Services: Tires
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September 2023 by Ramona Munguia
Took my car in to get fix supposably it was fix when I left it started to stall stopat the light and it died started up again not running very smooth so for paying an arm and a leg for them to make sure it was running right before I left! So either you can pick ot up and re check it or I can risk taking it to you and it stops! Very disappointed not having a car for three days!Service: Transmission
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September 2023 by Jason (Jayjon81)
Friendly and efficient. They have great communication and repaired my vehicle in a timely matter. I would recommend their service to anyone. In fact, I already have.Service: Tires
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August 2023 by Chuck Watson
My brought my car in because 2 weeks ago. She and her husband were in town visiting family. I was in Chicago. My car had been sitting in the garage for 2 months. I told her that the battery would probably be dead. Which it was. So I called for a jump but it would not kick over. So the tow driver thought it might be the starter. It was told Sun Devil on Baseline. The manager there quoted us a price of $1200 for the starter. At the end of the next day my daughter called to let me know that it wasn’t the starter, rather a very weak battery. They charged all day and it worked. They didn’t even charge me for charging the battery all day. They were more than honest. That’s why I came back. Just wished they had drop off service. Too hot outside to be walking.Services: Transmission
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August 2023 by Mike Merkel (Shark Bytes)
I had hit a large chunk of a truck tire while driving on the freeway in Phoenix. Since I had to drive back to LA the next day in 110 degree heat, I wanted to make sure there was no damage under the vehicle that might cause a break down on the way home. The staff lifted my car and did a visual inspection and gave me some good news, they did not see any obvious damage. They didn't try to upsell me on the visit and gave me peace of mind for my journey home. There was no charge for the inspection. A class act all the way. If I needed service and was in the Phoenix area I would be a regular customer. Thank you.
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August 2023 by Sonny Prewett
Sent my wife here because iv had good experiences at other locations. Will NEVER return here or any other locations going forward. She needed her blower motor replaced. They told her 900$ which is outrageous. I got the part myself for 109$ at autozona and it took me literally 6 min to change. It's held on by 3 screws. Talk about overcharging.. I know everyone has to make a living but this is just dishonesty and price gauging at its finest. Extremely disappointed this was the service she was provided.
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June 2023 by Yishey Estrada
Awful service and customer service.I took my car in for transmission work, after 1 week of having my car I picked it up, supposedly had a new transmission installed same evening on my way to Phoenix car broke down took it back to the shop they said they forgot to program the software and they had to send it in to the dealership.2nd week with my car in the shop and i had to call them to get a status, no one from the shop knew where my car was and they said Manager would call me back, never heard from him. Called back two days later they said transmission was the issue and they had to install a new one again. 3rd week with my vehicle and shop couldnt get me a straight answer as to when my car was going to be ready or what work is getting done. As of today they have had my car for 1 month exactly the shop manager is rude everytime I call to ask for a status, when he does get on the phone to speak to me he is always changing the story of why my vehicle is not ready. Requested a call from their district manager three times and he has still not called me back.I was told on Friday my vehicle would be ready on Monday, well Monday hot here called them to check and they don't have my vehicle ready or a date as to when I can pick up my car.I had never had to deal with such irresponsible car repair business and a company that does not care about their clients.After getting my car back, I have to take it in a 3rd time so they can clean up the mess they left. Grease all over the front door, carpet and seats
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June 2023 by Naomi Michelle
The BEST and most HONEST people I've ever worked with. Thank you for fixing my car and dealing with the warranty people. SHOUT OUT to Chris. Thank you so much for going above and beyond.Services: Steering & suspension repair
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June 2023 by Greg Becker
I got to say, and this is serious, these guys are outstanding. I had a problem with my card for payment and these guys hooked me up like you wouldn't believe just out of the goodness of their hearts, I will definitely be using these guys for future business of any kind auto related. Thanks again guys, and keep up the good workServices: Auto engine tuning
