September 2023 by jessica albano
Went in for new service and the 2 employees working , Vanessa and David were so helpful. Explained my options and helped me get all the accessories I needed! The manager, Matt, was helpful as well when I had questions. Super satisfied with my experience at this location!
September 2023 by Sara Lopez
Want to say thank you to Matt, Summer, and Ean You help to switch her service and we're way cool and we finally got our phone number switched over lol
June 2023 by Jeff Payne
Awesome store! Always knowledgeable, always friendly.
The manager Matt provides superior customer service and trains his staff incredibly proficiently. Sophia is awesome!
June 2023 by John B
My usual T-mobile. Friendly and knowledgeable staff. Managed to figure out how to re-order a screen protector after their system changed relatively quickly. And were friendly the whole time.
June 2023 by Robert Herrera
I just got back from this location. Customer service is top-notch. I was even greeted early and was invited in before opening. Real customer service is definitely important to me. This location will be my home store. What a great team. I will use this location. They have my vote. ?
May 2023 by Natt R.
Worst customer service , completely ignored me when I got there . There was 8 people behind me and didn't even bother asking why I'm there , never going back
February 2023 by Jesse Zambrano
I had a wonderful experience at this location. A big shout out to Matt for helping me set up my new phones!! He even went above and beyond to point out a special feature on my phone. Great customer service! Thank you Matt.
February 2023 by Beverlee Craig
This store has great customer service, they're helpful, knowledgeable, respectful and work diligently to find a solution to issue with the phone/service. There are closer stores, yet they don't measure up to the service McKellips location offers. Thank youT-Mobile should clone their teaching and process.
January 2023 by Marlena Murrietta
Came in yesterday with my Z Flip 4 for a manufacture defect my phone basically will not open, there was a big guy standing slouched over on his phone and when i walked in he laughed at my situation which was not right they told me they do not do warranty replacements which is a lie and i was told to contact my insurance i contacted my insurance and made a claim the claim came back and said i need to go to a t-mobile store to request a replacement device due to a defect so you guys need to train your employees a little bit better and have a little knowledge when it comes to stuff like that. If your phone has a warranty issue you can take it to ANY t-mobile and they are required to set you up with a warranty exchange
January 2023 by victor solari
I walked in at 715pm.Short big guy ask me if he can help me (7:18pm).Told him I'm looking into upgrading to a new phone, his response was :" Sooooo...you know, We are closing soon," my response was " Don't worry about it" and then I walked away.He had 40 minutes to help and decided not to.
January 2023 by Fernando Diaz
David is the best employee he help me pick out a phone that’s was perfect for me. I will come back to see him next time I need help or a friend needs a phone.
January 2023 by Maria Alvarez
David was so helpful helped me pick out a plan just right for me. I’m gonna recommend him to all my friends. If you need a new phone stop by and talk to David.
January 2023 by Rafael Ramirez
Jasleen did a fantastic job! Made my transaction easy and pleasant. Would never choose another location or rep, she is ideal! Thank you!
January 2023 by Adri
Came in yesterday with my Z Flip 4 for a manufacture defect my phone basically will not open, there was a big guy standing slouched over on his phone and when i walked in he laughed at my situation which was not right they told me they do not do warranty replacements which is a lie and i was told to contact my insurance i contacted my insurance and made a claim the claim came back and said i need to go to a t-mobile store to request a replacement device due to a defect so you guys need to train your employees a little bit better and have a little knowledge when it comes to stuff like that. If your phone has a warranty issue you can take it to ANY t-mobile and they are required to set you up with a warranty exchange
December 2022 by Kendrick Shreve
Manger was extremely helpful. Got me into a new upgraded phone for $5.00Awesome service.I was short on funds till payday, needed phone for work and work his magic and got it done. Best ever.
