June 2021 by Jean D.
Great storage facility. Great selection of newer trucks! Horrible customer service. Not sure why this should even matter I mean just looking to rent a truck. But that's how shitty the people are that work there. They must hate working there. I feel bad for them. Probably have a terrible store manager. Nothing else makes sense as this is literally the nicest uhaul facility I've ever seen.
May 2021 by Austin Beale
Helped a buddy move into their storage facility.Nice, cool A/C inside:D feels great after loading recliner couches.Oh, and they have carts that you can use to wheel your couches to the ELEVATOR to take them to your unit.Great place to store (from the labors view ;)
May 2021 by Tanya Rojas
I made a reservation the day before which made coming in and picking up quicker and easier. The sales people were very helpful as well.
May 2021 by Ray Stoinski
This location DOES NOT honor any reservations whatsoever… I made a reservation for a 10x20 storage unit 6 days before the move-in date.. I walked into the facility 2 days after the reservation to see if I could take a look at the inside.. the clerk told me straight up that he would not hold the unit for me.. I told him yes you will because I have an official document email from Uhaul that guarantees this reservation… he chuckled and looked over at his coworker and then he smiled as well… This is all a big game to them a big joke… I told him I'd be back on my move-in date and then they better have it ready for me..sure enough I went in on move in day and basically the guy said f##k you… it's not available anymore when I showed him my reservation on the phone he wouldn't even look at it… I called U-Haul customer service and they were appalled..Guy looked into it and told me that the unit should have been ready for me… He told me he would investigate further..Then an area rep named ERIC called me and left a message unbelievably arrogant, no apology and basically blamed me...this is obviously something they've been doing for quite a while and they're getting away with it but they're not going to get away with it anymore because I'm contacting a lawyer.. after you read this and you decide to do business with them it's not anybody's fault but you're own when you get screwed…..
May 2021 by Christina Easterday
Circumstances popped up and I needed a small trailer immediately. The website showed they had one. It was close so I went without calling. They didn't have the small one, but a large one was available. I was in and out of there in about 30 minutes!!It was quick and easy and made the circumstance go smoothly.This is a full service u-haul with alot of room and storage and alot of trucks and trailers for rent.
May 2021 by Colette Thompson
Clean storage for RV's and fully stocked packing supplies to prepare for moving if needed.
April 2021 by Parenting Autism The Shepard Family
Super easy to rent a truck. Awesome service.
March 2021 by Armando Felix
Worst Worker’s , I’ve never been worst service Eric gronning manager never talk to me about a return other 2 workers Bryan schlacter Worse guy never talk to arrogant peaplee call customer service Uhaul never answer the call never ever going back to the uhaul store’s again
March 2021 by Timothy May
The Establishment was clean well organized professional staff members. Very proficient in getting us in and out of there so there was no long wait and the property outside was well kept clean and so forth.
March 2021 by TJ T
The staff is inconsistent and needs more training especially when it comes to customer service.
March 2021 by Brett Wanta
When I reserved my Truck, I also reserved a 2nd floor, climate controlled 10x10 unit. This unit was 1st month free, as it clearly showed on my original reservation.When I dropped off the Uhaul truck, I gave them my contract number. After doing that, they said I owed for the 10x10 unit. I then went to sign in to my Uhaul account and was quite surprised as it no longer showed a unit whatsoever. Sad thing indeed!! I was told, " the units are first come regardless, when we're low on units the first month is NOT free and you have to pay if you want it".Obviously, I ended up paying for the unit, as I had to have one period!! I reserved it and paid everything owed on the day I picked it up. NOT HAPPY AT ALL!3 days later I received an email from Uhaul, stating " your rental rate is increasing; and will, unless you pay again before your due date". I auto pay and all is current, as well as documented.Look around before choosing this location, or any other Facility / Company, that are close and could quite possibly be better price and or accessibility.I moved here from South Carolina and had a reservation for a drop off, drive to my destination quote: as long as I agreed to it and acccepted the reservation. With reservation information, I checked other options. Unfortunately, this was less expensive driving myself to my destination, and storing my extras where I had my drop off location.Uhaul wanted me to drop it off at a different location and " would give me extra miles". I used 200+ miles under my given usage.BEWARE.
March 2021 by Richard B.
I received a call about returning an appliance dolly at 1am that wasn't even due to be returned until 4pm and the caller was very rude. Returned at 1pm waiting in line for 30 minutes. A manager and his assistant walked by us and shouted "thanks for patience ", then went to his office down the hall. Waited another 15 minutes and I walked down to office and asked if they couldn't help. Manager said he wouldn't until he finished what he was doing VERY RUDELY and abruptly. Went back to the counter and interrupted the customer that had been there when I had walked in. I gave the clerk my name and what I was returning then walked out. Use another u-haul for your needs!!!
February 2021 by Allison Goin
Mesa Dr & McKellips - Ty and everyone there were really nice & helpful. Will definitely be coming back to this place and I will definitely recommend this location to everyone.
February 2021 by Joseph Garcia
Excellent experience, Margaret was very friendly and informative. If you need a Uhaul Go Here!
January 2021 by cheryl croney
We had to stop at U-Haul to get some tie-downs for some items we were moving and we arrived at U-Haul just before closing. Anthony stayed open to help us. He was very respectful, conscientious, and polite. Thank you Anthony for the rope, YOU ROCK!