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October 2023 by Amy Johns
I'm not surprised there was no question asking for a rating of the pick-up process as U-Haul must already know they would be getting 1 stars over and over again. I was on the phone with customer support for over 30 minutes. Your pick-up process is NOT simple as it says when one makes a reservation. I could not get the email for the one-time verification code. I made multiple attempts, both on my own waiting to actually speak with a representative and then once I was able to get connected with someone. Finally, the woman I was on the phone with from U-Haul was able to figure out a way for me to get the code. Unfortunately, then there was an extensive wait for someone to call my contact to verify me. Once again, since my husband never received the call, she was able to get around it and move the process along. After eating through about 40 minutes of my scheduled time, we got into the truck and were set. I hope you are able to check the records as to who I spoke with because she was GREAT!! If not for her we'd probably still be sitting at that location to get the truck. And those emails with the one-time verification codes came hours later, after I had already dropped off the truck. I never did get a receipt either and since this was for business purposes I need that for taxes. The employees at the facility were useless. I was scheduled to pick-up at 9am, all they kept saying over the phone was "Sorry, can't help, we open at noon"; my drop off time was set for 1pm so, obviously, that was not an option to wait for them. This was a TERRIBLE process and I will go elsewhere in the future. Plus, I didn't get any reimbursement or savings even though I wasn't able to drive the truck off the lot until close to 10am, an hour after I should have been able to. Fix your process. U-Haul has been around long enough, is a huge enough company, with plenty of money, these issues should not have occurred. 1-star rating for U-Haul in general, 1 star rating for the pick-up process, and 1 star for the facility's employees. I would give the woman I spoke with 5 stars, but not your customer service in general, that would be a 1 star rating as well.
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September 2023 by Chris Szymczuk
Loved it. I was able to find the trailer I wanted on short notice here which was awesome. The pickup process was seamless, with the employee helping every step of the way. Drop off was exactly the same. I pulled in and while walking back, someone was already coming out to help me unhook the trailer. I've rented from other UHaul locations, but this was the fastest and easiest yet. Thanks for making the rental process a breeze.
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July 2022 by Guillermo F.
Old and ghetto. I wouldn't trust leaving my things at this place. The place definitely needs a face lift.
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September 2021 by Brandon Martinez
I was really impressed with the people at the store...only 2 people working and a TON of customers. The helped people check in and out...assisted with hooking up trailers...and the were very personable and did everything with a smile. I would go there for just the service!
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January 2021 by Jorge Chavarria
(Translated by Google) Very good(Original)Muy bueno
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September 2020 by Lisa Boileau
I'm trying to make this self storage and uhaul rental,a great place 4 all
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June 2020 by bobby haapala
Great staff very helpful and polite. Love doing business here
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March 2018 by Kenny Phelps
There to darn expensive for a poor man like me !
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January 2018 by James Ash
There just out if it here need better staffing
