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March 2024 by Monica Lazzatti
The price and eyeglasses are okay the eye doctor was amazing and when you order the glasses everything was great. But the customer service when you pick up the glasses was awful like they didn't care to ask how they fit .
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February 2024 by thehegemonca
We live in a different state. America's Best had decent prices and also sent the glasses to our out of state address which was very helpful. When there was an issue with one of the frames, the manager immediately sent us a new frame and lenses. The manager had even researched the issue prior to calling us and had all of the details we needed to send us the correct frame. Very professional and excellent service!:)
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February 2024 by Beauty & Heart with Jo
The staff at your Scottsdale,AZ store was very kind and helpful.
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December 2023 by Tiffany Ash
This place is a scam. I came in 6 months ago for glasses and got an eye exam for a prescription update. They prescribed me lenses that were significantly stronger than the lenses I had. Now I come in for contact prescription because I’m struggling with the sun blinding me, and they said I need new glasses and lenses again. That the previous pair was way to strong and my eyes are straining. They eye doctor did shoty work and gave me an incorrect prescription, and now I have to pay again to replace the work they previously did. I spent significant money on those lenses, and now I have to replace them again? They won’t even give me my contact lense prescription I paid for today unless I do training and come in and spend more money on follow ups. I literally paid for a service I’m not even getting, have to spend more money to fix a crock eye doctors mistake. Then they had the audacity to sit there and blame me, saying my eyes over focus and that’s why I got a stronger prescription. If todays eye doctor caught that, why couldn’t the previous one? How am I supposed to know my eyes are over focusing??? That’s ridiculous. This place is a scam and trying to make me pay yet again for lack of due diligence. Not to mention the fact the website shows they took my new employers insurance, and they didn’t tell me until after my exam that they are out of network causing me to pay more for a prescription they won’t even give me. Scam. All a bunch of scam artists. Won’t ever be coming back here. Now I have to choose between new glasses that are meant for my eyes or doing anything for christmas/birthday. Thanks a lot.
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November 2023 by J S
Dr Knopp and her staff were amazing! Easy process and extremely professional. Was in and out with eye exam, purchase of glasses and sunglasses in under 45 mins
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October 2023 by Jackie Reimann
After a horrible experience at lenscrafters at arrowhead, I went to America's best in Scottsdale. I had the best experience ever! everyone there was super helpful and friendly. I got a really nice pair of glasses and contacts for $400 with my insurance. Way better deal Than what LensCrafters was trying to push on me. I will always go back to America's Best.
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October 2023 by Dee Davis
Everyone from all the front ladies to the lady eye doctor with the sweet accent we're amazing, gentle and professional. They really care! Thank You America's Best!!
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October 2023 by Greg C.
I had a total of 5 people helping me through the entire process and they all were very nice and professional. The only 2 issues I had was it took 13-14 days for my new glasses to arrive. And I got confused as in whether or not I had a 1 year warranty (for scratches, etc.) on my new glasses. On the first visit an employee said I did but when I asked about it on my last visit, to pick up my glasses, another different employee said I only did if I bought the added protection. And I looked and my paperwork said $0 on that line. Well bummer! Anyway, Shannon greatly helped me along the way on my 1st visit. Special thanks!!
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September 2023 by Lareina Vanley
By far the absolute BEST location you can go to. Everyone, from the minute you check in to your doctor and then checking out. Every single employee at this Talking Srick location has been PHENOMENAL! Super helpful, welcoming and truly care for you from their heart. My daughters and I have been coming to this location for over 2 years now and it's not the closest one to us but we make the drive for the service! Hands down THE BEST! ?
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July 2023 by Marianne P.
My appointment went great and check out was very good. To bad that my glasses were correct but my prescription sunglasses were not in the Ray Ban frames that I had tried on. Very disappointing
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June 2023 by Michael Kepes
Natasha was awesome and so helpful!! Answered all of my questions and helped with the insurance so the cost was a little less. Definitely ask for her if she is available... But ALL of the associates are great! Thanks again Natasha!
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June 2023 by Emma Castaneda
The eye exam was fine, but the person who helped my wife and I pick out frames wouldn't let us get the frames we wanted if they looked like they weren't "wide enough" for our heads. They narrowed down our choices so much that we ended up paying a couple hundred dollars for frames we didn't really like because they were the only ones that "fit" our heads. Next time, we'll probably just do exams and buy frames online, or pick a different location.
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April 2023 by Sanjuana Toledo
Natasha was very polite, great service, and very friendly. She answered all my questions and gave me great advice with picking out my frames. Loved her and the whole team. Will definitely be back here. Very professional place.
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April 2023 by Tiff N.
I would definitely never recommend this place ever again. If I can give them a -0 stars I would. I went in there paid almost $400 for glasses and contacts called them the next day and told them that my contacts have ripped I was not able to see, if I could pay to have my Contacts expedited they said no. Their customer service is one of the worst I have ever experience especially from a representative name, Emily I ended up speaking to the general manager. He guaranteed me that the minute my contacts are in somebody would give me a call. It has now been two weeks since my contacts were ordered. I am in need of them as I cannot see very well without them. I contacted them today to find out what the status is and they proceeded to tell me they've had my contacts since Friday, March 31st. I never received a call stating that my contacts were there. They stated it was a Robo call. I would never go to them again. Definitely recommend going across the street to Visionworks. They have an amazing a doctor there and that is what makes this extremely disappointing but the rest of the staff, especially in the front makes them look extremely bad and not reputable.
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April 2023 by Michelle M. “Me” Rotter
From the phone call to make the appointments, to entering America's Best for our appointments was an on-time pleasant, easy, shall I say fun experience.The humans who are there assisting you with your eye care had such patience along with being kind, educational and honest.A shout out to Natasha for her honesty in heading me in the right direction to choice the perfect frame.There were some good laughs!I can not wait to recieve the text that tells me my eye glasses are ready!See you soon...
