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July 2024 by Elisabeth Schaefer
Customer service with Barbara is absolutely amazing. Haven't even bought a mattress yet. Was looking around to get an idea of prices so we know, but we need to save up and she was awesome.
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May 2024 by Melinda
As a company, I found the service at Amerisleep to be excellent from start to finish. I am very pleased with my mattress and the quality. I would say it is best for a side sleeper.
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May 2024 by Megyn Blanchard
This is my second Amerisleep mattress. I have had my first one for 12 + years I believe. I bought the AS2 when it was called the Revere. The only reason I’m buying new is because I wanted a King. Barbara Ramsay at the Houston location was amazingly helpful and patient and I would recommend her and this company highly. Thank you!
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May 2024 by Josh Crowley
I've been mattress shopping for a few months now. I tried out 3 different mattresses prior to trying Amerisleep. I'm so glad I found Amerisleep. I ordered the Hybrid AS3. It's the perfect mix of support and firmness without being to stiff. I've had the best nights of sleep I've had in a long time since getting this mattress
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April 2024 by Defne Gun
Impressive customer service!
The memory foam mattress wasn’t giving enough support for me but Amerisleep customer service was extremely helpful answering questions and helped us with an exchange for the hybrid mattress.
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April 2024 by Christina Bell
James was awesome explained everything was very patient it was an overall great experience!!! Would recommend
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February 2024 by Andrew H.
I was extremely pleased with the service I received. After listening to me they offered the perfect mattress. Thank you!
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January 2024 by Jeff Terrell
My wife and I researched mattresses extensively and were swayed toward Amerisleep by our chiropractor's recommendation. After filling out their online quiz, we ordered the AS3 mattress and have had it for 2 weeks. It has provided some of the best night sleeps we have had in years! The combination soft/firm is just right for us, and as a notoriously hot body temperature sleeper, I have found their claims of providing cooling to be a reality.What was unexpected is the level of customer service! From the welcome emails to the instructional information for setting up and navigating a new mattress to questions I have sent to customer service and their incredible responsiveness, I can honestly recommend them and encourage you to avoid too much time spent with research by jumping right to Amerisleep!
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December 2023 by Joshua B.
Great service and amazing customer service! Quick and easy selection got an amazing deal! When I get my next bed I will be getting it from this Amerisleep location! I definitely recommend
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December 2023 by Grant Vujanov
Bought multiple products from this company and while some have been great, others were complete junk and for the price they charge it should be nothing but top quality. Also, customer service is non existent and refunds aren’t accepted even when items break or aren’t functioning as stated.
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November 2023 by Jim Kovich
Great product. However once they have your money they are done with you. The customer service is TERRIBLE. I supposedly was speaking with the COO of Amerisleep Joey Holt. We spoke about them sending the wrong size mattress and he gave me an option to donate it. I said I would like to donate to the Veterans. He gave me a call back number to reach him that was not his number or anyone at Amerisleep. They did nothing to help us with the wrong product they sent. This was our second purchase from them and it will be the LAST. All because of the TERRIBLE Customer service.
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November 2023 by PD B
Want to give a big "Thank you" to Jaime H. at Amerisleep for her help today. I had many questions, and she had the answers I needed. Also thank you to Matt -- just as nice! Helpfulness is quickly disappearing from American retail, but is alive and thriving at Amerisleep Scottsdale!
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November 2023 by BMC
I had a great shopping experience, my first mattress wasn’t a fit for me so I did an exchange which was pretty easy considering. Great customer service with Chris and Jamie helping me!
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November 2023 by Jaz Volp
Update: It is now 3 years later and I am still loving my mattress!!!
Just purchased a mattress with the help of Chelsea. She is very knowledgeable, helpful, patient, friendly, best salesperson I have come across in a long time! I'm excited to get my mattress and once I do can leave a review on that. Highly recommend you to come in this store to ask for Chelsea. You will not be dissappointed
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November 2023 by H.E. R.
My husband and I have been searching for a mattress for Months! In the past we had a Tempurpedic that got body dents and we had to get another one via the warranty. It was a queen and we decided about 4 years ago to upgrade to a King. We wanted to save money so we bought a $500 mattress on Amazon. When we first got it... it was amazing. Then within 3 years it had softened so much that we are having serious pain in our shoulder and hips from the pressure of the foundation foam. We were struggling to decide between a $4000 mattress that would last longer and have a better warranty or another $500 mattress that we would need to replace in another 3-4 years. We don't want to have to purchase and throw away a mattress every few years. That is so wasteful. But we are worried to spend $4k and have to deal with warranty claims again. So we went back to the drawing board and considered the mid-range mattresses (Amerisleep, Wink, etc.). I reviewed EVERYTHING from the warranty, trial period, return fees, where it was made, etc.
I messaged Amerisleep online and spoke with Albert both times. He was very helpful and answered all my questions. He was even willing to talk to me about my current foundation and if it would be covered under warranty. That meant a lot because other companies wouldn't confirm anything, they would just refer to the wording of their warranty which was confusing. I even spoke with Albert on the phone and there was no pressure or rushing me to buy. Albert suggested I work with him directly so I could have him as my personal contact through the whole process. That way if I had any questions or concerns I could call him directly. There was some miscommunication with Albert and he went out of his way to make it right. I appreciate finding a salesperson who stands by his word.
We decided on Amerisleep AS5 and called to purchase on Tuesday. Albert was not in the showroom at the time so I spoke with Ron who was also super helpful. I asked him to have Albert call me when he returned.
Albert called me and we talked through my order. I asked him if I could send him some information via email and if he would reply. He agreed. I wrote down his email and forgot to email him. I just got an email from him following up with me and seeing if I still needed the information. How wonderful to get that email today. I felt well taken care of.
UPDATE: We have had the bed for 2 weeks now and so far so good! My husband loves it. His shoulder pain was lessened starting the first night, and I believe is gone now. The AS5 is nice and soft. It cushions under your body and feels like its giving you a little hug. It does run a little hot, but that is normal for memory foam beds and worth the tradeoff for the comfort. It is LESS hot then the cheapo mattress I had from China. We dont miss the body dents on the last mattress at all... now we can cuddle in the middle again without rolling away from each other.
When we got the bed the box was open, but i expected that since it is 100 lbs and I've seen other reviews mention how the shipper doesn't handle them well. Luckily there didn't seem to be any damage to the bed itself due to excellent packaging. I took photos of the damaged box and mattress inside.
I have included the following photos in my review: damage to shipping box, opening of mattress, unrolled mattress on bed frame, mattress expanding after a couple minutes, mattress completely expanded after 8 hours.
When we were shopping we hated the reviews because they were all from people who had just purchased the beds. We wanted more reviews that were a few years old but rarely found them. My plan is to update this review every so often - as I wish more people had done that for me :).
Update: 3 years now. The bed is still soft and comfortable! There does seem to be a little bit of a "hump" starting to form in the middle o
