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February 2024 by Dan JG
I went into this North Scottsdale Batteries Plus location.. I asked the guy at the counter if he had a battery for the key fob I was holding.He responded “we sure do”. He said that will be $22.50. I asked how it could be $22.50. His response was that was it had lifetime replacements. I told him I only wanted the battery. He said they also offer a one time replacement for $17.50. I said again that I did not want any future replacements as I am ready to sell the vehicle . He asked if I knew what kind of battery it was. I told him I did not. He replied “well, neither do I” I took my key fob back from him that he was holding, turned and walked outSo think about this, the guy tells me he had the battery for the fob, but when I didnt want to buy one it $17.50 or $22 for one battery, he suddenly didn’t know what kind of a battery it was. .I went home, went online, searched the battery type required and quickly found a 2 pack of name brand batteries. I ordered and they could be delivered to my house the same day for under $2.00 per battery. There were other batteries far cheaper, but I went with the name brand.I have replaced them myself many times. If you are concerned with how to replace one go online and see a video.This Batteries Plus store sells batteries with techniques of a bad used car dealer selling an extended warranty . They are rude and a complete rip off.
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December 2023 by Ken Stakis
Great customer service with very helpful and knowledge people. I wish all businesses operated the way they do.
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December 2023 by Art Alfred
My car battery presented with extreme corrosion and the technician Jake was awesome. He took the time to carefully remove the corrosion and install my new battery. I couldn't be more pleased with the service I received.
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October 2023 by Scott McClure
MAJOR DISCONNECT WITH ONLINE BUYING. Website said they had the inventory, offered a discount, so I bought them. I received an email that my order had been placed and in short order I was to expect another confirmation email from the exact store.Nothing for 3 hours and I needed it badly, so drove to the store. They did NOT have the items I paid for, claimed the website is ALWAYS WRONG ON INVENTORY and Upcharged me to buy them same they had in stock. This completely negated the online discount and was DEFINITELY A BAIT AND SWITCHWhat an absolute HORRIBLE experience. I would have saved time, money and effort if I would have gone to Home Depot and bought these. Worse yet Batteries Plus played games of BAIT AND SWITCH to get you to pay higher prices after allegedly giving you a discount.What an unethical business, never again.
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October 2023 by Gregory Thibault
Outstanding service and they had the product I needed in stock too.
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October 2023 by Ray Tabassian
Excellent customer service and crew changing my Battery. Thank you
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September 2023 by Julie Kessler
Isaac was beyond helpful when I came in to put a new battery in my key fob. You company is so lucky to have a wonderful team member!!
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September 2023 by Michael M
Great deal on RV deep cycle Duracell battery. Service folks very friendly
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August 2023 by Nick Lockard
I like Batteries+ in general, and I use them for most batteries, but this location in Scottsdale Road is staffed with experts.
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August 2023 by Steve Jax
GREAT Service. Went above and beyond!!I went in to get a new key fob programmed for my GMC and these guys went above and beyond. Ultimately, after several hours of trying, there was an issue with getting the "aftermarket" fob programmed. Instead, the team actually took it upon themselves to fix my old fob and got it working for me.Top notch service and very knowledgeable and will certainly be back for anything needed in the future.Thanks team!!
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July 2023 by Linda W
First time I have ever been in one of these shops-and probably won't be my last. These guys are experts and know their stuff. No one was willing to even try and fix my phone-and these guys didn't hesitate. They hunted down the part I needed and had it transferred to their location in a couple days.Wish I knew about them before I spent a fortune buying a new phone that I can't load with my data.Store manager is great! They are so much more than just batteries!
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June 2023 by Ron Gerson
Friendly, courteous people with the right amount of knowledge to get the work done properly.Isaac assisted me today and did a great job! Their price on the batteries I needed for my UPS were lower than those I found on the Internet before heading over.
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May 2023 by Kristine Newman
Issac is fantastic!! Amazing customer service by this place ALWAYS! I’ve had to bring in my glasses for work which has a light & have had issues with the wire. Everytime I come in, they make it a seamless visit. Thank you!!
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May 2023 by Robert Sischka
Always friendly, helpful, knowledgeable staff with excellent products with good warranties and fair pricing. Recommended!
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March 2023 by W. P.
I went into the Batteries Plus store at 14202 Scottsdale RD.I needed a key fob battery replaced. The clerk- Isaac- asked for my fob and replaced the battery in 15 seconds. I told him I needed another battery for a fob at home and he said he wouldn't charge me an installation fee the second battery. THERE was NO sign to inform me there would be a fee for installing the battery. Isaac mouthed off- "you handed me the fob so you have to pay the fee". I asked him to replace the original and I would go purchase one at the grocery store. He put the battery in upside down. Of course it didn't work. When I went back in to the store Isaac told me he wouldn't help me because he didn't like my demeanor. It was closing time at the store and he was basically stranding me miles from my home late on a Sunday.Never go to a Batteries Plus
