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October 2023 by John G.
Car was dirty, and return was 7 minutes late, but at the time this place opened, which resulted in excessive charges.
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April 2023 by Ellis Ben-Daniel Freed
Rented a car for $37 a day. Returned on time with full tank of gas and charged $300 over the cost of rental. $90 for gas tank which was full $50 for late return when it was returned ontime and they doubled the daily rate to $78! Thieves!!!!! I’m filing a police report
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June 2022 by Kristen T.
I just got ripped off so hard. At first the moving van was 15, then 40, mileage wasn't explained. No estimate of cost up front. I had small van for 2.5 hours, went from the 202 and Scottsdale to chandler and it cost me 114$!! Beyond ridiculous. Just talked to five people who said they've never paid that much. Do Not Use. They do not go over the cost with you upfront and then gouge you when it's time to check out. I should,ve paid attention to the 1.5 stars. I will never use again and tell all family, friends, and co-workers not to use as well. Go with u-haul!
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June 2021 by Stefon M.
DO NOT rent a truck from budget! spend the money & go with uhaul or Penske. budget gave me a truck that wasnt inspected. the transmission was slipping, causing me to spend the night in New Mexico with nobody to call or assist as they "had nobody on duty to come out." The car carrier only had one strap functioning so I drove praying that my car wouldn't kill someone as only 1 tire was strapped. it's been 2 weeks and I haven't gotten a final bill or call back from the 30 times I've called them. Worse customer service possible but even worse equipment
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April 2021 by Christopher M.
Rotting wood floors in the back of the moving truck were disgusting. The truck needed one hell of an alignment had the wheel turned to almost a 20 degree angle to the left in order for the truck to drive straight. Which made trying right and going around right hand curves sketchy as hell. We decided to try out Budget because it was closer to us. The staff was friendly and kind. But just do yourself a favor and stick with Uhal.
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August 2020 by Annalyn Holmstrom
They cancelled my reservation last minute and said it was never guaranteed anyway. What's the point in making a reservation? Very disappointed in the company and lack of appropriate notice for planning.
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May 2020 by Chase C.
I'm going to share with you a lovely story of why you should never use Budget Truck Rental, anywhere nationally. Its not just this chain, but multiple chains that I dealt with, as well as their customer support where I was treated like pure, expendable, dirt. My journey starts in Phoenix, I'm living here as I've been displaced from my home in Los Angeles due to Covid-19. See I put all of my belongings in LA in storage for a month so I could find a new home in Phoenix to wait out the quarantine and return to my job. I explained this situation to a budget truck rep. who set me up with a nice "discounted" 12x12 Truck... Truck is the key word here. So I fly to LA and take an Uber to my pickup location in Irvine. It took me about 45 minutes to get my truck since the rep was bouncing non sensibly from customer to customer. When he finally gets to me, he tells me they actually don't have the truck I reserved... The one I reserved weeks ago. Nope... Instead they have a van. Its the same cubic feet he says, just shorter... Well sir... I'm not a scientist, but if the van is shorter than the truck, how can it have the same cubic feet? But I couldn't argue for long because I was about 30 minutes away from the folks at Clutter going to the park I was going to meet them at and dump all my stuff there with out me. So I reluctantly grabbed the van. I get to the park, and we load the van, and lone behold, its not big enough to fit all my belongings... So with no other choice, I leave some of my boxes at the park. The Clutter gents took them as a tip. So I begin my journey to PHX, I get on the interstate and as the sun rises I turn my A/C on... Well.. I try to. NOPE. The A/C is broken. Yes a broken A/C as I drive through the hottest stretch of desert, in the hottest time of the year, in North America. Just a few minor hiccups so far... I'm trying my best to deal with them. But asI get to the most desolate part of the desert, my truck POPS! And out comes enough smoke to cover a beach raid by The Marine's. I pull the van off to the side of the I-10 desert road, and think to myself. "Wow, I am totally F****d!". So I wait a few minutes and try turning the van back, as I presume it over heated. And BOOM were back in action... Or so I thought. NOW, the van has NO A/C, and it also wont go over 60MPH. So slow Semi Trucks are blaring past me. To refresh you, we're at.... Untimely service, wrong truck, lost some of my items on the side of the road, no A/C, broke down in the middle of the desert, wont go over 60MPH. So I press on, and get my van to my apartment complex in Tempe, Arizona. I unload everything and get it fueled up so I can return it in the morning. The website says the drop-off location is open until 2:00PM on Sunday, May 24th. That morning I decide to wake up early and head to the drop off location, but when I arrive at 12:30 its closed... Ok... This is odd, but maybe Corona Virus hours... So I drive it up to a new location in Scottsdale that also said it was open until 2:00PM... Also closed... So I call customer service and ask for some help... Well I get spoken to like a bumbling idiot for not knowing that the shops apparently all close at 12:00 and not 2:00 and I shouldn't have trust the drop off times or Google hours online. He says ". . .Try again on Monday." which is Memorial Day. "Sir, its going to be open on Memorial Day?" I asked. "Why yes Sir, the website which YOU should've checked says they will be open on Monday, drop it off tomorrow." The customer service rep exclaimed. Angry, I decide to drive the van back to my apartment and try to return it again Monday... But here's where it gets fun. As I'm driving back to my apartment, the truck sputters and slows down, I try and push down on the gas peddle, but nothing. The van, comes to a stop, in THE MIDDLE OF AN INTERSECTION. Hazard lights on, I text my Girlfriend to call 9-1-1 as I call roadside assistance. By the time I got connected with roadside assistance, who
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December 2019 by Margaret E Turner
Have not done business here.
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September 2019 by Amber D.
I reserved a Budget rental car through the Costco Travel website for the amount of $516.87, to be picked up on August 22nd at 5:30 pm. I received a voicemail from Tony at the Budget rental company that day during my working hours, the voicemail said that I had to be there to pick the rental car up by 4:45pm, but I don't get off work until 5 p.m. and did not pick up the voicemail until then. Also my reservation for pick up was scheduled for 5:30 p.m. When I called them back at 5:05pm to let them know I was on my way he said that they close at 5:30pm. That's fine, but if they close at 5:30 p.m. and expect to leave by 5:30 p.m. they should not schedule reservation pickups for 5:30 pm. So at this point Tony knows I'm on my way there and when I arrived at 5:20pm the parking lot gates were already closed/locked prior to the official closing of the business at 5:30 p.m. I called the office repeatedly and no one answered. I finally called the national Budget customer service call center and they told me that there was nothing they could do except to find another location for me to pick up a car. They looked at different locations and determined that the Budget rental car location at the airport was open 24 hours and had a car available for me to pick up then. So then I had to drive another 30 minutes (in rush hour traffic) to a different location farther away from my house to pick up a rental car, and they said they were going to charge me a higher dollar amount for my inconvenience. I said that was not okay and told the customer service agent that they should honor the original amount because the location closed early, which wasn't my fault. I was assured over the phone that I would be charged to the original reservation amount and that they would honor it. When I went to return the rental car to the location in Scottsdale they told me that they were not aware of this and that there was nothing they could do. When I pushed the issue with the manager, they finally agreed to honor the original price and said they would email me the receipt. So I returned the car and left. That night I had still not received the receipt so I called the manager and ask him to resend it which he did. When I looked at the receipt it was for $118 higher than the reservation amount, so they hadn't honored the original price. I had to call my bank and dispute the charges and Budget still claims they did not do anything wrong. This is the worst customer service transaction I have ever experienced and not with just a rental car company, but with any service provider company.
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July 2019 by J D.
If their service is anything like the guy yelling across the parking lot saying, " you can't park there, I have things to move around here!" Didn't get a name other than he was an African American guy with a bad attitude, loud and pissed off. Hey buddy, you pick the job, the job doesn't pick you. Find something you be happy with and not treat customers like s**** regardless of who they are. Outside from doing business, won't, hope the manager sees this.
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August 2018 by David C.
SCAM - Go ANYWHERE else! I paid $210 for "ZERO LIABILITY DAMAGE WAIVER" and was told that this "covers everything!"... "no need to do a walkaround, everything is covered!"... yet now they are trying to charge me over $400 for minor damage that should be covered under the damage waiver. WHAT A SCAM!
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July 2018 by Karalee H.
Budget is by far the most unhelpful company I have ever dealt with. We rented a van from this location to move our stuff to Boise, and after getting it home to load up, realized that one of the seats was broken and wouldn't fold down. Tried to deal with it ourselves, but didn't want to cause any further damage so we ended up taking it back to the location for help, and watched the employees there do exactly what we were trying to avoid. Besides an hour setback, we were not upset, and went on with the moving process. We finally got on the road, only to have a tire blow in Anthem (about an hour out). We found out later the tires were filled way above the recommended psi, but in the meantime called roadside assistance and sat in the heat with our two dogs for about an hour till the guy came out, filled the donut, which was flat, and we took off to the nearest discount tire. We had a total of 3 conversations with roadside assistance. The first sent out the tire guy, who does not work for Budget, and was the single positive interaction we had. His name is Dave and he was great. The second told us to drive the van about 50 miles back to the airport, where we would have to reload all of our stuff into a different vehicle. Finally my husband asked for a supervisor, and came up with the solution that we would PAY FOR A TIRE and Budget would REIMBURSE us when we made it to Boise. The supervisor got financial approval and we went with that plan. So once the tire was on we got back on the road. It was 4:45 pm and we had been sitting in 116 degree heat for the last 5 hours. Fast forward to Boise, skipping over the fact that we had to drive the 16 hrs straight thru the night to get the rental back on time, we went to the Boise airport counter and ended up having to come back twice and speak to 4 different people to get OUR MONEY REIMBURSED for the tire. No one in this company seemed willing to help at all, and that's pretty sad to me. Would not recommend Budget to anyone ever.
