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January 2024 by Rich
Ryan the General Manager is a great leader. Joshua the the Asst. Manager is great as well. I live in Florida, I walked in for the famous Stanley cup, they didn't have the colors I was looking for but Ryan jumped right into action gave me his card and told me to email him and he would let me know when they got them it. Ryan and Joshua's communication with me was excellent. The best customer service i have received in a long time. I travel a lot for work and am all of north America, Again by far the best customer service I have received in a really long time. I will do business with them again.
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January 2024 by Dusten Trounce
My daughter and I went in on a Wednesday around 6:45pm. We were shopping for a pair of cleats for rugby (soccer) after spending a few moments in the section we didn’t see any associates so we used the kiosk to order the shoes to try on. After waiting in an empty department for 20 minutes we tracked down an associate. He was less than thrilled to have to help. We asked for 2 sizes to try on. We were given one and luckily it fit. The associate then tells us that he could not find the other shoe for the box, and that it was the only one of that size. I said ok expecting a different solution to be presented but he simply walked away. We then decided to look at a second option. Rather than ask for help we went back and forth to the kiosk and attempted to find any shoe in a women’s 7… no luck. By this time several other customers were doing the same with no associates in site…. Sort of. We could see two or three hiding behind the wall to the stock room but is you made eye contact the simply disappeared into the void. At some point another customer tracked down a young man who started to help and look for others to assist. This was the last straw for me as we had been there nearly an hour with nothing to show for it. My kids and my wife and I included play several sports and spend a significant amount of that money at Dicks… but service, selection, and knowledge are rapidly declining. You need training to turn this around and earn back business.
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January 2024 by L T
I drove an hour to come pick up my racket, and when I arrived, they couldn’t find it, and almost gave me a heart attack, and then he found it not even started. And had the audacity to get an attitude with ME! You should be apologizing for your poorly trained employees telling false information on the phone and making people waste their time and gas to come an hour away to pick up their stuff!!
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January 2024 by Charles Brandt
Wife found what she was looking for! Me I just walked mall. I’m not a fan of shopping
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January 2024 by Lou
Shopping for Christmas gifts, so many new ideas.?
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December 2023 by Ian
Wide range of quality sporting goods at what seemed like good prices.
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November 2023 by Piper Crane
Very unhelpful staff. Asked multiple people where to find a specific item, and instead of telling me they didn’t have it, they had me running around the whole store. Pointing in the “general direction”. Very frustrating.
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November 2023 by Wanda Martin
The young man in shoes that work with me this morning was awesome, his customers service skills was spot on. Although I didn't buy any shoes, he did help me with a backpack that I did purchase. It was the only one in a certain color, that I loved, but there were spots on it. The young man ask if he could try and get those spots out. He did!!, I was so elated. Job well done, young man in shoes.
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November 2023 by Doreen Bennett
Went in today to purchase a new pair of shoes for an upcoming trip and was helped by Dre. He was attentive and provided me with great service. Just wanted to share my positive experience and give kudos to Dre. Thank you.
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September 2023 by Jethro Astle
Wow! What good people with good hearts work here! Thank you Jeremy and the shoe salesman that helped me with an exchange. Your kindness and understanding is above and beyond. Give these guys the praise they deserve!Full story: I ordered shoes online. They came, but one shoe was a 9 as expected and the other shoe was a 12! I thought I could make it work with one shoe, but decided to exchange if I could. I went to the store, and they didn't have the same color shoe, but they did have the same brand and style. The ones I got online were on sale, and the ones they had were not. But they decided to just do a direct exchange "for my troubles." I was very grateful. Then they handed me a 20$ gift card! I was even more surprised and grateful! It wasn't about shoes or products anymore, it was about people being kind to people. I hope those employees receive recognition for their kind hearts and integrity. And many, many thanks to them! I'll always recommend this store. I never thought I'd have this great of an experience buying and exchanging shoes!Much love and gratitude!
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September 2023 by Amazing Papa
Nice store, neatly organized with lots of stocking going on due to how early we were there.
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September 2023 by Rose Serrano
Terrible experience here. From out of town, I stopped in to buy some gear for road trip. After talking to the manager about it he said they only sell what I was looking for online -which is fine- but then as the other employees were trying to help me find it elsewhere he got a big attitude and didn't want them to help me. Doesn't deserve to be a manager ??
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July 2023 by theresa t.
I spent a few hundred dollars today at the Scottsdale location. The floor people were very kind. The cashier was rude. He was too busy talking to his two male cashier coworkers to pay attention to my questions. No customer service from this guy. He could not say Thank you for coming in. He just turned his back on me and talked football. He didn't acknowledge the sale. Whoever raised this guy did a poor job. They deserve an F+. Dick's train your staff to say Thank you at the cash register. Transaction 3032, Register 103,Store 1194.
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July 2023 by Paul Dumont
I usually have a good experience with the company. Often, I find a good deal
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June 2023 by Kenan Howard
Awful!!!! My kids were looking to buy school shoes and the BOYS in the shoe area were worthless!!!! Spoiled scottsdale kids don't want to work!!!!
