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January 2024 by B NB
Asked for information on item on a new build. I was shown a few models. When I asked about a different style I was told he didn't have time to search for me. Needless to say I won't be getting any items for residential build from kitchen to bathrooms to lighting from Ferguson. They don't have time.
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December 2023 by Julia G.
I called this Hayden location and selected plumbing parts option.A very helpful lady answered named Samantha helped me.Samantha works with Ferguson's headquarters in Virginia, inside sales representative that answers calls about plumbing and lighting. She doesn't give up trying to find me a hard to find uncommon part. I needed shortest length (1 foot) 3/8" double ended gas line connector, or 3/8" on one end and 3/8" mail FLARED end on the other end. Hardly anything uses 3/8", so Home Depot and Ace do not carry it, but Lowes did carry 3/8" but it was 36" long. I don't have room in my RV cabinet (to hook up RV fridge to run on propane) for all that hose. Samantha made several phone calls to manufacturers to find me that hose, but some manufacturers were not available. So she had to call me back next day. Well she never did call me back, so I assume she didn't find a 12" hose, but a friend had one in his garage, that he didn't need. I didn't even think they existed. If I had a company, I sure would be honored to have an employee like Samantha. I wish she could work for some of the property management companies that "aren't there for me" and give me horrid service, that I have to beat out of them.
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November 2023 by Gamer Mire
Nice selection but got flat out bull excretement when I asked for someone that knew their water filtration systems.
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January 2023 by Joe W.
Great selection of supplies that other stores don't have. Especially when it comes to specialized sizes and fittings. Very knowledgeable staff as well. Pricey, but still cheaper than calling a plumber.
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February 2022 by Mark Jackman
I had a problem trying to find replacement shower trim for what I learned was a shower valve no longer being made. Tom helped outfit me with replacement hardware and valve. Could not have received better service. 5 Stars and well deserved!!!
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September 2021 by Carlos G
Knowledge people are there for helpful people
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February 2021 by Marta G
Ferguson's may have a nice showroom but they ordered the wrong toiletand its was installed and hadn't been used since it was in a guest bathroom and they would not stand behind their mistake. I have proof and they stillwould not help until I got further proof from Kohler direct. Check every thing you buy and make sure your plumber or contractor does the same. I was not living in house when all this took place. I would always stand behind a mistake but they obviously don't. Now I have to purchase a new one. Unacceptable.
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January 2021 by Jeffrey Speakman
Ferguson's fire homie, dont know what you need??? Service pros will hook you up!!! Have a retarted question. They will even answer it without that pretentious attitude you get everywhere else. Always a pleasure.
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January 2021 by Marco Gastelum
Awesome branch highly recomend it
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December 2020 by Sam Trimble
They don't have hardly anything here and there staff isn't very helpful compared to other locations in Phoenix
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November 2020 by Stephan Gamon
Went to return a warrenty water heater and the process was easy.. staff was friendly
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November 2020 by Cindy Pacwin
Horrible customer service. No one even acknowledges you there and there’s no one to help. Trying elsewhere.
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August 2020 by Jack Schmidt
Terrible customer service. On hold forever and the person who answered the call could not answer a basic plumbing question.
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June 2020 by Joshua Mineer
People are rud extremely disrespectful they definitely need a new staff update not to mention they never have what you need this place is a joke
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March 2020 by d sander
Was told I could return to any location. Go into hayden and told had to take to raintree location...
