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November 2023 by Aleizia Santiel
I used to enjoy coming to shop at this store multiple times a week. Recently I haven’t because Trisha constantly follows me around the store asking if I need help finding anything. Even after I insist I don’t and say “No, thank you” she continues to stay in the section, eyeball me and doesn’t leave until I leave the store. I’ve taken note that she doesn’t do this with other customers. It’s extremely uncomfortable & quite honestly irritating. I live here at the Quarter, hence why I’m here multiple times a week. I think if I needed to steal I wouldn’t live at the Quarter. She sure knows how to make a shopper uncomfortable.
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August 2023 by A Swan
left work early and rushed to this store thinking i’d have time to shop, unfortunately the store locked it’s doors an hour and 15 minutes before it’s says they close online. there were still customers shopping inside, but the doors were locked. very disappointing experience, i’d suggest changing the time online before you change it in person so you don’t waste your customers time.
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August 2023 by Shelbs
The times on the store display 9:00 pm monday thru friday is when this store closes there was an associate in the store and payed no mind to me at the door it was 8:32 on monday. there was no sign explaining why it was closed.
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July 2023 by Randy Rhodes
Rude manager did not honor prices posted. Was not friendly. Was not trying to help new trainee with transaction questions.WILL NEVER BE BACK
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June 2023 by nancy mulchandani
Went to try on 2 dresses, at 8pm. Store was not busy and they said they closed the dressing rooms an hour early bc “ they have a lot to do before they close in one hour”.
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May 2023 by Rachel Delgado
I came in to return a top that did not look good on me, unfortunately the top did not have a tag, so I understood I was not able to return in but what threw me off was the rude manager. Very mean and had sass while talking to me as well as rolling his eyes at me
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January 2023 by Kim Ransick
Returns are not accepted unless the item is unworn and all tags attached. My daughter purchased a faulty item that looked terrible after wearing it for only an hour. The store was extremely rude and did not even offer an apology. They should stand behind their products.
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August 2022 by Catrina Milligan
Got here right at 8 just to pick up an order. The doors were locked. I made sure to look up the hours before going & the hours on the website & google say open until 9. The employees were also rude.
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June 2022 by Hayden Merryn
My father is 70 years old and is just not used to spending a lot of money on clothes. Forever 21 actually has some really great value Men’s clothing for summer and so I told him we could go get some basics at this location.The fitting room attendant made him feel so displaced and uncomfortable after projecting that he was “not an appropriate age” to be shopping there. With her snickers and lack of regard to assisting him, I ended up helping him with his try-ons.The male cashier then stated “it’s on sale because no one wears our men’s collection” and “it’s Scottsdale so it’s all old men”. Adding to the discomfort.Needless to say my father felt very disheartened and I always feel sorry for business owners who hire employees that don’t represent the brand with integrity and I think it’s important to highlight these things. We won’t be back to this location.
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May 2022 by Destiny Herrera
Came to store @ 7:58pm. Tried to open the door and it was locked.I figured the store closes at 8 but then I decided to look on google and store is supposed to close @ 9pm.What upset me the most is that 2 employees saw me and 1 tried to pretend like he didn’t see me. The other looked annoyed when he told me that they were closed. I guess I’m glad they weren’t open because they had horrible attitudes, but also maybe you guys should update your hours.both employees were males with longer hair.
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April 2022 by Dora Diaz
The cashier wasn't very nice.Also weird how there weren't any employees greeting you on the floor? Or is that not a common practice anymore? I get greeted at every other clothing store I go to.There was quite a variety of clothing for different styles. Although there isn't a + sign they don't have size variety so just a fair warning to those that are Plus it usually says "Forever21 +"
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January 2022 by AAIC EventCalendar
Decided to do some more shopping in this store. Last time was during Covid & your dressing rooms were closed. We had to purchase the items, go to another store close by, use their dressing room & bring back the items we didn’t want.Last evening the employees made sure to tell a few times it was getting time to close.I went to the register & asked it you had any coupons or deals…NO.I asked if you had a Militarily discount…NO…my comment was…Why are we shop here?? Your cashier had absolutely NO personality!! I’m now looking for the items online for a better price, so I can return these items. It seems your employees should be HAPPY. 1 they have a job! 2 that we the shoppers are the reason you have that job! And it’s the holidays. I for 1 am not planning on shopping here again!
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November 2021 by Angela S.
Absolutely horrible customer service. I was told that my bodysuit could be returned within 30 days when I bought it. Went back before the 30 days were up and tried to return it with tags still attached, never worn, and my receipt. I was told I couldn't return it because it was a final sale item. They should have told me that when I bought it instead of misinforming me. Not to mention the attitude the lady at the counter gave me! Seriously, stay away from this store.
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November 2021 by Jay McKellips
I ordered a jacket and had it shipped to the store and it was supposed to be delivered on a specific day and when I called I had spoke with rude chick named lex, Lexi or Alexis I can’t remember something like that but she told me to wait for an email and refused to go look for it and just kept repeating that I would receive an email. I kept calling for a couple days and everyone of the employees said the same thing. Fast forward the 30th of October I called and got ahold of someone else and they actually found my jacket and told me it was delivered the day before it’s pre determined arrival date for which I never received an email. You should tell the ladies that work there that they can’t just get free money and expect not to have to work for it it’s part of the job and they need to do their job throughly.
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November 2021 by Matalyn Hobbs
Their associates close the store when they want. Had to drive 15 miles to get to the store and they closed an hour early.
