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February 2024 by Ralph Van Woerden
Nice store
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January 2024 by Jim Thomson
The purchase of the refrigerator when perfect. I gave in my review nothing but the highest scores for the process.The refrigerator was to be delivered on a Wednesday between 7am and 11amWe waited starting at 7am, but received a phone call that we were not home and the delivery team was heading to the next delivery. But we were home …… they went to the wrong address.Please note we are without a refrigerator and expecting house guests staying four days.We rescheduled a delivery for Monday, because that was Home Depot’s first available date. Although the “were are sorry” was said by the CSRI WAS FORCED TO FIND A RENTAL REFRIGERATOR to accommodate the needs of our guests.Now we are told by electronic communication that the delivery will not be until Wed….a full week after I was told the refrigerator I desperately needed would arrive.Now I’m being told that Home Depot is very sorry or the problem, but there is nothing they can do.YES THERE IS SOMETHING YOU CAN DO!!!THAT IS….. COMPENSATE ME FINANCIALLY OR WITH A GIFTCERTIFICATE FOR MY EXTREME INCONVENIENCE AND FINANCIAL COSTS.Home Depot appears to be interested in improving CUSTOMER SERVICE.if that is factual….Then address the issues that could be verbally spread and sabotage such company effortsIt will be interesting to see if Home Depot even responds to my concernsJim Thomson
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January 2024 by Mark V
Worst HD I've ever been too ,completely incompetent and don't want to do anything!!
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January 2024 by R.J. Guyer
This is only based on my last experience, as I often go between this Home Depot and Lowes with experiences ranging from 1 to 3 stars, however I want to say if you need any flooring or carpeting, I would 100% go to this Home Depot IF you can work with Joel Permison in flooring. Stopped in last month to get some basic answers to possibly do some new carpet in the fall/winter of 2024 and Joel treated me as if I was about to do a $100,000 order!Joel went into depth, took him time, no pressure/selling, and gave good, honest advice. Best experience I have had in a long time at any store!
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January 2024 by Taylor Moore
Like it here
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January 2024 by Greg R
I spend a ton of money at Home Depot and my visit yesterday really shocked me. I bought $900 of backslash tile as well as grout and everything else needed to complete the job. I still needed one of the orange home depot buckets. I was told by different employees to go down different aisles to get one. I ended up walking the whole store but none to be found. I noticed a bunch on the top of their endcap displays. I asked if I could get one of the at least a hundred buckets but was told their management would not allow that as it would make the buckets look uneven? Just wow. I guess the displays look is more important than sales? I will no longer shop at the Hayden location any longer Poor customer service.
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January 2024 by Veronica L
I shop here a lot. I don’t normally run into issues but the last few months haven’t been great.I had an item to return. Even though I had the receipt on my phone (purchased with the Home Depot card that is in both my husband’s and my name) and had just purchased the item the previous week, they couldn’t refund it to the card. So they gave me a gift card. Okay, not a big deal.So I shop for a few small items and some small bins. I don’t get a cart because I have the bins to put my items in. Mind you, these were 16quart bins, not huge.We go to the check out and the cashier (Bonnie) tells us to go get a cart because “what you’re doing right now is just dumb”. So I’m already little peeved by the time I get to finally check out after retrieving the cart we didn’t need. Then she is bossing us around the whole time. “Put those in there” “turn that over”, etc”. Just very rude in how she was speaking. Then when I go to pay with the gift card I just received she says “who’s that” when my husbands name pops up on the screen. I say “that’s my husband- him standing right next to me”. And she proceeds to tell me that they aren’t supposed to accept the gift cards unless he’s the one paying. I asked her if she wanted me to hand the card to him so he could hand it to her. I told her they just gave it to me at customer service so she he could go talk to them about that. How RIDICULOUS was this entire trip. Makes me want to never go here again! And I’m the dumb one… right!!
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January 2024 by charlie compton
Late night, few customers, still plenty of help.
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January 2024 by Kate Bruno
Great after Christmas deals
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December 2023 by Barbara W.
I am writing a review to thank Michelle who helped us start the process for installing carpet.She was so helpful and kind.She thought of everything.Thank you Michelle
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December 2023 by Silent Lopez
This Home Depot is well stocked. Has a lot more than some of the other stores.
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November 2023 by Lawrence Radford
If you want to have a truly awful customer service experience go into this store and ask an employee named Jeff about water heaters. My wife and I went into this store to purchase a water heater and were met by Jeff who treated us with utter contempt for wanting to spend money on this purchase. He was so unpleasant to deal with it was almost laughable. After about 30 minutes we finally got some help from the store manager, Ethan.
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November 2023 by Magenta Colour
They had almost everything I needed which is a compliment. Usually I consider Home Depot the cheaper version of Lowes. This trip was a good one. Employees were helpful, kind, and seemed to actually be happy.Luckily for me I found an awesome item on the clearance rack, score!I would come back to this location. As a woman I felt comfortable here and that says a lot.
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November 2023 by julz lasiloo
Mr. Sassy pants that works in the mornings around the door department is rude. I went to ask him something and before I could ask anything he rolled his eyes at me when I was walking up to him. Don't work in customer service if you can't handle customers asking for help.
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September 2023 by James Randles
Not the best Home Depot not the worst. Almost never someone around to help. Selection needs to be bigger considering it’s in Scottsdale. Otherwise very clean and organized.
