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February 2024 by Inday C.
Kohl's has good service but the selection for the value of its merchandise isn't appealing to me. They have good selection for children's clothes but not much. The Sephora section is amazing. I would go in for that.
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February 2024 by Rhonda A.
I recently visited Kohl's on Raintree, looking for a clothing item. Instead, I found a charming selection of household and décor items. I did not realize they had hidden treasures [household goods] in the back of the store. Towels, bedding, etc. I guess I never went that far back in the store. The store was clean and neat. The bathroom was really clean and actually smelled good; there must have been a hidden air freshener. I was there about 11 am on Tuesday, and it felt like I had the store all to myself - nice! I like shopping without the crowds. I plan on checking out Kohl's in Desert Ridge as well. Staff said they have the same set-up except that the Return Department is located in the front of the store instead of the back.
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January 2024 by Juanita Rose
They have a great variety of clothing I was looking for.
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January 2024 by Jeff Cain
Went to get jeans ? which were not so organized, although there were several options available.
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January 2024 by Dorothy Kuffner
Phillis was a wonderful clerk
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January 2024 by Warren Taryle
Always a positive experience there. The staff are all happy and friendly
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January 2024 by James G. Gaston II
Great staff when you can find them.
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January 2024 by Stephanie Montanye
Maybe I'm not giving this store a chance, but there were several instances in my first and only visit here that I feel others should know about. I came to this Scottsdale Kohl's to exchange a Christmas present that was too big. Of course they didn't have my size in the exact pattern/style so I needed to go to Customer service to return gift without receipt and obtain the lowest price because that's policy, no big deal, I understand. What I didn't understand was how there could only be one Customer Service rep working the back while two other in the area seems to be "messing around". They were talking to one another and it looked like they were playing with merchandise (stacking crystal serving dishes different ways). It felt like they enjoyed not serving customers because they saw the ten person line but just continued to perform unproductive work for the 20 min window they were behind the desk. I ran in thinking this exchange can't take longer than 30 mins to complete, the it took 60 mins and I was late for my next appointment. I've worked retail, been a store manager, and understand the days after Christmas are busy with returns, and felt this store doesn't care about customers and the CS reps could care less about Customer service. When it was my turn to exchange, the CS rep tells me I could not purchase my item with them that I wanted to pay the difference with and had to go wait in line up front for purchasing because the line was too long. What's 1 min after waiting 60mins in line? So I go to the front purchase my item with my no receipt refund card and when I get home to wear item it has the ink tag on it!!!! I would not recommend this location.
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January 2024 by Thomas Halden
Good range of products. Good value. Exchanges were easy and fast. * Including Amazon returns.
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January 2024 by Shannon Leahy
Great selection, wonderful customer service, outstanding value and rewards program.
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January 2024 by Susan bauer
Great store....great selection of new inventory...GREAT EMPLOYEES, ESPECIALLY MIKE!
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December 2023 by Judi Wooster
Beautiful, Clean store. Outstanding customer!
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December 2023 by Lourdes Gasparino
“Kudos” to the magnificent staff for always being cordial and efficient. I congratulated Brandy Joe for her outstanding performance. The store manager Deborah is a fantastic element for the store function at the top capacity.?????
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December 2023 by Everardo Becerra
Excellent Store To Shop
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December 2023 by don b
I still like this place after years of price hikes. Use to have great bargains but now they are just good bargains. Lots of choices and still a good place to get knick knack gifts for friends and family.
