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January 2024 by Cliff Murphey
We bought a washer and dryer set 2 weeks ago to be delivered and installed today. I called to check on the order only to find out that they pushed the delivery out another week! Would've been nice to get a call or something to let us know what was happening!!Follow up report... After a couple of hours of phone calls and waiting on hold, I did speak to the store manager. He did locate a replacement unit from another store to fill our order and had the set delivered the following day for us. Thank you for the help... I would upgrade this to 3 stars.
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January 2024 by Courtney
I actually used to love Lowe’s. I thought it was a great store with great customer service. My ongoing experience since December 2023 has changed everything I once used to enjoy about this store.On December 2, 2023, we purchased a new pit boss pro series black triple function grill combo. It was due to be assembled and delivered on December 11th, between the hours of 11am and 4pm. It finally arrived at 6:30 pm. In the morning, when there was daylight, we realized the igniter was jammed, one of the burners wouldn’t light manually, and the Pit Boss itself was damaged.There wasn’t any assistance offered on the phone for days, so we physically walked into the FLW store one week later. They turned us away and sent us to the McDowell location because they were out of stock. The Mcdowell store sent us back to the original store where we made the purchase. There was no accountability, an overall lack of professionalism, and bouncing us back and forth because no one wanted to deal with the damaged grill that they delivered.It was a struggle to get them to agree to pick up the damaged grill on January 1, 2024. Once that day came, they did not call and no showed. We had to reschedule them to come out January, 2. On January 6th they attempted to deliver a new grill but it too was damaged.Lowe’s Scottsdale location on FLW promised to make it right but now our grill coming from Peoria on January 8th and the manager confirmed that it would be delivered January 15th 2024. Again, it came dented (the delivery guy even took pictures) and the igniter on the first burner does not work.THREE deliveries. THREE damaged grills. The customer service of Lowe’s has been a nightmare. I would not recommend this store to anyone.
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January 2024 by Courtney Y.
I actually used to love Lowe's. I thought it was a great store with great customer service. My ongoing experience since December 2023 has changed everything I once used to enjoy about this store. On December 2, 2023, we purchased a new pit boss pro series black triple function grill combo. It was due to be assembled and delivered on December 11th, between the hours of 11am and 4pm. It finally arrived at 6:30 pm. In the morning, when there was daylight, we realized the igniter was jammed, one of the burners wouldn't light manually, and the Pit Boss itself was damaged. There wasn't any assistance offered on the phone for days, so we physically walked into the FLW store one week later. They turned us away and sent us to the McDowell location because they were out of stock. The Mcdowell store sent us back to the original store where we made the purchase. There was no accountability, an overall lack of professionalism, and bouncing us back and forth because no one wanted to deal with the damaged product that they delivered. It was a struggle to get them to agree to pick up the damaged grill on January 1, 2024. Once that day came, they did not call and no showed. We had to reschedule them to come out January, 2. On January 6th they attempted to deliver a new grill but it too was damaged. Lowe's Scottsdale location on FLW promised to make it right but now our grill was coming from Peoria on January 8th and the manager confirmed that it would be delivered today January 15th. Again, it came dented (the delivery guy even took pictures) and the igniter on the first burner does not work. THREE deliveries. THREE damaged grills. The customer service of Lowe's has been a nightmare. I would not recommend this store to anyone.
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January 2024 by Nicholas Olver
With friendly staff, as usual!
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January 2024 by Cody Richey
No seeds in stock, other Lowes have plenty on hand but this store has absolutely NOTHING. Huge waste of time and gas.
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January 2024 by Rose Ann Erb
Got to go to lowes what's not to love at the promonade location
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January 2024 by Irudaya Suresh
It was easy to order and schedule the pick up. The only downside was we had to wait for pick up inside the store.
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January 2024 by Molly S
Definitely do not recommend purchasing any appliances from Lowes. I recently purchased a fridge from lowes over home depot because they supposedly could deliver sooner. I had my fridge scheduled for a Tuesday delivery between 12-4 pm. I never heard anything and at 4pm I called and was told now they were delivering between 2-6pm but was assured it would be delivered that day. 6 came and went and nothing. I was unable to call because the call center was closed. The following day I called and they had no idea why it wasn’t delivered as they use a third party to do deliveries. I got a call back and was told they don’t know why I was scheduled for a Tuesday delivery as they only deliver on Thursdays in my area. And if I couldn’t make this thursday work i would have to wait until the following Thursday. The delivery window was also a 12 hr delivery window. I had to take two different days off of work to make a delivery happen and no apology or anything for their mixup. Will not be purchasing from here again.
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January 2024 by C W
They always act like they're doing me a favor when I shop there. It's not just once either. And, if you ask for a manager, they will do everything possible to keep you from talking to one.
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December 2023 by Lakota M.
If you are looking for tip top service , knowledge staff and people that truly care about.. look no further this is your spot .. Benny in the door department went above and beyond with helping me find the perfect French doors for my home improvement project, he even walked to the front at checkout to make sure it was all handled with precision..... the managers were kind , check out staff ... doesn't get better than this ! You guys rock !!!
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December 2023 by Eve Finnium
Great customer service tonight from Albert in flooring. I called in for the amount of flooring I needed and he located it all for me. Lots of great people in the store. Two other Lowes employees helped me load it to my car immediately, no waiting. They had me pull up in my Tesla and packed it up nicely so I can go. It took me 15 mins to pay and get loaded in the car to drive home. That was efficient and fast service. Thats what keeps me coming back…. And my dog loves going in there as well, since he gets a lot of attention and spoiling from everyone. What a nice, bright, friendly place. You can tell their employees love working there. It’s very clean and organized. Not to mention… the choices are so much more my style.
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December 2023 by Lon Armel
Better than Home Depot
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December 2023 by kristopher henry
Great store has it all good customer services and a lot of products at good price.
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December 2023 by Kerry Lynn Cordier
Exceptional customer service! And with a SMILE too!
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December 2023 by Stu Burton
Great service by Kuorosh in Appliances.