-
November 2023 by Susan W.
Tom Davis did an excellent job of presenting me with multiple options of varying prices. I felt comfortable when trying each out and was not rushed or pressured to make a decision or purchase. I ultimately decided on a Serta Sleep Excellence Plush with adjustable base and the transaction was completed efficiently with next day delivery arranged. My thanks to Tom for going above and beyond in securing a coupon to reduce my cost. It was much appreciated.
-
November 2023 by C G
Huge thank you to Ken! He was great to work with and very helpful. After a couple of visits we found the perfect mattress and Ken was wonderful. If you’re in need of a mattress go see KennyB! Thanks again Ken!
-
November 2023 by J. R.
Benny was a perfect sales associate who listened carefully to our needs and suggested three different mattresses to try. He also suggested an appropriate mattress cover and sheet fabric for us. He was pleasant and had a good sense of humor as well. He also took time to explain what to do if we find that the mattress we chose isn’t a good fit once delivered. This is our second purchase at this store on Hayden Road, and both times we have been impressed by the knowledge of the associates and the ease in choosing a great mattress. Thanks!
-
November 2023 by Jennifer Rutar
I cannot say enough amazing things about the service we received from the store manager, Shanika. We recently purchased a house and needed multiple mattresses, box springs and bed frames in a short time window. She helped match us to the type of mattress we wanted and made arrangements for NEXT DAY delivery. She is super knowledgeable. Plus her good nature made for a delightful interaction.
-
November 2023 by Pamela Anzalone
This is a huge store with a fantastic selection of mattresses and foundations.The associates are knowledgeable, friendly and low pressure.We worked with Tom Davis who helped us make an appropriate, well informed decision.I highly recommend this Mattress Firm!
-
November 2023 by Jessica Goerger
Shanika was incredible!! She made our mattress buying experience quick, easy and stress free. She took great care of us and we would absolutely work with her again in the future. If you need a mattress, we highly recommend this mattress firm and Shanika specifically. 10/10 experience.
-
November 2023 by Justin Savaya
I walked in around 5pm on a Sunday with my 6 year old looking for a new mattress for her new bunk bed. I was instantly greeted by an associate working alone. As he walked over he immediately introduced himself and asked for the visit. I introduced my little one, he smiled, asked her name and said I have just the mattress for you. Took us over and showed us a few types. After we selected the one we wanted he brought it from the back, checked us out and helped us to our vehicle. Experience was unmatched. Great mattress, great price, amazing service!!
-
November 2023 by Crystal Martin
Benny was so helpful! He was able to answer all of our questions, give us great recommendations, and provided an overall great customer experience. We had our 2 toddlers with us but the store had a little kids area to keep the kids occupied. The other representatives were friendly as well, and we were happy with the customer experience.
-
November 2023 by Steven Barker
Shanika was awesome. She listened to my needs and got me into a mattress I wanted without a headache. Very knowledgeable on the products and I felt comfortable working with her. Definitely recommend.
-
October 2023 by Steve Pish
Jobina is an excellent representative. We must have laid on a dozen beds while she consulted & was very patient, never pushy. We ended up buying the top of the line bed simply because she never pushed to sway my opinion & allowed me & my wife to discover for ourselves what was best for us based on the facts Jobina delivered.Thank you Jobina!Steve & Michele
-
September 2023 by Bob Pane
My wife and I purchased a clearance mattress during their Labor Day sale. When the mattress was being unwrapped the delivery crew noticed a tear in the mattress and immediately brought it to my attention. They took pictures, documented it and called the store. Without hesitation the store manager took control of the situation and ordered a new mattress, not a clearance item, but a new mattress. During the entire event they kept me fully informed of their progress. They are professional and exemplify what exceptional customer service is! Many companies claim to be this but it’s not until something goes wrong that you get a chance to see those that stand behind their word. The next time I’m looking for a mattress they will be my first and only stop!
-
September 2023 by Bob P.
My wife and I recently purchased a mattress on clearance and when delivered the delivery men noticed a tear in the bottom of the mattress. They immediately brought it to my attention and contacted the store. I followed up with the store manager who was exceptionally professional and took immediate action to replace a mattress that wasn't under warranty since it was a clearance item. They ordered a new mattress and delivered it promptly. The entire time they kept me informed of their progress. I would highly recommend this store to anyone looking for a new mattress.
-
September 2023 by L C
Benny Knowles was beyond informative picking out an adjustable bed for my mom. He was patient and professional. I know we made a good decision.
-
September 2023 by A J B
We needed a new mattress ASAP and went to Mattress Firm after having bad luck with online purchases. Jobina was in the store and quickly helped us determine our needs, and answered all of our questions & concerns. She was so friendly and knowledgeable, not pushy, and we appreciated that so much! We ended up with the perfect mattress at a great price; delivery in 2 days. The delivery team did an excellent job as well. After having an in-person mattress buying experience, I will never go back to the bed-in-a-box type businesses. If you’re in the area of Scottsdale, go to this Mattress Firm and ask for Jobina. She is awesome!
-
September 2023 by Therese Richards
Hi Benny, thank you for taking care of me. It was a pleasure to meet you. I appreciate the extra mile you went to make me a happy customer. MattressFirm is fortunate to have a salesperson with your mindset for service!